Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Manjunath Narayanapillai

Manjunath Narayanapillai

Hyderabad

Summary

Results-driven Product Manager with 16 years of experience in leading cross-functional teams to develop and deliver innovative product solutions in the hospitality tech industry. Proven ability to leverage deep technical knowledge, customer insights, and data-driven strategies to manage the entire product lifecycle.

Seeking to apply my expertise in product management to new domains, including technology, software development, and consumer goods, where my skills in problem-solving, team collaboration, and product optimization can drive business growth and user satisfaction.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Senior Product Manager

ORACLE India Private Limited
Hyderabad
09.2015 - Current
  • Senior Product Manager for OPERA Cloud Application Modules - Reservations, Pricing, Inventory, and Channel Connectivity.
  • Co-Product Owner for OPERA Cloud Shop and Availability Services
  • Lead the development of AI-driven product solutions tailored for the Oracle hospitality Applications, including tools for personalized guest experiences, operational optimization, and predictive analytics
  • Work closely with AI and data science teams to integrate AI technologies (e.g., machine learning, natural language processing, chatbots, predictive analytics) into Oracle hospitality products, ensuring they align with business goals.
  • Conduct thorough market research and gather customer insights to identify pain points and opportunities for AI-based solutions in areas such as guest services, booking systems, and operational efficiency
  • Collaboration with Cross-Functional Teams: Partner with UX/UI designers, engineers, marketing, and operations teams to ensure successful product development, from concept through to launch, and continuous improvement.
  • Oversee the product lifecycle, including defining product requirements, setting priorities, managing timelines, and ensuring delivery on schedule and within budget.
  • Act as the point of contact between stakeholders and product teams, ensuring all parties are aligned and informed about product development progress, feature changes, and performance metrics
  • Represented Product Management Team for the OPERA Cloud Software implementations in Europe- Savoy Hotels- Zurich and Nobis Hotels –Stockholm

Senior Business Analyst

eRevMax Technologies Private Limited
Bangalore
02.2014 - 08.2015
  • Responsible for Business Requirement Document, Design, Product Release Document and testing.
  • Owns the Product road map of ‘Connect’ by eRevMax (http://www.erevconnect.com).
  • Lead requirement analyst for major projects like Trip Advisor’s Instant Booking Integration, Seamless reservation flow and implementation of FPLOS pricing logic.
  • Managed the requirements of major strategic as well as tactical projects in the area of ARI / Reservation Distribution.
  • Solution consultant for the XML integration of major PMS/CRS of big partners like Accor(Tars), Trust, Micros with different B2B and B2C channels like CTrip, Tripadvisor, Trivago, Qunar etc.
  • Conducts the cancellation and client retention analysis for the product.
  • Lead analyst for the hotel content auto upload functionality ( OTA_HotelContentNotification service) for OTAs
  • Worked with different scrum teams for the successful execution of projects.
  • Represented the ‘Connect’ team in Product Evangelism Presentations.
  • Supported the sales and account management team on demo data setup for major events like WTM and ITB

Senior Business Analyst

IBS Software Services Private Limited
Trivandrum
03.2008 - 01.2014
  • Analysis and elicitation of business processes to be implemented in Tour and Cruise Reservation Systems.
  • FIT and GAP analysis of functionality and value proposition.
  • Planning of requirement artifact deliverables and reviews
  • Documentation of system and business requirements and specifications
  • Lead Business Analyst for Malaysia Airline Holidays ( Malaysia), Vail Resorts (USA), Yankee Holidays(USA), Louis Cruises(Cyprus), Star Cruises(Malaysia), Gaint Dragon Ferry(Hong Kong) and Easy Cruises ( Greece), MSC Cruises and Star Cruises
  • Single point of contact for all Implementation / Data Migration / Report development Activities.

Travel Consultant

Link Air Travels and Tours
Trivandrum
07.2006 - 02.2008
  • Air ticket reservation agent (Galileo)
  • Determining clients' needs and suggesting suitable travel packages
  • Organizing travels from beginning to end, including tickets, accommodation and transportation
  • Supplying travelers with pertinent information and useful travel/holiday materials
  • Use promotional techniques and prepare promotional materials to sell itinerary tour packages
  • Create and update electronic records of clients.

Senior Front Office Executive

Uday Samudra Leisure Beach Hotel
Kovalam
12.2002 - 06.2006
  • Handling of Reservations, Registration, Check-In to Check-Out
  • Handling of crew movements and VIP Guests stay at Hotel
  • Handling guest queries, Walk-in guests, payment inquires
  • Preparing weekly rosters of the shift members
  • Handling cash dealings and foreign currency exchange as per RBI Guidelines
  • Maintain guest relation with a view to ensure positive experience resulting in repeat visits
  • Coordinating between different departments for smooth operation
  • Co-ordinate with the PMS vendor on software issues.

Education

MBA in International Business -

Sikkim Manipal University
India, India
12.2013

Bachelor Degree in Travel, Tourism and Computer Applications -

Kerala University
India, India
12.2001

Skills

  • Product Management
  • Cross-Functional Team Leadership
  • Agile Methodologies and Scrum
  • AI and Machine Learning Integration
  • Data-Driven Decision Making
  • Product Lifecycle Management
  • Roadmap Planning & Prioritization
  • Stakeholder Management and Communication
  • UX/UI Principles & Design Thinking
  • Strong analytical and problem-solving skills
  • Customer Insights and Market Research

Certification

  • Professional Scrum Product Owner (PSPO-1)
  • Generative AI for Product Managers - LinkedIn
  • Design Thinking: Understanding the Process - LinkedIn
  • Certified Scrum Master (CSM) from Scrum Alliance

Accomplishments

  • Multiple Spot awards for outstanding performance.
  • Team Champion Award - 2010 at Oracle Hospitality.
  • Excellence Award - 2003, 2005 at IBS Software Services.

Timeline

Senior Product Manager

ORACLE India Private Limited
09.2015 - Current

Senior Business Analyst

eRevMax Technologies Private Limited
02.2014 - 08.2015

Senior Business Analyst

IBS Software Services Private Limited
03.2008 - 01.2014

Travel Consultant

Link Air Travels and Tours
07.2006 - 02.2008

Senior Front Office Executive

Uday Samudra Leisure Beach Hotel
12.2002 - 06.2006

MBA in International Business -

Sikkim Manipal University

Bachelor Degree in Travel, Tourism and Computer Applications -

Kerala University

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Manjunath Narayanapillai