Manmohan Krishna Singh
Senior IT Delivery Director
Summary
- Manmohan is strong growth oriented Senior IT Delivery Director with around 23 years of IT Delivery Management experience across Banking and Financial Services.
- Skilled and experienced in growing multiple BFS accounts into multi million dollars accounts over 2-3 years.
- Thought leader with experience in leading global deliveries by applying best practices, processes, and technology to achieve delivery excellence and drive growth.
- Skilled in strategic planning, risk analysis, business process re-engineering, innovation (solution finding), building high-performing teams, solutions, proposals, contract management, and P&L administration.
- Change agent, proven leadership track record driving operational excellence and transforming the culture and structure to build strong partnership with customers.
- Core strengths include self-starter, building key stakeholder relationships and result orientation.
- Provide leadership to the delivery teams comprising of different service lines and expertise spanning across Technologies and platform delivering large transformation programs in Digital Technologies and Operations.
- Setting up effective Governance across portfolio to maintain high quality deliveries with an optimized environment and maintain relationship with Third Party Vendors Driving culture of innovation to deliver differentiated customer experience.
- Strong experience across Application Architecture, Solution design and expertise in Object Oriented techniques and principles Experience in all phases of software development including design, configuration, testing, debugging, implementation, and support of large-scale, business centric and process-based applications.
- Experience of managing and delivering programs across various technology stacks.e.g Java/J2EE,.NET, Mainframes, Salesforce, Microsoft Dynamics, Pega, Unix, ETL, Oracle PL/SQL, OFSSA and ODI, Big Data Technologies Experience of managing Agile and DevOps based deliveries.
- Experience of defining and setting up Agile KPIs and SLAs for the program deliveries and delivering SLA driven programs successfully
- People management including recruitment, mentoring, career development and performance management.
- Delivery experience of managing LoB of 350+ engineers and P&L responsibility of ~ $ 24 Million.
- More than 10 years of experience at Customer facing roles at Onshore (Zurich, Switzerland).
- Around 21 years of rich experience of working with Marquee BFS customers (Credit-Suisse, UBS, ING Bank, Broadridge, Capital Group and Northern Trust).
- Strong expertise across the Banking and Capital Markets (Retail Banking, Private Banking and Wealth Management), Payments, Omnichannel, Core Banking, Mortgages, Regulatory and Compliance)
- Numerous Organization level strategic initiatives for long-term growth and customer impact
- Hands on Technology Leader with Generative AI, GitHub Co Pilot, Claude, Cursor and other GenAI tools.
Overview
2027
2027
years of professional experience
6
6
Certificates
Work History
Senior Director
LTIMindtree
Pune, India
1 2021 - Current
- Senior Delivery Director managing deliveries for multiple NA BFS Accounts.
- Managed deliveries for US based Banking Fintech for Large-scale Banking Platform implementation across Wealth Management
- Started new engagements into Capital Markets and Asset Management
- Managing deliveries for Wealth Management, Capital Markets and Asset Management domains
- Delivery management of projects across Wealth Management and Capital Markets (Post Trade, Corporate Actions, Settlement and Reconciliations)
- Delivered multiple PoC using Generative AI and LLMs for BFS clients
- Started new engagement for NA Capital Market account to setup Generative AI CoE.
- Data on Cloud ( PoC to select between Snowflake and Databrick as target data on cloud platform ), development of Visual Analytics platform using Tableau and Snowflake
- Cultivated culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions.
- Championed continuous improvement initiatives to drive operational excellence within organization.
- Managed risk effectively by identifying potential threats, developing contingency plans, and implementing mitigation strategies in line with overall business objectives.
- Drove revenue growth through successful market expansion strategies, identifying untapped markets and capitalizing on emerging trends.
Senior Delivery Manager
Cognizant
Pune
03.2015 - 12.2020
- Overall responsible for Delivery Management of the account from Pune, which includes Service Delivery, Customer Satisfaction, P&L, Innovation, Transformation and Employee Engagement and Development for the Retail Line of Business of the Dutch Multinational banking account
- Digital Transformation of Omnichannel applications across Web and Mobile channels (OneWeb, OneApp), transformation of monolithic client facing applications to microservices based applications
- Managed Salesforce CRM implementation for Retail LOB across countries for different customer segments
- Led Agile and DevOps transformations of squads
- Mentored and coached squads about One Agile
- Way of Working and CDaaS (Continuous Delivery as a Service) Platform
- Experience of setting of new squads and delivering projects across various technologies Java Full Stack,
- Salesforce, Pega, Oracle Forms, OFSSA (Oracle Financial Services Analytical Application) and ODI (Oracle Data Integrator) and .NET
- Started Learning and Development Initiatives under umbrella of Learn@ING for the Transformation, Continuous Learning and Development of engineers
- Became first account in Banking and Financial Services in Global Growth Market region to start the Full Stack Developer program for the Java and Frontend engineers
- Transformed 20+ Java backend and Frontend engineers into Full Stack engineers
- Started Cognizant engagements across different service lines in client's Retail Bank.e.g Omnichannel, Assisted Channels, Fraud and Cybersecurity, Payments, Finance and Risk reporting, Lending, Mortgage and Securities
- Collaborated with client to adapt In memory computing technologies (Gridgain and Kafka) and delivered the projects successfully
- Worked with Gridgain to get Cognizant engineers trained in Gridgain technology
- Setup Global Managed Test Factory for Global delivery from offshore
- In last 6 years worked to grow Retail Line of Business of Account from ~ 60-member account to ~350- member account
- P&L responsibility of ~ $ 24 Million account
- Selected as Global Partner for Salesforce CRM Implementation for Bank across the Globe
- Experience of managing large programs in Agile and DevOps with SLA driven KPI (Key Performance Indicators)
- Worked on various proactive proposals and automation solutions for client
- Consistently received NPS of 4+ for last 4 years
- Experience of setting up new Offshore Delivery Center and Nearshore Delivery Center (Spain)
- Expanded Cognizant engagement across globe and started new engagements with ING France, ING Spain, and ING Australia
- Successfully managed geographically dispersed teams, overcoming challenges related to time zones, language barriers, and cultural differences.
- Developed strong relationships with stakeholders, ensuring timely updates on project status and deliverables.
- Collaborated with cross-functional teams to streamline workflows, reducing redundant tasks and increasing productivity.
IT Program Manager
Cognizant
Zurich, Switzerland
03.2009 - 03.2015
- Managed multiple projects as IT Project manager and Program Manager in Records Management IT, Corporate IT and Global Asset Management area of bank
- Gained very good experience of Records Management Domain (Taxonomy of documents and associated retention period of documents, Ingestion and Archiving of documents, Search and Retrieval of documents)
- Also worked as Senior IT Consultant in Payments area, managed, and delivered project for Core Banking and Payments (Intraday Position Keeping, Cash account booking etc.)
- Overall responsible for delivery of projects from Inception to Production Go Live
- Successfully completed PoC for automatic classification of bank documents using Machine Learning Technology (Software used were Accelerated from Recommind, now part of Open Text under eDiscovery suite)
- Worked as Project Manager for Global Client Solutions department under Asset Management
- Worked on integration of various CRM solutions to Microsoft Dynamics based target Global CRM solution
Software Engineer and Project Lead
Cognizant
Zurich, Switzerland
06.2003 - 3 2009
- Worked as Project Lead for Development, Maintenance and migration projects in Java and Mainframe technologies managing team of 24 engineers.
- Worked on multiple development projects from inception phase.
- Worked as Team Lead for data migration project (Data migration from Legacy application to new built application)
- Delivered projects with high quality and on time
- Worked in Online Banking, Output Management, Channels, and document domains.
- Established strong relationships with clients, leading to repeat business and positive referrals for the company
- Increased stakeholder engagement by conducting regular status updates and addressing concerns proactively
- Enhanced client satisfaction by consistently delivering high-quality projects within budget and on schedule
- Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
Education
Bachelor's Degree - Electrical Engineering
National Institute of Technology (NIT)
Surat 07.1999 - 06.2003
Skills
Delivery Management
Program Management
Agile and DevOps
BFS and Capital Markets
Java, Spring, Spring Boot, Microservices
Experience with GitHub Copilot and Claude
Agentic AI, Deep Learning, Artificial Intelligence and Machine Learning
Collaborative Leadership
Accomplishments
- People Excellence Award - Cognizant Technology Solutions India Pvt Ltd - Mar 2019 - Annual award given by the Cognizant Banking and Financial Services BU Head to the top performer Delivery Manager
- Super Hero Award - Annual award given by the Cognizant Banking and Financial Services BU Head to the top performer engineer
- Project of the Year Award
Certification
AWS Certified Cloud Practitioner
Timeline
Senior Delivery Manager
Cognizant
03.2015 - 12.2020
IT Program Manager
Cognizant
03.2009 - 03.2015
Software Engineer and Project Lead
Cognizant
06.2003 - 3 2009
Bachelor's Degree - Electrical Engineering
National Institute of Technology (NIT)
07.1999 - 06.2003
Senior Director
LTIMindtree
1 2021 - Current