MANOJ KUMAR SINGH

• Examined metrics and prepared IT project progress reports.
• Provided technical support to end-users on a variety of issues.
• Assessed data processing proposals and requirements to determine project feasibility.
• Provided company users with tech support for IT problems and account maintenance.
• Controlled operational IT budget and expenditures within department parameters.
• Worked closely with vendors to negotiate contracts and select appropriate products or services.
• Identified opportunities for cost savings through improved efficiency in IT processes.
• Performed regular system audits to identify potential risks or vulnerabilities.
• Resolved conflicts between different stakeholders regarding IT projects.
• Monitored system performance and identified areas of improvement.

• Antivirus and spam blocking.
• Antivirus Panel administration.
• DLP panel administration.
• Creation security policy through DLP.
• System and Network equipment monitoring.
• User management in AD and Office 365.
• VoIP Soft-Phone user management.
• Firewall with DHCP management.
• Cisco L2 switch management.

• Troubleshooting & diagnosing problems occurs with Laptop & Desktop systems.
• Resolve all software problems & Manage operating systems like Win 7,8,10.
• Manage systems through remote desktop like Anydesk, Ammyy Admin and Static IP.
• Authentication, User profile, data sharing for group & domain user etc.
• Installation hardware & Resolve hardware problems in PC & Laptops.
• Installation of printers.
• Manage Video Conferencing.

· Provided support and managed 3 client sites of Aforeserve.com Ltd.

1. Provide client-side support in BRAEC Ambedkar Nagar

• Worked with Cisco Aps, Switches, Routers, Cyberom Firewalls, DHCP and DNS servers.

2. Provide client-side support in MDI Gurugram

• Worked with Cisco Router and switches, Aruba Aps, Cyberom firewalls and DHCP and DNS servers.

3. Provide client-side support in MCI Dwarka.

• Worked with DNS and DHCP servers.
• Managed storage servers
• Created, Configured and Managed Virtual Machines Using VM ware.
• Troubleshooting & diagnosing problems occurs with Laptop & Desktop systems.
• Resolve all software problems & Manage operating systems like Win 7,8,10.
• Manage systems through remote desktop like Anydesk, Ammyy Admin and Static IP.
• Authentication, User profile, data sharing for group & domain user etc.
• Installation of windows & Resolve problems on Win XP, 7.
• Installation hardware & Resolve hardware problems in PC & Laptops.
• Installation of printers.

· Acted as a site engineer and client’s site at Hitachi System Micro Clinic Pvt. Ltd.

· Provided L2/L3 network support to almost 500 users.

· Supported for different Cisco, Avaya and Juniper products.

· Managed LAN/ WAN related issues.

· Managed and coordinated with Different ISP of Hitachi System Micro Clinic Pvt. Ltd.

· Provided proactive and SLA based support/query.

· Provided client-side support in BIET, Jhansi.

· Familiar and hands-on knowledge in Cisco products like 2900, 3600, 3800, catalyst 2960-CX, ISR 4451-X, ASR 1001-X.

· Familiar with Nortel L2/L2 internet routing switches.

· HP Switches HP 2920-24G, HP 2920-24G-PoE+, HP 2920-48G

· Supported Juniper SRX300 firewalls.

· Supported and configured Cyberom 35iNG Firewall.

· Troubleshooting & diagnosing problems occurs with Laptop & Desktop systems.

· Resolve all software problems & Manage operating systems like Win XP ,7,8,10.