DHIVAGAR THURUMANI
Sr. Representative, Operations
BANGALORE
Summary
Dedicated employee and endless learner who looking for an Opportunity, which will be a Lifechanger and set a goal post and achieves it along with the employer.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Sr. Representative, Operations
Concentrix Services India Pvt Ltd
BANGALORE
2020.02 - Current
- Ensure to handle the issues within in SLA and resolve the issue within Turn Around Time.
- Identified issues, analyzed information, and provided solutions to problems.
- Picked up additional tasks to aid team success.
- Collaborated with team members to achieve target results.
- Trained and mentored employees to maximize team performance.
Engineer - Customer Services
Inspirisys Solutions Ltd
Pondicherry
2016.07 - 2019.01
- Assisted customers with software package installations, enabling high-performing IT systems.
- Provided technical support, including identifying problem incidents with their subsequent resolutions.
- Assessed user installations, inspecting safety and function and suggesting adaptations as required.
- Installed new hardware and software to meet system specifications and user needs.
Education
Bachelor of Engineering - Engineering, Electronics and Communication Engineering
Erode Sengunthar Engineering College
Erode, TN, IN 2011.08 - 2015.04
Higher Secondary Certificate -
SKV Higher Secondary School
Cuddalore, TN, IN 2010.06 - 2011.04
Secondary School Leaving Certificate -
SKV Higher Secondary School
2008.06 - 2009.04
Skills
Call center experience and Time management
Timeline
Sr. Representative, Operations
Concentrix Services India Pvt Ltd
2020.02 - Current
Engineer - Customer Services
Inspirisys Solutions Ltd
2016.07 - 2019.01
Bachelor of Engineering - Engineering, Electronics and Communication Engineering
Erode Sengunthar Engineering College
2011.08 - 2015.04
Higher Secondary Certificate -
SKV Higher Secondary School
2010.06 - 2011.04
Secondary School Leaving Certificate -
SKV Higher Secondary School
2008.06 - 2009.04
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