Bangman M Konyak
Senior Customer Service Representative Operations
New Delhi
Summary
Dynamic professional with a robust background in customer interactions and service solutions, dedicated to delivering exceptional customer experiences. Expertise in conflict resolution, communication, and problem-solving fosters strong relationships that enhance customer satisfaction and loyalty. A collaborative team player, adaptable to evolving needs, consistently prioritizes achieving results through efficient and empathetic service. Proven ability to drive success in fast-paced environments while maintaining a customer-centric approach.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Sr. Representative, Operations
Concentrix
02.2025 - Current
- Provided technical support and customer service, resolving issues by troubleshooting, configured and provisioned internet modems, cable and phone services across various operating systems, ensuring optimal performance.
- Performed upgrades and disconnects as per customer requests and ensured high quality signal levels and picture quality across all installations.
- Upselling sales
- Provide excellent customer service by being courteous, professional, and knowledgeable
Customer Service Representative
Wipro
11.2023 - 02.2025
- Enhanced customer satisfaction by quickly addressing concerns and providing accurate, clear information.
- Provided navigational support and effectively resolve customer inquiries via phone, live web chat, and email support.
- Developed rapport with customers through active listening, leading to higher retention rates and positive feedback.
- Ensured customer satisfaction through timely resolution of issues and fostering a positive service experience.
Education
Bachelor of Arts (BA) Graduates -
SD Jain Girls College
Dimapur01.2019
Skills
- Effective Communication
- Call Center Experience
- Problem-Solving & Conflict Resolution
- Customer service expertise
- Experience in International Inbound and outbound voice Process
DECLARATION
I hereby declare that all the information mentioned above are true and correct. Place : New Delhi Bangman Konyak
Timeline
Sr. Representative, Operations
Concentrix
02.2025 - Current
Customer Service Representative
Wipro
11.2023 - 02.2025
Bachelor of Arts (BA) Graduates -
SD Jain Girls College