Manoj Kumar N

I am a dynamic professional with over 11 years of experience in Application Support within the financial services sector. I have a strong background in supporting applications for Investment Banks, specializing in technologies such as Sybase, DB2, Java/J2EE, and C++. My focus is on delivering consistent performance and stability in production environments through effective bug fixes, enhancements and streamlining the Support process for optimal outcome. I thrive in collaborative settings, working with cross-functional teams to optimize processes and achieve business objectives

Optimizing L2 Support and Collaboration

• Standardize and streamline L2 support procedures to enhance team efficiency and performance.
• Collaborate strategically with diverse stakeholders, including Sales, Trading, Operations, and various technology teams, to optimize support processes and collectively define solutions for emerging trends.
  

Incident Management and Prevention

• Lead the resolution of production incidents and outages impacting trade processing by coordinating technical bridges and engaging relevant stakeholders to ensure rapid business recovery.
• Author comprehensive post-mortem reports, outlining necessary follow-up actions and permanent fixes to prevent recurrence, and collaborate with stakeholders on their implementation.
  

Proactive Exception Management and Automation

• Ensure timely annotation of daily exceptions, adhering strictly to internal Service Level Agreements (SLAs).
• Proactively identify and address repetitive, manually intensive exception patterns, driving initiatives for automation or root cause resolution.
• Analyze weekly and monthly alert trends to pinpoint outliers that can be automated or require a permanent fix to minimize manual intervention.
• Champion a culture of automation within the support team by fostering expertise in available automation tools and technologies.
  

Ensuring Operational Resiliency

• Guarantee the timely completion of daily End-of-Day (EOD) processes and batches within defined SLAs.
• Proactively analyze and implement measures to mitigate the impact of market volatilities on SLA adherence.
• Monitor critical Online Transaction Processing (OLTP) applications to prevent resource exhaustion and implement proactive capacity management.
• Strategically manage database health, including planning for database index/table reorganizations and MongoDB rehydration.
  Maintain the health and optimal performance of ElasticSearch data centers by ensuring adequate resource allocation and purging stale indices.
• Analyze daily and weekly Kafka backlog trends and scale application processes as needed to prevent processing delays.
  
  Leadership Responsibilities
• Talent Acquisition and Onboarding: Lead the end-to-end recruitment and hiring process, ensuring the acquisition of top-tier talent that aligns with organizational goals.
• Team Leadership and Development: Provide strong leadership, fostering a collaborative and high-performing team environment. This includes setting clear expectations, delegating effectively, and empowering team members.
• Coaching and Mentoring: Act as a dedicated coach and mentor, guiding team members in their professional growth and skill development.
• Process Optimization and Improvement: Drive continuous improvement initiatives, analyzing existing workflows and implementing enhanced processes to increase efficiency, quality, and effectiveness.
• Operations Management: Oversee daily operations, ensuring seamless execution, resource optimization, and adherence to operational standards and best practices.
• Performance Metrics and Strategic Alignment: Define, track, and analyze key Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) to monitor team and operational performance, ensuring alignment with broader strategic objectives.
• Incident Management Leadership: Take charge of incident management, leading critical responses to ensure rapid resolution, minimize impact, and implement preventative measures.

• Date of Birth: 09/17/91
• Nationality: Indian
• Marital Status: Married