Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Manjunath Mudalkoppal Ramakrishna

Manjunath Mudalkoppal Ramakrishna

Banglore

Summary

Experienced Network Operations Center (NOC) Manager with over 10 years of expertise in overseeing network monitoring, incident management, and team leadership. Proven track record of optimizing network performance, implementing robust security measures, and driving process improvements. Adept at managing cross-functional teams, ensuring service level agreements (SLAs), and leveraging cutting-edge technologies to enhance operational efficiency.

Overview

10
10
years of professional experience
3
3
Certifications

Work History

NOC Supervisor (Lead)

Microland.
5 2018 - Current
  • Supervise a team of 15 NOC engineers and technicians, ensuring effective network monitoring and incident management across a global enterprise network
  • Implement and manage advanced network monitoring tools, resulting in a 25% reduction in network downtime and improved issue detection
  • Lead incident response efforts, including diagnosing and resolving network outages, reducing average resolution time by 30%
  • Develop and enforce standard operating procedures (SOPs) for network operations, enhancing team efficiency and consistency
  • Generate detailed performance and incident reports for senior management, providing actionable insights and recommendations
  • Collaborate with external vendors and service providers to ensure compliance with service level agreements (SLAs) and resolve any service-related issues.

Network Engineer

Hinduja Global Solutions.
09.2015 - 03.2018
  • Managed network operations and incident response for a diverse range of clients, maintaining a 99.9% network uptime
  • Coordinated with technical teams to troubleshoot and resolve complex network issues, significantly improving client satisfaction
  • Developed and implemented network monitoring strategies and tools, leading to a 20% increase in proactive issue detection
  • Provided mentorship and training to junior engineers, enhancing team capabilities and performance
  • Created and maintained comprehensive documentation for network configurations, incidents, and resolutions.

RF Engineer

TELEYSIA NETWORK PVT.LTD.
04.2012 - 03.2013
  • Monitored network performance and availability, addressing issues and escalating problems as needed to ensure minimal downtime
  • Assisted in the implementation and maintenance of network monitoring tools and systems
  • Participated in incident response and troubleshooting efforts, contributing to the resolution of network-related problems
  • Documented network changes, incidents, and resolutions to support continuous improvement and knowledge sharing.

Education

Bachelor of Engineer in Telecommunication -

Affiliated to Visvesvaraya University

Skills

NOC Monitoring tools

Certification

CCNA Certified

Accomplishments

Developed comprehensive internal runbooks that enabled new hires to quickly grasp customer processes and reduce training time, accelerating their transition to productive roles. This initiative streamlined onboarding and improved team efficiency.


Successfully initiated follow-ups with the applications team on devices with "Go Live TBD" status for over 2 years, reducing the number of pending devices from 130+ to just 7. This proactive approach streamlined deployment processes and significantly improved operational efficiency.



Timeline

Network Engineer

Hinduja Global Solutions.
09.2015 - 03.2018

RF Engineer

TELEYSIA NETWORK PVT.LTD.
04.2012 - 03.2013

NOC Supervisor (Lead)

Microland.
5 2018 - Current

Bachelor of Engineer in Telecommunication -

Affiliated to Visvesvaraya University

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Manjunath Mudalkoppal Ramakrishna