Dedicated employee and endless learner who looking for an Opportunity, which will be a Lifechanger and set a goal post and achieves it along with the employer.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Sr. Representative, Operations
Concentrix Services India Pvt Ltd
BANGALORE
02.2020 - Current
Ensure to handle the issues within in SLA and resolve the issue within Turn Around Time.
Identified issues, analyzed information, and provided solutions to problems.
Picked up additional tasks to aid team success.
Collaborated with team members to achieve target results.
Trained and mentored employees to maximize team performance.
Engineer - Customer Services
Inspirisys Solutions Ltd
Pondicherry
07.2016 - 01.2019
Assisted customers with software package installations, enabling high-performing IT systems.
Provided technical support, including identifying problem incidents with their subsequent resolutions.
Assessed user installations, inspecting safety and function and suggesting adaptations as required.
Installed new hardware and software to meet system specifications and user needs.
Education
Bachelor of Engineering - Engineering, Electronics and Communication Engineering
Erode Sengunthar Engineering College
Erode, TN, IN
08.2011 - 04.2015
Higher Secondary Certificate -
SKV Higher Secondary School
Cuddalore, TN, IN
06.2010 - 04.2011
Secondary School Leaving Certificate -
SKV Higher Secondary School
06.2008 - 04.2009
Skills
Call center experience and Time management
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Timeline
Sr. Representative, Operations
Concentrix Services India Pvt Ltd
02.2020 - Current
Engineer - Customer Services
Inspirisys Solutions Ltd
07.2016 - 01.2019
Bachelor of Engineering - Engineering, Electronics and Communication Engineering
Erode Sengunthar Engineering College
08.2011 - 04.2015
Higher Secondary Certificate -
SKV Higher Secondary School
06.2010 - 04.2011
Secondary School Leaving Certificate -
SKV Higher Secondary School
06.2008 - 04.2009
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