MANOJ KUMAR KOODALI
Customer Service Manager
Coimbatore
Summary
An accomplished Manager with over 25 Years’ experience in Travel and Hospitality. Proactive and capable of training, coaching, delegating, motivating team to perform effectively as per set quality standards and achieve targets. Focused on safe and secure operations along with consistent financial performance and seamless excellence in customer experience..
Overview
26
26
years of professional experience
5
5
Languages
Work History
Airport Manager
QATAR AIRWAYS
10.2021 - 08.2022
- Newly opened station, procurement. Office setup, recruitment, and guiding the team with briefing and training.
- Managing 15-20 staff and formalize budget, standards & KPIs.
- Uphold safety, security along with excellent customer service.
- Ensure seamless daily performance and efficient operations.
- Maintain relations with stakeholders to support business goals.
Station Superintendent
KUWAIT AIRWAYS
06.2015 - 08.2020
- Ensure efficient operations, along with excellent customer service, in a cost-effective manner.
- Monitor and appraise the performance of supervisors and departments to maximize individual and overall performance.
Station Manager
AIR FRANCE - KLM
09.2006 - 09.2014
- Management, training and resource planning in compliance with local and company laws
- Business information analysis, strategy development and execution for a positive impact.
- Excellence in Guest experience, create proactive ideas with emphasis to identify and satisfy priority customers.
- Talent Management and Organisational ability along with monitoring and abiding by Employee and Labor relations
- Business & Contingency Planning, Emergency & Accident Response.
- Revenue Management, Budget control, procurement, increase sales & ancillary revenue.
- Customer and Public Relations Management to maintaain ample advertisment and brand presence in market
Deputy Station Manager
KLM ROYAL DUTCH AIRLINES
04.2000 - 04.2005
Service Manager
KLM ROYAL DUTCH AIRLINES
05.1996 - 04.2000
Education
Bachelor of Science - Physics, Maths & Electronics
Bangalore University
01.1989
Certificate - People Management, Time Management,
KLM Business Campus
Netherlands01-2000
Skills
Strategic Planning
Customer Service Excellence
Leadership & Management
Problem Solving & Decision Making
Effective Operations with attention to details
Team Management - Motivation & Delegation
Financial Acumen and maximum profitability
Focus on Safety & Security & Emergency Planning
References
- Tom, Philips, Regional Manager, Air France - KLM, Tom.Philips@klm.com, +971 506814567, Air France - KLM
- Mohamed Fayaz, Marzook, Regional Manager, Qatar Airways, mfmarzook@qatarairways.com.qa, +974 33613962, Qatar Airways
Timeline
Airport Manager
QATAR AIRWAYS
10.2021 - 08.2022
Station Superintendent
KUWAIT AIRWAYS
06.2015 - 08.2020
Station Manager
AIR FRANCE - KLM
09.2006 - 09.2014
Deputy Station Manager
KLM ROYAL DUTCH AIRLINES
04.2000 - 04.2005
Service Manager
KLM ROYAL DUTCH AIRLINES
05.1996 - 04.2000
Bachelor of Science - Physics, Maths & Electronics
Bangalore University
Certificate - People Management, Time Management,
KLM Business Campus