Santosh Chauhan
New Delhi
Summary
Experienced Business Analyst with a strong background in digital transformation projects, particularly within the US Mortgage and Wealth Management sectors. Proficient in Agile methodologies (Scrum and Kanban) and skilled in requirements gathering, documentation, and cross-functional team collaboration. Expertise includes Enterprise Solutions, Camunda, BPMN, Workflow Automation, and System Integration. Proven ability to drive business process improvements through data-driven strategies and end-to-end workflow orchestration. Demonstrated success in working directly with clients and stakeholders to deliver high-impact projects, from ideation and solution design to execution and transformation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Business Analyst
Incedo Inc
Gurugram
11.2022 - Current
- Diagnostic Phase Engagement: Traveled to client locations to participate in diagnostic phase meetings, conducting thorough interviews with business stakeholders, and performing in-depth data and system analysis to diagnose business problems effectively.
- Requirement Gathering & Backlog Management: Collaborated closely with business and technical teams to gather and document requirements, create and manage backlogs, and ensure alignment with project objectives.
- Solution Design & Prototyping: Developed prototypes and worked closely with technical architects to design scalable solutions, including automated document management systems using OCR & AI/ML, AI/ML propensity models for loan refinance and default, and dashboards for loan origination systems.
- System Integration & Data Exchange: Spearheaded the integration of multiple systems for seamless data exchange, and provided CRM solutions to enhance customer relationship management.
- Agile Project Management: Demonstrated expertise in Agile methodologies, working within Scrum and Kanban frameworks to manage project delivery, sprint planning, and iterative development cycles.
- Traceability & User Stories: Created and maintained traceability matrices and developed comprehensive user stories to ensure project requirements were met from concept through to implementation.
- Domain Expertise: Specialized in the US Mortgage and Wealth Management domains, focusing on digital transformation initiatives and leveraging AI/ML technologies to drive business innovation.
Lead Business Analyst
Wipro
Gurugram
02.2021 - 11.2022
- Collaborated with business stakeholders and technical teams to gather, analyze, and document requirements for complex business solutions.
- Created efficient BPMN flows on Camunda to streamline actuarial business workflows.
- Generated comprehensive requirement artifacts which consisted of user stories, backlogs, BDDs, prototypes/UX, and field matrices.
- Contributed to the successful execution of projects by working within Scrum and Kanban frameworks, involving participation in sprint planning sessions, backlog grooming activities, sprint reviews, and retrospectives.
- Spearheaded estimation of user stories and facilitated sprint reviews to continually enhance project alignment and progress.
Lead Business Analyst
Tavant
Bengaluru
12.2019 - 02.2021
- Closely collaborated with business stakeholders and technical teams in order to gather, analyze, and document requirements for challenging business solutions.
- Led a team on an insurance-related project to develop a Low Touch/No Touch Underwriting system. Spearheaded the gathering of backend and integration requirements and assisted the client in mapping existing data to internal databases using a canonical model.
- Served as a liaison between business owners and technical architects to develop and deploy robust, scalable solutions.
- Contributed to the implementation of Scrum and Kanban methodologies, participating in key activities such as sprint planning, backlog refinement, sprint reviews, and retrospectives.
Senior Business Analyst
Sonata Software
Bengaluru
02.2019 - 12.2019
- Developed a loan boarding system for a leading US Mortgage company.
- Led requirement discovery sessions with multiple business stakeholders and cross-functional teams on the client side.
- Integrated third-party OCR tools for automatic classification and extraction of documents.
- Implemented versioning on extracted documents to ensure the latest versions were available for downstream applications.
- Conducted data comparison across multiple sources to maintain data integrity.
- Defined business rules on corrected and extracted data to automate the underwriting process.
- Prepared wireframes and mockups to support the requirement gathering process.
- Authored user stories, BDDs, UX designs, and field matrices.
- Actively participated in all Agile ceremonies.
Senior Business Analyst
Cognizant Technology solution
Bengaluru
04.2016 - 12.2019
- Collaborated with IT teams on the development of applications based on business requirements.
- Conducted gap analysis between current state processes and desired future state processes.
- Reviewed system design specifications for completeness, accuracy, consistency, traceability and usability.
- Conducted stakeholder interviews to understand user needs and preferences.
- Facilitated the production of critical business materials including BRD, FRD, SRS, and project artifacts. Implemented mockup designs to visualize project concepts.
Business Analyst
Tata Consultancy services
Bengaluru
07.2013 - 04.2016
- Collaborated with senior business analysts and stakeholders to gather and document business requirements for digital transformation initiatives in the US Mortgage domain.
- Assisted in conducting interviews, workshops, and requirement discovery sessions with various business units to understand current processes and identify improvement opportunities.
- Created and maintained detailed documentation, including business process models, use cases, and user stories, to support the development of digital solutions.
- Worked with senior analysts and technical teams to develop wireframes, mockups, and prototypes to visualize proposed solutions and gather feedback from stakeholders.
- Participated in the preparation of test cases and supported the testing phase to ensure the solution met business requirements.
- Assisted in user acceptance testing (UAT) by coordinating with business users and gathering feedback for iterative improvements.
Education
Bachelor of Science - Eelectronics And Communication
PSG CAS
Coimbatore 04-2013
MBA - Business Analytics
Golden Gate University
San Francisco- USA Skills
- Product Management
- Workflow Analysis
- Business Process improvement
- Project Management
- Requirements Gathering
- US Mortgage SME
- Scrum Product owner
- Business Analysis
- Sprint Planning
- Customer Engagement
- Product Lifecycle Management
- User Acceptance Testing
- Scrum Framework
- Manual Testing
- MS PPT & Google Slides
Accomplishments
- Director special award for the year -2015 at Cognizant Technology Solutions
- Best performer award at Tavant
Certification
- Certified Scrum Product Owner® -Scrum AllianceScrum Alliance (Credential ID 1583574)
Timeline
Lead Business Analyst
Incedo Inc
11.2022 - Current
Lead Business Analyst
Wipro
02.2021 - 11.2022
Lead Business Analyst
Tavant
12.2019 - 02.2021
Senior Business Analyst
Sonata Software
02.2019 - 12.2019
Senior Business Analyst
Cognizant Technology solution
04.2016 - 12.2019
Business Analyst
Tata Consultancy services
07.2013 - 04.2016
Bachelor of Science - Eelectronics And Communication
PSG CAS
MBA - Business Analytics
Golden Gate University
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