Detailed Process Manager with over a couple of years of experience in AML-KYC, selfsourcing, management, process improvement, and efficiency within eClerx Service Limited. Innovated new processes and positive impacted profit margins, efficiency, and quality. Additionally, a focused Translator with a highly developed understanding of Mandarin/Chinese language and culture. Skilled in quickly and accurately translating written documents and audio recordings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
PROCESS MANAGER - KYC (FINANCE MARKET)
eClerx Services Ltd.
Pune, MH
10.2023 - Current
Reduced production costs through optimization of resources and elimination of waste.
Enhanced operational performance by conducting regular audits and making necessary adjustments to processes.
Increased overall productivity by providing training and support for team members in best practices and techniques.
Streamlined KYC processes by implementing efficient case management strategies, leading to improved turnaround times.
Developed comprehensive training materials for new team members, fostering consistency in case handling procedures.
Served as primary point of contact (POC) & Subject Matter Experts (SME) for escalations related to Self-Sourcing issues & Queries, resolving concerns promptly and professionally.
ASSOCIATE PROCESS MANAGER - KYC (FINANCE MARKET)
eClerx Services Ltd.
Pune, MH
02.2021 - 09.2023
Performing KYC recertification of clients like Financial Institutions, Corporate, Trusts, Govt Bodies etc.
Lead team size of around 10-15 people, training, resource allocation, delivery management, mentoring.
Managing KYC/AML refresh due diligence for High, Medium & Low-Risk customers periodically.
Performing Audit checks of cases submitted by Analysts.
Streamlined processes by identifying inefficiencies and implementing solutions to optimize workflow.
Translation (Translation languages: Chinese/Mandarin, English, Hindi & Bengali).
Handle some problems encountered by users when using product (Game).
Test localization bugs, execute solutions or reassign, maintain bug database and reports; Overseas Promotions & Operations for the game; Handle the game operation and customer service website.
Design and plan some game Activities & Events; Research other similar items & projects; Follow up on all aspects of the version such as version testing, version deployment, version release, etc.
FREELANCE DOCUMENTS, AUDIO & VIDEO TRANSLATORS
Chinese-Indian Companies (Freelance)
09.2018 - 02.2021
Translating Audios from Hindi/Bengali/English to Chinese/Mandarin.
Translating documents from Hindi/Bengali/English to Chinese/Mandarin vice versa.
Translating Gaming, Apps, Financial, Machinery, Story, and Journals etc.
Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
FREELANCE TOUR GUIDE & INTERPRETER
FanDao Lianmeng (翻导联盟)
01.2014 - 02.2019
Freelance Tour Guide for Individuals or Groups.
Managed group dynamics effectively, ensuring a safe and enjoyable atmosphere for all visitors.
Improved overall client satisfaction by promptly addressing any concerns or issues that arose during tours.
<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.