Sports Enthusiast
Manoj Kumar
Banquet Manager
Jaipur
Summary
Experienced restaurant management professional with 8+ years of expertise in daily planning and operations. Specializes in general operations management, special events coordination, staff development and training, recruitment, and vendor negotiations. Committed to providing outstanding service and improving operational efficiency in the hospitality sector.
Overview
2
2
Languages
3
3
Certifications
9
9
years of professional experience
Work History
Banquet Manager
The Leela Palace Hotel and Resorts
07.2025 - Current
- Coordinated banquet operations, ensuring seamless execution of events for diverse clientele.
- Developed and implemented training programs for staff to enhance service quality and efficiency.
- Managed inventory and procurement processes, optimizing resource allocation for events.
- Collaborated with culinary team to design customized menu offerings that align with client expectations.
- Oversaw setup and breakdown of banquet facilities, maintaining high standards of presentation and cleanliness.
- Analyzed guest feedback to refine service protocols and enhance overall guest satisfaction during events.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
- Developed comprehensive training programs for staff to improve service quality and efficiency.
- Oversaw timeliness and quality of food delivery at high-volume events.
Restaurant Manager
The Leela Palace Jaipur - 200 Keys
07.2024 - 06.2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Maintained meticulous financial records, enabling accurate budgeting and financial planning.
Assistant Restaurant Manager
The Leela Palace Jaipur - 200 Keys
03.2023 - 06.2024
- Conducted regular meetings with staff to discuss performance and address any issues.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Managed team of up to 22 restaurant staff, maintaining exceptional customer service and quality standards.
- Established rapport with guests through personalized interactions that led to repeat business.
Assistant Restaurant Manager
Fairmont, Jaipur - 246 Keys
12.2022 - 10.2023
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed team of up to 28 restaurant staff, maintaining exceptional customer service and quality standards.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Analyzed daily sales figures and developed strategies to increase sales.
- Maintained positive relationships with vendors to ensure timely delivery of high-quality products at competitive prices.
Food & Beverage Team Leader
Fairmont, Jaipur - 246 Keys
03.2021 - 11.2021
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
- Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
- Contributed to overall restaurant profitability by diligently monitoring expenses such as labor costs, supplies purchases, utilities charges.
- Increased revenue with targeted upselling of high-margin menu items during peak dining hours.
Food and Beverage Supervisor
Hyatt Regency, Dharamshala (Pre-Opening) - 73 Keys
09.2019 - 02.2021
- I was a part of the per-opening team of this organization and successfully opened all the Food & Beverage spaces with 28 team members.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Promoted an inclusive workplace culture through open communication channels encouraging diverse perspectives from all team members as a valuable resource for continuous improvement efforts.
Bartender
J W Marriott, Jaipur (Pre-Opening) - 200 Keys
05.2018 - 08.2019
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Food & Beverage Assistant
The Leela Palace, Udaipur - 76 Keys
08.2017 - 04.2018
- Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
Education
Bachelor in Hotel Management -
IHM
Ahmedabad01.2016
Bachelors Of Commerce -
Rajasthan University
Jaipur07-2016
Skills
Proficient in MICROS, SIMPHONY, and IDS software
Proficient in TOUCHE
Skilled in Microsoft Office applications
Proficient in MICROS, SIMPHONY, and IDS software
Accomplishments
- Nominated for the Hyatt star in 10/2016.
- BSA Champion in JW Marriott Jaipur Resort and Spa.
- Hyatt Star DIAMOND of the quarter Hyatt Regency Dharamshala.
- Hyatt star GOLD of the quarter.
Self Assessment
- Positive attitude
- Great team player
- Quick learner
Certification
Certified Departmental Trainer
Interests
Trekking
Reading Books
Cooking
Declaration
I do hereby declare that the above particulars of facts and information stated are true, correct and complete to the best of my belief and knowledge.
Manoj Tiwari
Timeline
Banquet Manager
The Leela Palace Hotel and Resorts
07.2025 - Current
Certified Departmental Trainer
07-2024
Restaurant Manager
The Leela Palace Jaipur - 200 Keys
07.2024 - 06.2025
Assistant Restaurant Manager
The Leela Palace Jaipur - 200 Keys
03.2023 - 06.2024
Assistant Restaurant Manager
Fairmont, Jaipur - 246 Keys
12.2022 - 10.2023
Food & Beverage Team Leader
Fairmont, Jaipur - 246 Keys
03.2021 - 11.2021
South African Wine Association
06-2020
Bar Smart & Bar Star - Pernod Ricard
05-2020
Food and Beverage Supervisor
Hyatt Regency, Dharamshala (Pre-Opening) - 73 Keys
09.2019 - 02.2021
Bartender
J W Marriott, Jaipur (Pre-Opening) - 200 Keys
05.2018 - 08.2019
Food & Beverage Assistant
The Leela Palace, Udaipur - 76 Keys
08.2017 - 04.2018
Bachelors Of Commerce -
Rajasthan University
Bachelor in Hotel Management -
IHM