Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Manoj Kumar

Chennai

Summary

As a tech support, I have handled hardware, networking, and software issues on VoIP phones, and guided customers through phone setup and DNS DHCP software upgrades, connecting through remote sessions to troubleshoot IP phone web interfaces.

Trianed on Active directory , ticketing tool sales force , service desk plus ,event viewer logs

Skills : networking, Customer Service, Business Analysis, voip Hardware and software troubleshooting, Management, Advanced Excel.

Overview

6
6
years of professional experience

Work History

Technical Support Engineer

iopex
Chennai
11.2024 - Current
  • Checked server logs to update software on the devices
  • Assisted customers from USA and canada with activation and network issues on the ev charging stations
  • Responded to assistance requests from users and directed individuals through basic network troubleshooting tasks.

Technical Support Engineer

Movate
Chennai
03.2024 - Current
  • Provided remote assistance to end-users when needed.
  • Installed and tested operating systems, applications, updates, patches, and service packs.
  • Monitored ticketing system queues for incoming requests from customers.
  • Provided technical support to customers by troubleshooting and resolving hardware and software issues. Active directory, checking logs for finding root cause
  • Assisted users with password resets and account lockout resolutions.
  • Subnetting vlan stp rstp

Technical Support Representative

Concentrix
Chennai
03.2023 - 03.2024
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Managed high levels of call flow and responded to Type technical support needs.
  • Used ticketing systems to manage and process support actions and requests.

Ecommerce Associate

Tata Consultancy Services
Chennai
06.2022 - 02.2023
  • Validating the vendor Listing (images, bullet points, description, title, UPC, SKUs) in accordance with the company's policies and SOPs
  • After receiving the seller's concern have to search among thousands of SOPs with the matching keyword and give a appropriate resolution to seller through emails or tickets
  • Collaborated with various teams to find the exact nature of the seller's concern and to find a perfect resolution.
  • Done quality analysis on the digital content on the e commerce website.
  • Assisted customers through emails, chats and phone calls
  • Assisted sellers based on UK , US and Australia.

Amazon Seller Support

Sutherland
Chennai
02.2019 - 06.2022
  • Followed up with sellers via emails, phone and chats
  • Addressed and resolved customer product complaints empathetically and professionally
  • Analyzed applications and business documentations (invoices, excel inventory files, order reports)
  • Choosing the prefect and matching category/classification for the product on the website and help sellers correcting the product description in accordance with the Company policies and SOPs.

Education

Bachelor of engineering - Mechanical

Kings engineering college
Chennai
2016

Skills

  • Subnetting
  • VLAN
  • Stp
  • Arp
  • Active Directory
  • DHCP, DNS
  • Remote Desktop
  • Ticketing systems
  • event viewer logs
  • service desk plus
  • Case management
  • Technical troubleshooting
  • Product knowledge

Languages

1,C2

Timeline

Technical Support Engineer

iopex
11.2024 - Current

Technical Support Engineer

Movate
03.2024 - Current

Technical Support Representative

Concentrix
03.2023 - 03.2024

Ecommerce Associate

Tata Consultancy Services
06.2022 - 02.2023

Amazon Seller Support

Sutherland
02.2019 - 06.2022

Bachelor of engineering - Mechanical

Kings engineering college

Similar Profiles

CREATE PROFILE
Manoj Kumar