Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Languages
PERSONAL DOSSIER
Timeline
Generic

Manoj Tiwari

New Delhi

Summary

Assistant Manager with expertise in order to cash cycles and client relationship management at Genpact. Achieved significant improvements in billing accuracy and operational efficiency while maintaining compliance with financial regulations. Skilled in SAP and strategic planning, delivering results in high-pressure environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Manager (Grade 4B)

Genpact India Private Limited
05.2024 - Current
  • Collaborated with transition and business teams to accurately set up new contracts and projects, ensuring proper revenue recognition aligned with accounting standards and organizational policy.
  • Managed contract amendments and updates by engaging with business stakeholders to ensure real-time, error-free reflection of changes in financial systems.
  • Oversaw timely and accurate billing processes during monthly and annual closing cycles, ensuring compliance with deadlines and minimizing revenue leakage.
  • Prepared and distributed weekly and monthly unbilled revenue reports to stakeholders, enabling informed decision-making and improved cash flow tracking.
  • Managed the centralized billing mailbox, resolving client and internal queries efficiently, maintaining high customer satisfaction and service levels.
  • Ensured consistent service delivery in accordance with agreed Key Performance Indicators (KPIs), contributing to the overall financial health and operational excellence of the department.
  • Updated Standard Operating Procedures (SOPs) to reflect real-time process changes, exceptions, and compliance requirements for continuous improvement and audit readiness.
  • Actively participated in internal and external audits by providing necessary documentation and support to ensure a smooth audit process.
  • Played a key role in process improvement initiatives and system implementations aimed at enhancing billing accuracy, operational efficiency, and reporting capabilities.
  • Excelled in managing multiple priorities in a high-volume, fast-paced environment while supporting and leading team members when required.
  • Specialized in handling complex contract-to-billing processes with all applicable tax considerations, ensuring compliance with financial regulations and audit standards.

Assistant Manager (Grade 4)

Deloitte Support Services India
11.2022 - 03.2024
  • Order Processing: Oversee the end-to-end order processing cycle, ensuring orders are accurately entered, validated, and processed in a timely manner while adhering to company policies and procedures.
  • Inventory Management: Collaborate with inventory control teams to maintain optimal inventory levels, minimize stockouts, and ensure timely order fulfillment.
  • Credit Management: Manage credit and collections processes, including credit checks, customer credit limits, and collections activities to minimize bad debt exposure and improve cash flow.
  • Billing and Invoicing: Supervise billing and invoicing activities, ensuring accurate and timely generation of invoices, and resolution of billing discrepancies.
  • Customer Service: Work closely with customer service teams to address customer inquiries, resolve issues, and ensure a high level of customer satisfaction throughout the order fulfillment process.
  • Performance Monitoring: Develop and maintain key performance indicators (KPIs) to monitor order processing efficiency, order accuracy, on-time delivery, and cash collection metrics.
  • Process Improvement: Continuously evaluate existing order to cash processes and systems to identify areas for improvement, implement best practices, and drive operational efficiencies.
  • Cross-Functional Collaboration: Collaborate with sales, finance, supply chain, and other cross-functional teams to optimize end-to-end order to cash processes, resolve issues, and drive alignment across departments.
  • Compliance and Risk Management: Ensure compliance with regulatory requirements, internal controls, and company policies related to order processing, billing, and collections.
  • Reporting and Analysis: Generate regular reports and analysis on order to cash performance, trends, and issues, providing insights and recommendations for improvement to senior management.

Subject Matter Expert (Grade 6)

NTT Data Services
09.2019 - 10.2022
  • Part of the ‘Business Operations’ team – A newly formed team, acting as a support function group for sales/delivery/project managers on shore creating contract for new clients and project by statement of work and Master Service agreement (MSA).
  • To identify billing methods to ensure timely invoice generation (Time & Expense / FMB/ AMB/MBR/UNBB) in SAP.
  • Responsible for end-to-end OTC cycle - from the client’s contract and project setup to maintenance and renewals.
  • Making changes in the existing project. EX – extended/delimiting project, adding resources, removing resources, changes in project value, creating Ship To, Bill to and sold to etc. in SAP.
  • Being the first point of contact for the onshore project managers/sales and delivery team for any rectifications to be made on contract and project level.
  • Review and approve proforma invoices/final invoice data against projects.
  • Respond to all the queries regarding pricing terms & conditions and billing.
  • Reviewing and providing approval on the proforma invoice.
  • Providing End to End support to the Onshore Delivery Team as an Order Management Specialist.
  • Produce time compliance report to clear the billing and WIP of all the accounts that I use to handle.
  • Timely follow up from Client for the payment. Billing is done on the timely manner and is in sync with company’s revenue.
  • Dashboards: Publish dashboard including the health of account and creating Adhoc reports as required. Setting monthly/Weekly calls with Onshore partners, Project Managers, Client Managers to discuss invoicing status and health of the account.
  • Responsible for analyzing and maintaining the contract & Perm placement in the Navigator SAP.
  • Internal Audits, we have a check point of internal audit where I have prepared SOP with last month's data TOP Errors referring that before submitting request in the system for good quality work.
  • Point of contact for the new joiners.
  • Preparing Recon for unmatched hours of the resource entered in client portal e.g., Fieldglass and coordinating with Delivery team for correction.
  • Every month team is requested to pitch an idea for process improvement same is shared with Managers and the best idea gets implemented in the system.
  • Preparing RA Error Log. Coordinate with team to clear all the open items & submitting all quotes before RA batch run so that revenue can be recognized easily.
  • Maintaining attendance tracker, follow up with team for the open, sharing invoices.
  • Cancellation's sheet weekly maintain CL CBS issue log in the system and all issues are discussed on weekly calls, maintaining work tracker on daily basis with open, completed a pending items so that open or pending data can be tracked easily.
  • Currently leading the transition of US Bank services as a new account into NTT DATA services
  • Handling a team of 2 Repartees for the transition project
  • Making SOP’s and taking sign off from client and delivery teams.
  • Taking calls and understanding their invoicing process and preparing final invoice files which we can send to Client.
  • Cash Application and Order Management.
  • Billing and Invoicing.

Senior Executive

EXL Servies Pvt Ltd.
10.2017 - 08.2019
  • Applying cash on daily basis.
  • Application of Unidentified and unallocated payments.
  • Making follow up for payment backup to the end customer.
  • Working on Intercompany transfers.
  • Working on Disbursing payments to vendors.
  • Preparing Open item report on daily basis.
  • Maintaining the Attendance Tracker for the team
  • Rolling out Open Item Report at the day end.
  • Updating the DTP’s and SOP’s for the Process.
  • Client interaction through chat and Email.
  • Handling the Query of the team
  • Updating the Query tracker.
  • Maintaining the Weekly and Monthly Dashboard.
  • Supporting the team on IT issues and further escalating to the client.

Sr Process Associate

Genpact Pvt Ltd, Gurgaon
Gurgaon
02.2014 - 10.2017
  • Sales Order to Cash (SOTC)
  • Working with Order Management, Cash Application and taking care of NAM Countries, and 5 LATAM Countries.
  • Processing quotation/proforma invoice for advance payment customers.
  • Processing Orders in SAP completely and accurately including part numbers, Shipping and billing information and special instructions
  • Process special procurement (STO, Consignment etc.) order request.
  • Raising ISR (Internal Service request) for changes in customers database
  • Assessing the credit risk and viability of potential and existing clients and establishing their current credit limit
  • Review and unblock orders from system as per agreed guidelines
  • Create deliveries for orders with coordination of warehouse and complete the order by creating its billing document.
  • Create Credit Notes, return stock Credit Note, Rebate Credit Note, Debit Notes, Accrual & Reversals on a daily basis as per instructions received from business
  • Application and Allocation of daily cash received in different countries in different currency.
  • Preparing FCF & SOX Controls
  • (Client AstraZeneca Pvt Ltd.)

Education

MBA - Operation

Maharishi Dayanand University
Rohtak
01.2014

BCOM -

IGNOU
New Delhi
01.2011

CBSE, Grade XII -

Kendriya Vidyalaya
Tughlakabad, New Delhi

CBSE, Grade X -

Kendriya Vidyalaya
Tughlakabad, New Delhi

Skills

  • Client relationship management
  • Problem analysis and resolution
  • Oratory skills
  • Strategic planning
  • Process control design
  • Order to cash cycle
  • Cash application
  • Order management
  • Billing and invoicing
  • Credit control
  • Accounts receivable
  • Revenue recognition
  • Reporting and month-end closure
  • SAP expertise
  • PABS (mainframe) proficiency
  • Concur software knowledge
  • Excel proficiency
  • Synergy collaboration tools
  • Citrix usage
  • Outlook email management
  • Word document creation
  • PowerPoint presentations

Certification

  • Honored with 6 Bronze Awards, 1 Silver Award, and 2 Client Awards (cash based) for excellent performance at Genpact
  • Awarded the EIP (Employee Incentive Program) in June 2021 for taking extra initiative and demonstrating good performance
  • Lean Six Sigma certified and trained
  • Core committee member, organized various sports, events, and annual festivals
  • Performance award in Q3 2020 (NTT Data)

Languages

English, Hindi

References

Upon Request

Languages

Hindi
First Language
Hindi
Intermediate (B1)
B1
English
Intermediate (B1)
B1

PERSONAL DOSSIER

  • Date of Birth : 1989-11-02
  • Linguistic Proficiency : English and Hindi

Timeline

Assistant Manager (Grade 4B)

Genpact India Private Limited
05.2024 - Current

Assistant Manager (Grade 4)

Deloitte Support Services India
11.2022 - 03.2024

Subject Matter Expert (Grade 6)

NTT Data Services
09.2019 - 10.2022

Senior Executive

EXL Servies Pvt Ltd.
10.2017 - 08.2019

Sr Process Associate

Genpact Pvt Ltd, Gurgaon
02.2014 - 10.2017

MBA - Operation

Maharishi Dayanand University

BCOM -

IGNOU

CBSE, Grade XII -

Kendriya Vidyalaya

CBSE, Grade X -

Kendriya Vidyalaya

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Manoj Tiwari