Accomplished Lead Business Analyst with 13+ years in financial services, specializing in product engineering, client onboarding workflows, regulatory compliance, and project management. Proficient in JIRA, data analysis, Agile methodologies, and product architecture with a keen interest in cloud and database technologies.
Hi, I’m
Manoj Bhat
Bengaluru,KA
Summary
Overview
13
years of professional experience
Work History
ThoughtWorks
Lead Business Analyst
03.2022 - Current
Job overview
- Customer Onboarding: Optimized onboarding, increasing success rate from 40% to 68%.
- Compliance Integration: Integrated AML and KYC standards with vendors like Sumsub and Refinitiv.
- Stakeholder Collaboration: Gathered/documented requirements, conducted UAT, and maintained consistent communication.
- Agile & Team Mentorship: Led Agile practices and mentored team on story mapping and impact mapping.
- Process Optimization: Implemented operations application, reducing team load by 35%.
- User Research: Conducted user interviews/testing and regularly communicated with stakeholders.
- Product Engineering: Managed projects and documentation using JIRA, focusing on clear cut requirements.
Epsilon India
Lead Business Analyst
08.2017 - 03.2022
Job overview
- Loyalty Solutions: Analyzed and integrated loyalty solutions for large clients in the US
- Agile Leadership: Led Agile Scrum methodologies and managed project iterations.
- Documentation & QA: Developed documentation, conducted functional testing, and ensured product quality.
- Stakeholder Engagement: Conducted demos, gathered feedback, and mentored 5 analysts.
- Product Requirements: Translated product features into requirements, user stories, and acceptance criteria.
- Product Ownership: Owned end-to-end product delivery, ensuring seamless integration and feature set implementation.
Tangoe
Business Analyst
04.2015 - 08.2017
Job overview
- Operational Optimization: Improved usage management, bill auditing, and policy enforcement processes.
- Requirements Management: Gathered requirements, created User Stories, and collaborated with UX designers.
- Stakeholder Engagement: Facilitated sprint-end demos and maintained transparency.
- Technical Specifications: Worked closely with development and QA teams to ensure technical specifications and product integration.
Taksa Data Intelligence
Business Analyst
07.2013 - 02.2015
Job overview
- Managed stakeholder relationships and direct client interactions, utilizing face-to-face communication, agile methodologies, and detailed business analysis to deliver comprehensive feature definitions and product demonstrations.
- Applied creative problem-solving and process analysis skills to develop FRDs and information mapping, ensuring effective communication and enhanced business operations.
Odessa Technologies
Functional Analyst
08.2011 - 03.2013
Job overview
- Developed comprehensive documentation for both technical and non-technical stakeholders, clarifying complex concepts for ease of understanding.
- Met with clients to understand business requirements, perform gap analysis and translate technical requirements.
- Bridged communication gaps between IT professionals and end-users by translating their unique needs into actionable technical specifications.
- Conducted regular user training sessions to promote swift adoption of new systems and enhance overall productivity.
Education
Bangalore UniversityBengaluru, India
MBA from Finance And Marketing
07.2011
University Overview
BVB College of Engg And TechHubli, India
Bachelor of Engineering from Computer Science
06.2009
University Overview
Skills
- Product Lifecycle Management
- Customer Onboarding and KYC
- Agile Methodologies
- Stakeholder Collaboration
- Business Analysis and Planning
- Data Analysis and Reporting
- Project Planning and Execution
- Team Leadership and Mentorship
- Proficient in JIRA
- Product Engineering and Architecture
- Cloud and Database Technologies
Languages
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Kannada
Advanced (C1)
Timeline
Lead Business Analyst
ThoughtWorks
03.2022 - Current
Lead Business Analyst
Epsilon India
08.2017 - 03.2022
Business Analyst
Tangoe
04.2015 - 08.2017
Business Analyst
Taksa Data Intelligence
07.2013 - 02.2015
Functional Analyst
Odessa Technologies
08.2011 - 03.2013
Bangalore University
MBA from Finance And Marketing
BVB College of Engg And Tech
Bachelor of Engineering from Computer Science
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