MANOJ S
B'lore
Summary
Key skills in problem-solving and attention to detail, eager to learn and develop in collaborative environment. Brings background in customer interaction and time management, with focus on meeting deadlines and maintaining high-quality standards. Ready to use and develop strong analytical and communication skills in Associate role.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Support Executive
HDFC BANK
- 10 months Worked as customer support executive in HDFC BANK
- Educated customers on service features and benefits.
- Followed up with customers to ensure satisfaction after resolving issues.
- Listened to customers' questions and concerns to provide answers or responses.
Associate
ReSource Pro
11.2023 - Current
- Streamlined documentation processes to support accurate record-keeping.
- Facilitated smooth onboarding process by coordinating training schedules and resources.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Analyzed customer data to identify trends and anticipate client needs.
- Improved team collaboration by initiating regular coordination meetings.
Education
Bachelor of Computer Application -
Darshan College
01-2022
PRE-UNIVERSITY -
St'Anthony's PU College
01-2019
SSLC -
Sharada Shri Public School
Bengaluru, India01-2017
Skills
- Leadership, Good communication
- Complaint handling
- Quality control
- Order fulfillment
- Calm under pressure
- Understanding customer needs
Certification
- Certificate of Banking and Finance from Linkedin Learning at2022
- Certificate of skill development by GTT Barclays
- Completed2 months of Employability Skills Training from Magic Bus Foundation India
Languages
English
Kannada
Hindi
Tamil
CO CURRICULAR ACTIVITES
- Completed NCC with ‘C’ certificate with senior most Rank and completed Pre RDC camp.
- Participated in NSS activities conducted by college Participated as volunteer in Blood Donation Camp
Travelling, Athlete
I enjoy traveling and bike riding.
Timeline
Associate
ReSource Pro
11.2023 - Current
Bachelor of Computer Application -
Darshan College
PRE-UNIVERSITY -
St'Anthony's PU College
SSLC -
Sharada Shri Public School
Customer Support Executive
HDFC BANK
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