Simran Bhalla
Bangalore
Summary
Adept Technical Support Engineer with a proven track record at Juniper Networks, enhancing network operations and customer satisfaction through expert troubleshooting and innovative cloud-native solutions. Skilled in AWS, Kubernetes, and cross-functional collaboration, I excel in mentoring engineers and driving process improvements, demonstrating a strong blend of technical prowess and leadership abilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Technical Support Engineer Level 4
Juniper Networks
Bangalore
01.2017 - Current
- Provide technical support across a range of networking, docker and cloud solutions, including multi-vendor products, on-prem and cloud-based technologies
- Lead troubleshooting and resolution of complex networking and security issues, ensuring minimal downtime and maximum customer satisfaction
- Contribute to automation and cloud-native solutions (AWS, Azure, Kubernetes) to streamline network operations and enhance product performance
- Mentor and train engineers on diverse technologies, including network security (NGFW), cloud infrastructure, and containerisation
- Collaborate with cross-functional teams to resolve escalations, driving the development of knowledge base content and technical documentation
Technical Support Engineer Level 2
Convergys
Bangalore
01.2015 - 01.2017
- Delivered high-level troubleshooting and RCA analysis for complex networking and security issues on diverse platforms
- Worked closely with developers, system admins, and account managers to resolve customer problems and improve overall service delivery
- Specialized in diagnosing and fixing issues related to network connectivity, server performance, and security vulnerabilities
Technology Analyst
Infosys
Pune
01.2010 - 01.2015
- Assisted clients in configuring, troubleshooting, and managing a wide range of networking products, including Juniper firewalls and routers
- Contributed to the design and testing of network security solutions, ensuring seamless integration with client systems
- Led technical documentation reviews and helped improve IT service effectiveness by providing best practices and recommendations
Education
Post Graduate Program - Cloud Computing
Great Lakes
Bangalore02-2022
MBA - General Management
Indian Institute of Management
Bangalore01-2018
Bachelor - Information Technology
Lovely Institute of Technology
Punjab, India01.2010
Skills
- TCP/IP
- DNS
- DHCP
- VPNs
- Firewalls
- Routing & Switching
- IPsec
- VLANs
- Subnetting
- MPLS
- BGP
- OSPF
- AWS (EC2, VPC, RDS, S3, Lambda)
- Azure (VM, Networking)
- Kubernetes (EKS, Helm)
- Docker
- CI/CD Pipelines
- SIEM (Security Analytics, IBM QRadar)
- NGFW
- IPS/IDS
- NMS
- Log Aggregation
- Security Group Management
- RHEL
- CentOS
- Ubuntu
- Solaris
- System Configuration
- Scripting (Bash, Python)
- MySQL
- PostgreSQL
- VMware
- KVM
- Remote Diagnostics
- Incident Management
- Issue Reproduction
- Customer Advocacy
- Technical Mentorship
- Documentation
- Process Improvement
- Cross-functional Collaboration
- UDP
- ICMP
- ARP
- RARP
- HTTP
- HTTPS
- SMTP
- Terraform
- ECS
- Linux server administration
- Windows OS environments
- Shell scripting
- Process automation
- Technical training
- Knowledge-sharing initiatives
Certification
- Certified Kubernetes Administrator (CKA), 2024
- AWS Certified Solutions Architect – Professional, 2024
- JNCIP-Security, 2023
- JNCIA-Security, JNCIA-Cloud, JNCIS-Security, JNCIS-Cloud, 2022-2023
- Certified AWS Solutions Architect – Associate, 2022
Accomplishments
- Spearheaded network automation initiatives, reducing manual configuration time by 40% across cloud and on-prem systems.
- Resolved 90% of support cases in less than 1 day, ensuring rapid issue resolution and customer satisfaction.
- Awarded Unsung Hero Award (2022) for exemplary customer support and timely escalation management.
- Received Spot Awards and Customer Appreciation for outstanding contributions to high-priority customer cases.
- Played a key role in knowledge-sharing and documentation, contributing to the development of technical articles and support guides on internal platforms.
- Exceeded performance targets consistently, recognized as a KB Champion (2019-2020) and Star of the Quarter (2017).
Languages
- English, Fluent
- Hindi, Fluent
Personal Information
Title: Network Engineer
Technologies and Tools
AWS, Azure, EC2, S3, VPC, DynamoDB, Lambda, RDS, ECS, TCP/IP, BGP, OSPF, MPLS, VLANs, VPNs, DNS, DHCP, Firewalls, IDS/IPS, SIEM, NGFW, Network Security Management (NSM), Linux (RHEL, CentOS, Ubuntu), Windows Server, VMware, KVM, Docker, Kubernetes, Terraform, Helm, Wireshark, Kibana, Grafana, Splunk, IBM QRadar, MySQL, PostgreSQL, DynamoDB
Timeline
Technical Support Engineer Level 4
Juniper Networks
01.2017 - Current
Technical Support Engineer Level 2
Convergys
01.2015 - 01.2017
Technology Analyst
Infosys
01.2010 - 01.2015
Post Graduate Program - Cloud Computing
Great Lakes
MBA - General Management
Indian Institute of Management
Bachelor - Information Technology
Lovely Institute of Technology
Similar Profiles
Poulamee ChattopadhyayPoulamee Chattopadhyay
Lead Partner Account Manager at Juniper NetworksLead Partner Account Manager at Juniper Networks
Daniel TweardyDaniel Tweardy
Product Marketing Manager at JUNIPER NETWORKSProduct Marketing Manager at JUNIPER NETWORKS
Shantonu GhoshShantonu Ghosh
Talent Acquisition Manager at Juniper NetworksTalent Acquisition Manager at Juniper Networks
Singar SingaravelanSingar Singaravelan
Director of SW Engineering at Juniper NetworksDirector of SW Engineering at Juniper Networks
Sapna MishraSapna Mishra
Lead Quality Engineer at BrillioLead Quality Engineer at Brillio