MANORANJAN DALAL
Pune,MH
Summary
Detailed Process Manager with over a couple of years of experience in AML-KYC, selfsourcing, management, process improvement, and efficiency within eClerx Service Limited. Innovated new processes and positive impacted profit margins, efficiency, and quality. Additionally, a focused Translator with a highly developed understanding of Mandarin/Chinese language and culture. Skilled in quickly and accurately translating written documents and audio recordings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
PROCESS MANAGER - KYC (FINANCE MARKET)
eClerx Services Ltd.
Pune, MH
10.2023 - Current
- Reduced production costs through optimization of resources and elimination of waste.
- Enhanced operational performance by conducting regular audits and making necessary adjustments to processes.
- Increased overall productivity by providing training and support for team members in best practices and techniques.
- Streamlined KYC processes by implementing efficient case management strategies, leading to improved turnaround times.
- Developed comprehensive training materials for new team members, fostering consistency in case handling procedures.
- Served as primary point of contact (POC) & Subject Matter Experts (SME) for escalations related to Self-Sourcing issues & Queries, resolving concerns promptly and professionally.
ASSOCIATE PROCESS MANAGER - KYC (FINANCE MARKET)
eClerx Services Ltd.
Pune, MH
02.2021 - 09.2023
- Performing KYC recertification of clients like Financial Institutions, Corporate, Trusts, Govt Bodies etc.
- Lead team size of around 10-15 people, training, resource allocation, delivery management, mentoring.
- Managing KYC/AML refresh due diligence for High, Medium & Low-Risk customers periodically.
- Performing Audit checks of cases submitted by Analysts.
- Streamlined processes by identifying inefficiencies and implementing solutions to optimize workflow.
OVERSEAS PROJECT ASSISTANT, LOCALIZATION & TRANSLATOR
Boke Technology Co., Ltd
Shanghai
07.2019 - 09.2020
- Translation (Translation languages: Chinese/Mandarin, English, Hindi & Bengali).
- Handle some problems encountered by users when using product (Game).
- Test localization bugs, execute solutions or reassign, maintain bug database and reports; Overseas Promotions & Operations for the game; Handle the game operation and customer service website.
- Design and plan some game Activities & Events; Research other similar items & projects; Follow up on all aspects of the version such as version testing, version deployment, version release, etc.
FREELANCE DOCUMENTS, AUDIO & VIDEO TRANSLATORS
Chinese-Indian Companies (Freelance)
09.2018 - 02.2021
- Translating Audios from Hindi/Bengali/English to Chinese/Mandarin.
- Translating documents from Hindi/Bengali/English to Chinese/Mandarin vice versa.
- Translating Gaming, Apps, Financial, Machinery, Story, and Journals etc.
- Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
FREELANCE TOUR GUIDE & INTERPRETER
FanDao Lianmeng (翻导联盟)
01.2014 - 02.2019
- Freelance Tour Guide for Individuals or Groups.
- Managed group dynamics effectively, ensuring a safe and enjoyable atmosphere for all visitors.
- Improved overall client satisfaction by promptly addressing any concerns or issues that arose during tours.
FREELANCE CHINESE INTERPRETER (PART TIME)
Greka Drilling Limited
Durgapur
12.2014 - 01.2015
- Chinese/Mandarin Interpreter, Client Meetings & Communication.
- Helped the Indian Engineers & Co-workers to communicate with the Chinese Engineers & Trainer.
Education
One-Semester Non-Degree Course - Chinese Language And Literature
Zhengzhou University
01.2019
Master of Arts - Chinese Language, History And Literature
Visva Bharati University
07.2018
One Year Non-Degree Course - Chinese Language And Literature
Yunnan Normal University
07.2016
Bachelor of Arts - Chinese Language, History And Literature
Visva Bharati University
07.2015
Skills
- Microsoft Office
- Excel proficiency
- Know Your Customer
- AML Compliance
- Document Review
- Written Translation
- Fluent Mandarin
- Language Localization
Certification
- Chinese Proficiency Test (HSK Level-6)
- HSKK (HSK Speaking-Advanced Level)
- Technology Training - Roboworx from eClerx
- Training Program for Teachers of Chinese as a Foreign Language
- Summer Study Camp at Yunnan University, Kunming, China on 2014
Accomplishments
- Confucius Institute Scholarship (CIS) for One-Semester Study in China (2018-2019)
- Prize of Outstanding on 17th Chinese Bridge-Chinese Proficiency Competition for Foreign College Students (第七届汉语桥世界学中赛) (2018-07-01)
- First Place on 17th Chinese Bridge Competition-Indian Region (汉语桥印度区赛) (2018-04-01)
- Chinese Government Scholarship through MHRD, INDIA (2015-09-01 to 2016-07-01)
- Participated in 5th All India conference in China Studies, Visva-Bharati University
Languages
Chinese (Mandarin)
Bengali
English
Hindi
Personal Information
- Hobbies: Gaming, Photography, Travel, Currency Collection
- Date of Birth: 04-Jul-1992
Personal Qualifications
- Six months' Basic Computer Course from BRAINWARE with Windows, MS-Office, Adobe Photoshop, Macromedia Flash, Sound Forge & Internet.
- Familiar with Software & Hardware.
- Completed SQL Basic & Advanced training course in eClerx.
- Basic & Advance MS Excel
Web Profiles
- Https://www.linkedin.com/in/manoranjan-dalal
- Https://www.instagram.com/manoranjan_dl/
Timeline
PROCESS MANAGER - KYC (FINANCE MARKET)
eClerx Services Ltd.
10.2023 - Current
ASSOCIATE PROCESS MANAGER - KYC (FINANCE MARKET)
eClerx Services Ltd.
02.2021 - 09.2023
OVERSEAS PROJECT ASSISTANT, LOCALIZATION & TRANSLATOR
Boke Technology Co., Ltd
07.2019 - 09.2020
FREELANCE DOCUMENTS, AUDIO & VIDEO TRANSLATORS
Chinese-Indian Companies (Freelance)
09.2018 - 02.2021
FREELANCE CHINESE INTERPRETER (PART TIME)
Greka Drilling Limited
12.2014 - 01.2015
FREELANCE TOUR GUIDE & INTERPRETER
FanDao Lianmeng (翻导联盟)
01.2014 - 02.2019
One-Semester Non-Degree Course - Chinese Language And Literature
Zhengzhou University
Master of Arts - Chinese Language, History And Literature
Visva Bharati University
One Year Non-Degree Course - Chinese Language And Literature
Yunnan Normal University
Bachelor of Arts - Chinese Language, History And Literature
Visva Bharati University
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