Summary
Overview
Work History
Education
Skills
Certifications And Skills
Languages
Timeline
Generic

Manoj Kumar

Bengaluru

Summary

Customer-focused Technical Help Desk Executive with experience in providing first-level IT support, troubleshooting software issues, and resolving user queries via phone, email, and ticketing systems. Skilled in incident management and delivering timely technical solutions.

Overview

2
2
years of professional experience

Work History

Accounts Process Executive (THD)

Greet Technologies Private Limited
Bengaluru
06.2025 - 02.2026
  • Acquired practical experience in voucher entries, ledger creation, inventory management, and financial reporting to support accounting operations.
  • Learned GST configuration, GST-compliant transactions, and return-related processes within Tally.
  • Developed accuracy and efficiency in maintaining accounting records and supporting day-to-day accounting operations.
  • Served as Accounts Process Executive in Technical Help Desk role, delivering functional and technical support on Tally Prime to optimize user experience.
  • Resolved client issues related to accounting entries, ledgers, vouchers, inventory, and statutory configurations in Tally Prime, enhancing client satisfaction.
  • Handling customer queries via calls/tickets, performing root cause analysis, and providing step-by-step guidance to ensure timely resolution.
  • Supporting GST-related configurations and transactions, including error troubleshooting and compliance-related queries.
  • Maintaining proper documentation of issues, solutions, and follow-ups to ensure process consistency and knowledge sharing.
  • Ensuring high levels of customer satisfaction by meeting SLAs and delivering accurate, effective technical support.
  • Completed 35 days of hands-on training on Tally ERP 9 and Tally Prime, covering core accounting concepts and practical system usage.

Data Entry Representative

Credence Finance Limited
Vijayapura
11.2023 - 02.2024
  • Executed financial and transactional data management at investment firm using Vyapar application, ensuring accurate structured data entry and meticulous record maintenance.
  • Ensured high levels of data accuracy, validation, and timely updates to support accounting processes, internal reporting, and operational compliance.
  • Oversaw financial data management in Vyapar application at investment firm, contributing to efficient data organization and retrieval.

Education

MBA - Finance and Digital Marketing

Cambridge Institute of Technology
Bengaluru, Karnataka
01-2025

Bachelor Of Commerce (B.Com) -

Smt. Kumudben Darbar College of Management Studies
Vijayapura, Karnataka
01-2023

Skills

  • Project management
  • Client Management
  • Time Management
  • Problem Solving
  • Critical Thinking
  • Adaptability
  • Teamwork
  • Effective Communication
  • Leadership

Certifications And Skills

  • MS Office (Excel, Word, Powerpoint)
  • Seller Network Program By ONDC
  • Management Accounting By Great Learning

Languages

  • English
  • Hindi
  • Kannada

Timeline

Accounts Process Executive (THD)

Greet Technologies Private Limited
06.2025 - 02.2026

Data Entry Representative

Credence Finance Limited
11.2023 - 02.2024

MBA - Finance and Digital Marketing

Cambridge Institute of Technology

Bachelor Of Commerce (B.Com) -

Smt. Kumudben Darbar College of Management Studies

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Manoj Kumar