- Watching Movies
- Bike Driving
- Carrom
- Table Tennis
- Volley Ball
Manojkumar Arumugam
Chennai
Summary
Accomplished Team Manager with extensive experience in team leadership and client relationship management, specialising in the healthcare and medical billing sectors. Proven track record of enhancing team performance through data-driven decision-making, effective training, and strategic planning. Recognised for driving company growth by implementing innovative strategies and optimising operational efficiency. Adept at managing multi-speciality accounts, conducting performance evaluations, and delivering insightful presentations to inform strategic decisions. Awarded Best Performer for outstanding contributions in 2012 and 2015. Career goals include leveraging expertise to further organisational objectives and improve service delivery.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Team Manager
Medusind
Chennai, India
01.2025 - 02.2026
- Enhanced team performance and client satisfaction through effective training delivery.
Strengthened client relationships with consistent communication and thorough evaluations.
Drove company growth by implementing innovative strategies. - Ambitious Team Manager with a track record of enhancing team capabilities and client satisfaction. Cultivates a high-performance culture through data-driven decision-making and impactful training. Dedicated to leveraging innovative approaches to achieve organisational objectives and improve service delivery.
- Conducted regular performance evaluations, providing constructive feedback and personalised development plans for team members.
- Established a supportive team culture, encouraging innovation and recognising individual and group achievements.
- Monitored staff performance and developed improvement plans.
- Managed resource allocation effectively, ensuring optimal staffing levels during peak times to maintain service standards.
Sr. Team Lead
Medusind
Chennai, India
08.2024 - 12.2025
- Results-driven Sr. Team Lead with expertise in allocating work files and supporting agents to achieve client and internal SLAs. Enhanced client satisfaction through effective training sessions and improved performance evaluation accuracy. Delivered insightful presentations that informed strategic decisions and optimised management of infertility accounts.
- Monitored team performance and reported on metrics.
- Conducted regular performance reviews, offering constructive feedback and personalised development plans for team members.
- Evaluated team performance and provided constructive feedback to improve daily goal achievement.
Group Leader
Centaur Billing Services Pvt Ltd
Chennai
01.2024 - 04.2024
- Achieved smooth daily operations through effective allocation of work files to agents.
- Enhanced client satisfaction by ensuring agents met service level agreements consistently.
- Elevated team capabilities through impactful training sessions focused on process improvement.
- Improved performance evaluation accuracy through comprehensive assessments.
- Strengthened client relationships by actively participating in calls for clarification.
- Delivered insightful weekly and monthly presentations that informed strategic decisions.
- Optimised management of infertility accounts, resulting in improved client outcomes.
- Streamlined operations by utilising Citrix NextGen effectively.
Sr. Team Leader
4D Global - Medical Billing Services Pvt Ltd
Chennai
12.2022 - 09.2023
- Oversaw allocation of daily work files to agents.
- Facilitated agents in achieving client and internal SLAs.
- Led daily and weekly training sessions to refine processes.
- Directed special projects to meet organisational goals.
- Executed account manual tests to ensure compliance.
- Participated in client calls to strengthen relationships.
- Developed and delivered weekly and monthly presentations to showcase progress.
- Generated and distributed daily, weekly, and monthly production and quality reports to clients, along with monthly invoices.
- Managed and updated the team's MIS data systematically.
- Supervised substance abuse and mental health specialty accounts.
- Leveraged Salesforce and Google Docs for operational efficiency.
- Results-driven Sr. Team Leader with expertise in allocating work files and supporting agents to achieve client and internal SLAs. Conducted effective training sessions, improving team performance and processes. Prepared comprehensive reports and presentations, delivering insights that enhance operational transparency.
Team Leader
Quintessence Business Solutions & Services
Chennai
05.2013 - 12.2022
- Daily work files allocated to agents.
- Helping agents to meet client & internal SLA.
- Conduct daily & weekly training's sessions to improve the process.
- Handling Multi-Speciality accounts.
- Conduct account manual test.
- Attending client calls.
- Preparing weekly & monthly presentations.
- Prepare and share daily, weekly, monthly production & quality reports to clients, Preparing monthly invoice.
- Maintaining MIS data of the team.
- Software Worked: INTERGY, eCW, EPIC, SMART EMR, SMART EBS, NEXTGEN, PRIME SUITE, HEALTH FUSION, CARE CLOUD
- Awards Received: Best performer for the year 2015.
Sr. Claims Examiner
Indus BPO Services Pvt Ltd
Chennai
01.2013 - 05.2013
- Specialist in Eligibility files generation, Encounter files and CMS response files uploads for all vendors and support. (EDI 834, EDI 837, and flat files)
- Monitoring member service queries through Helpdesk.
- Providing support to client for enrollment and software related quires through calls and emails.
- Attending client calls.
- Handling special projects related to Enrollment in TAT.
- Maintaining the membership for all the transactions. (Active members, Enrollment and Disenrollment)
- Working with CMS Transactions Reply Codes. (TRR) and management reports.
- Team handling.
- Good in working with SQL related to the projects.
Payor Relationship Executive
E4E Healthcare Business Services Pvt Ltd
Chennai
10.2008 - 12.2012
- Specialist in Eligibility files generation, Encounter files and CMS response files uploads for all vendors and support. (EDI 834, EDI 837 and flat files)
- Monitoring member service queries through Helpdesk.
- Providing support to client for enrollment and software related quires through calls and emails.
- Attending client calls.
- Handling special projects related to Enrollment in TAT.
- Maintaining the membership for all the transactions. (Active members, Enrollment and Disenrollment)
- Working with CMS Transactions Reply Codes. (TRR) and management reports.
- Team handling.
- I am good in working with SQL related to projects.
- Awards Received: Best performer for the year 2012.
Technical recruiter
Dreamzhut Inc.
Chennai
10.2006 - 10.2008
Education
SSLC -
Seventh Day Adventist School
PondicherryDiploma - Electronics and Communication
Sri Venkateshwara polytechnic College
VelloreBBA-Computer Application -
TNOU
ChennaiSkills
- Team management
- Client relationship management
- Performance monitoring
- Data-driven decision making
- Resource allocation
- Mentoring
- Leadership skills
- Staff motivation
- Operational support
Custom Section
Chennai
Hobbies and Interests
- Listening to Music
- Playing Cricket
- Watching Movies
Disclaimer
I hereby declare that the above-mentioned details are true to the best of my knowledge and belief.
Certification
- Honour Diploma in Hardware and Networking
Interests
Timeline
Team Manager
Medusind
01.2025 - 02.2026
Sr. Team Lead
Medusind
08.2024 - 12.2025
Group Leader
Centaur Billing Services Pvt Ltd
01.2024 - 04.2024
Sr. Team Leader
4D Global - Medical Billing Services Pvt Ltd
12.2022 - 09.2023
Team Leader
Quintessence Business Solutions & Services
05.2013 - 12.2022
Sr. Claims Examiner
Indus BPO Services Pvt Ltd
01.2013 - 05.2013
Payor Relationship Executive
E4E Healthcare Business Services Pvt Ltd
10.2008 - 12.2012
Technical recruiter
Dreamzhut Inc.
10.2006 - 10.2008
SSLC -
Seventh Day Adventist School
Diploma - Electronics and Communication
Sri Venkateshwara polytechnic College
BBA-Computer Application -
TNOU