MANJUNATH H N

• Managed multiple projects simultaneously while maintaining attention to detail, organization, and adherence to deadlines.
• Acted as a liaison between stakeholders ensuring open lines of communication throughout project life cycle.
• Collaborated closely with cross-functional teams to devise effective strategies and action plans for clients'' businesses.
• Mentored junior team members, sharing expertise, knowledge, and best practices to enhance overall team performance.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Created and managed project plans, timelines and budgets.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Devised and implemented processes and procedures to streamline operations.

• Lead QA activities for LifeSphere® Medical Information (LSMI) and integrated platforms including CCPD, QBE, LifeSphere® MultiVigilance, ARISg, and NLP systems.

• Perform system, integration, and end-to-end testing across SIT environments for regulated life sciences products.

• Manage CI/CD testing pipelines using Jenkins, including Liquibase-based database automation and schema configuration.

• Conduct regular integration testing between multiple upstream and downstream systems.

• Participate in Scrum of Scrums, ensuring cross-team alignment and release readiness.
• Act as a senior individual contributor while mentoring team members on quality best practices

Healthcare – Salesforce CRM (Service & Sales Cloud)

• Led QA for Salesforce Service Cloud, including Case Management, Fax2Case, Email2Case, and Social Media integrations.
• Validated end-to-end data flows between FACETS and Salesforce, ensuring data accuracy across UI, Kibana, and Workbench.
• Owned testing for Grievance & Appeals modules integrated with third-party systems.
• Delivered SIT and End-to-End testing for Sales Cloud modules: Leads, Accounts, Contacts, Opportunities, Renewals, and Post-Sale Cases.
• Executed data migration testing, batch job validation, and data loads using Salesforce Data Loader.

Corporate Services – Revenue Forecasting & LMS

• Led QA for C-Forecast, Cognizant’s enterprise revenue forecasting platform.
• Developed Test Strategy, Test Plans, execution reports, and coordinated team delivery.
• Led QA for Learning Management Systems (CCA, Program Portal, FTL/FTM) including system and integration testing, effort estimation, metrics, and defect RCA.
• Conducted POCs to improve regression automation efficiency.

Banking & Financial Services

• Led offshore QA teams for Counterparty Risk Management (MRP) and lending/borrowing platforms.
• Executed batch validations, maintained shell scripts, and ensured data integrity across systems.

• Led printer driver, firmware, and OEM testing across multiple protocols (SNMP, SSL, IPP, WSD).
• Automated installation workflows using TestComplete.
• Acted as Feature Expert for defect triage, reviews, and client interactions.
• Enhanced software functionality by identifying and resolving complex technical issues.
• Mentored junior developers, fostering professional growth and enhancing team productivity.
• Developed scalable applications using agile methodologies for timely project delivery.
• Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.