Manpreet Kaur

New Delhi

Summary

With a proven track record at Tech Mahindra and Concentrix, I excel in delivering unparalleled customer service and insightful data analysis. Leveraging skills in MS Excel and effective communication, I've consistently enhanced client satisfaction and streamlined operations, embodying critical thinking and problem-solving prowess to address and resolve customer inquiries efficiently.

Overview

year of professional experience

Certification

Work History

Sr. Representative, Operations

concentrix

Gurgaon

05.2024 - 02.2025

Work for CITI Bank provided exceptional support to clients, addressing inquiries, resolving issues, and ensuring satisfaction.

Customer Support Associate – Nykaa Process

Tech Mahindra, Noida (April 2023-Feb2024)

Assisted customers with detailed information on Nykaa skincare products, providing tailored recommendations based on individual skin types and concerns.
Delivered exceptional customer service through multiple communication channels (calls, chats, and emails), ensuring high customer satisfaction.

Education

MBA - MBa in Marketing Management

Du Sol

Online

07-2024

BBA - Sales And Markeitng

Chandigarh University

Chandigarh

05-2023

Skills

MS Excel
Customer-facing presentation skills
Data analysis (SPSS, JAVA)
Basic knowledge of HTML

Communication and presentation
Problem solving
Critical thinking, organizing skills

Certification

Business Ethics for Sales Professionals
Business Ethics
Social and professional Ethics
Strategies to Improve Self- Awareness
Accounting Ethics
Being an Effective Team Leader
Communication Foundation
Social Media for Working Professionals
Entrepreneurship

Languages

Hindi

First Language

English

Proficient (C2)

Timeline