Summary
Overview
Work History
Education
Skills
Websites
Accolade
Timeline
Generic

Manoj Pandey

Product Manager
Noida,Uttar Pradesh

Summary

To obtain a challenging position that would increase the productivity of the organization & in turn enhance my skills & competency.

Overview

17
17
years of professional experience
8
8
years of post-secondary education
1
1
Language

Work History

Product Manager

Paytm
Noida
05.2019 - Current
  • Developed product documentation to communicate upcoming features and products to internal teams.
  • Developed comprehensive product roadmaps, outlining key milestones and deliverables.
  • Analyzed user behavior data to identify patterns that informed future feature developments or enhancements.
  • Consulted with product development teams to enhance products based on customer interest data.
  • Optimized user experience by incorporating customer feedback into product improvements.
  • Coordinated beta testing programs to gather valuable user feedback before public release of products.
  • Facilitated successful product launches through close coordination with marketing, sales, engineering, and support teams.
  • Provided ongoing support to internal teams regarding product functionality, features, and best practices.

Assistant Manager

Paytm
09.2015 - 04.2019
  • Pre-live integrations, Owning the complete life cycle of the client's integrations till the merchant goes live
  • Coordinating with Sales, tech, and product team in resolving integration issues and pre-production issues
  • Ensure seamless and fast go live
  • Creating documentations for internal teams and the merchants
  • Maintaining the developer portal and ensuring up to date information is added
  • Handling offline integrations (DQR, EDC)
  • Providing technical assistance for integrating offline products which consists of API integrations
  • Working with different internal teams (dev, product) on different ideas to improve internal processes and ultimately merchant's experience
  • Taken initiative to ensure that the merchant's issues are resolved on time and proactively engaging in team discussion to overcome any challenges faced

Customer Support Executive

HCL Technologies
09.2011 - 02.2012
  • Company Overview: British Telecom Process
  • Interaction with British Telecom Customers and resolving their queries
  • Working with different functional teams and getting the issues resolved through first call resolution
  • Using various tools to sort out the billing queries
  • British Telecom Process

Software Tester

Pacific IT Solutions Pvt.Ltd.
01.2008 - 06.2008
  • Conducted automated and manual tests to ensure the software created by developers is fit for purpose and any bugs or issues are removed within a product before it gets deployed to everyday users

Education

MBA - Marketing

IPM Lucknow
01.2009 - 01.2011

B.Tech - CSE

Guru Ghasidas University
01.2003 - 01.2007

XII - CBSE

New Way School
01.2001 - 01.2002

X - CBSE

New Way School
01.1999 - 01.2000

Skills

API integrations

Technical assistance

Collaboration

Problem-solving

Proactive engagement

Process improvement

Client communication

Organization and Time Management

Roadmap development

Prioritization and execution

End to end feature delivery

Stakeholder management

Product development

Timeline management

Websites

Accolade


Rockstar, Paytm, 02/01/22

Timeline

Product Manager

Paytm
05.2019 - Current

Assistant Manager

Paytm
09.2015 - 04.2019

Customer Support Executive

HCL Technologies
09.2011 - 02.2012

MBA - Marketing

IPM Lucknow
01.2009 - 01.2011

Software Tester

Pacific IT Solutions Pvt.Ltd.
01.2008 - 06.2008

B.Tech - CSE

Guru Ghasidas University
01.2003 - 01.2007

XII - CBSE

New Way School
01.2001 - 01.2002

X - CBSE

New Way School
01.1999 - 01.2000

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Manoj PandeyProduct Manager