MANOJ K M
CHENNAI
Summary
Service Engineer with experience at Amara Raja Advanced Cell Technologies in supporting lithium-ion battery systems for electric 2-wheelers and 3-wheelers. Skilled in battery diagnostics, BMS troubleshooting, and field failure analysis to ensure reliable EV performance.Experienced in customer support, safety compliance, and coordination with R&D and quality team
Overview
3
3
years of professional experience
4
4
Languages
Work History
Assistant Service Engineer – Lithium-Ion Batteries (2W & 3W EVs)
Amara Raja Advanced Cell Technologies Pvt. Ltd.
09.2025 - Current
- Provided field service support for 2-wheeler and 3-wheeler lithium-ion battery systems and chargers.
- Conducted on-site inspection, diagnosis, and rectification of faulty batteries and EV chargers.
- Handled battery capacities of 2 kWh, 3 kWh, 8 kWh, and 10.2 kWh used in electric mobility applications.
- Ensured Turnaround Time (TAT) within 48 hours for service complaints, maintaining high customer satisfaction.
- Performed fault analysis, troubleshooting, and root cause identification for battery and charging issues.
- Coordinated with internal technical and quality teams for warranty evaluation and corrective actions.
- Maintained service reports, fault records, and compliance documentation for each field visit.
- Supported installation, commissioning, and testing of lithium-ion battery packs and chargers at customer sites.
- Followed safety standards and SOPs while handling high-voltage lithium-ion systems.
Service Engineer
SICAGEN INDIA LIMITED
01.2025 - 08.2025
- Assisted customers with troubleshooting issues related to software and hardware in a timely manner.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Tested and inspected machinery or equipment to diagnose machine malfunctions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted in installing equipment and tested and maintained equipment.
- Tested, debugged and repaired defective components or systems onsite or in-house.
- Provided technical support for customers on site or remotely via phone or email.
Service Technician
Medha Servo Drives Private.ltd
05.2023 - 12.2024
- Successfully commissioned various systems and ensured all components met stringent quality standards.
- Conducted comprehensive quality checks on embedded systems and networking setups for efficient train operations and TCMS.
- Implemented and maintained critical networking setups, ensuring robust performance.
- Managed the train's networking infrastructure for real-time communication and data flow.
- Performed regular maintenance and troubleshooting, ensuring minimal downtime and optimal performance.
- Diagnosed and resolved technical issues related to networking setup of the Train and overall operations.
- Provided technical assistance to the operations team, ensuring effective management of train systems.
- Collaborated with cross-functional teams to enhance system performance and implement upgrades.
Education
Diploma - Electrical and Electronics Engineering
V.RAMAKRISHNA POLYTECHNIC COLLEGE
Chennai, India12.2023
ITI - ELECTRICIAN
SRI BALAJI ITI
Tirupati, AP12.2020
Skills
- Safety checks
- Team leadership
- Maintenance
- Troubleshooting
Personal Information
Date of Birth: 01/03/02
Timeline
Assistant Service Engineer – Lithium-Ion Batteries (2W & 3W EVs)
Amara Raja Advanced Cell Technologies Pvt. Ltd.
09.2025 - Current
Service Engineer
SICAGEN INDIA LIMITED
01.2025 - 08.2025
Service Technician
Medha Servo Drives Private.ltd
05.2023 - 12.2024
ITI - ELECTRICIAN
SRI BALAJI ITI
Diploma - Electrical and Electronics Engineering
V.RAMAKRISHNA POLYTECHNIC COLLEGE