DHIVAGAR THURUMANI
Sr. Representative, Operations
BANGALORE
Summary
Dedicated employee and endless learner who looking for an Opportunity, which will be a Lifechanger and set a goal post and achieves it along with the employer.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Sr. Representative, Operations
Concentrix Services India Pvt Ltd
BANGALORE
02.2020 - Current
- Ensure to handle the issues within in SLA and resolve the issue within Turn Around Time.
- Identified issues, analyzed information, and provided solutions to problems.
- Picked up additional tasks to aid team success.
- Collaborated with team members to achieve target results.
- Trained and mentored employees to maximize team performance.
Engineer - Customer Services
Inspirisys Solutions Ltd
Pondicherry
07.2016 - 01.2019
- Assisted customers with software package installations, enabling high-performing IT systems.
- Provided technical support, including identifying problem incidents with their subsequent resolutions.
- Assessed user installations, inspecting safety and function and suggesting adaptations as required.
- Installed new hardware and software to meet system specifications and user needs.
Education
Bachelor of Engineering - Engineering, Electronics and Communication Engineering
Erode Sengunthar Engineering College
Erode, TN, IN 08.2011 - 04.2015
Higher Secondary Certificate -
SKV Higher Secondary School
Cuddalore, TN, IN 06.2010 - 04.2011
Secondary School Leaving Certificate -
SKV Higher Secondary School
06.2008 - 04.2009
Skills
Call center experience and Time management
Problem-solving and Customer-focused
PC and MS Office applications support
Assembling, hardware upgradation, and troubleshooting
OS installation: - Windows & Linux
Hardware and Software Diagnosis
Timeline
Sr. Representative, Operations
Concentrix Services India Pvt Ltd
02.2020 - Current
Engineer - Customer Services
Inspirisys Solutions Ltd
07.2016 - 01.2019
Bachelor of Engineering - Engineering, Electronics and Communication Engineering
Erode Sengunthar Engineering College
08.2011 - 04.2015
Higher Secondary Certificate -
SKV Higher Secondary School
06.2010 - 04.2011
Secondary School Leaving Certificate -
SKV Higher Secondary School
06.2008 - 04.2009