CRM
Mansi Chandrakant Khamkar
Service Manager | Backend Operations
Dombivli
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Banking industry. Solid team player with proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
2015
2015
years of post-secondary education
2
2
Certifications
Work History
NRI Aquisition Relationship Manager
IndusInd Bank Ltd.
05.2024 - Current
- Working as Acquisition Relationship Manager for NRI customer in Branch banking in Multiple branches.
- Build portfolio of NRI customers.
- Maintain complete customer profile from Acquiring to managing with all cross selling product.
- Maintain relationship with the existing customer through mailers.
- Deepen the existing relationship by cross selling banks product such as Assets, Insurance, Deposits, Loans.
- Handling service issues of existing customers & provide them apporitate resolution.
- Handling escalations & working as service manager of existing customers.
- Maintain daily MIS.
Deputy Manager
AXIS BANK LTD
09.2022 - 05.2024
- Working as Relationship Manager for NRI customer In Virtual center.
- Provide financial solutions to the NRI customer while maintaining high service standards.
- Maintain complete customer profile including risk profile demographics and assets in the bank
- Handling more than 1200 portfolios of NRI customers
- Maintain relationship with the existing customer through mailers phone calls and sharing the insights on the fluctuation of interest rates, exchange rates and offer various products
- Deepen the existing relationship by working as a Service manager and provide them end to end services.
- cross selling banks product such as Insurance, Deposits, Remittances, Assets.
- Achieve target as a sign by the organization on monthly basis and maintain quality of services.
- Record and track all the engagement activities through CRM system on daily basis.
- Maintain MIS of achievements on Daily and weekly basis.
Associate
Hinduja Global Solution LTD
01.2022 - 09.2022
- Worked on the payroll of HGS ltd in IDFC first bank.
- Worked as Service manager and Handling escalation of customer.
- Inbound profile in Assets department as a customer service executive.
- Assisted customers by answering questions and responding to inquiries.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Outbound calls for cross selling Personal Loans, Credit Cards to Achieve target.
- Taking more than 100 Inbound calls a day.
- Distributing data for out calling to all Team member and generate report of Productivity on daily basis.
- Maintain MIS on daily basis of Team members.
Pre sales executive
HomeBazaar Services Private LTD
09.2021 - 01.2022
- Homebazaar is a channel partner in real estate.
- Generate leads and help them to understand the features of the properties.
- Arranged site visits for them.
- After site visit take follow up and closing the same.
- Also Site visits for new project launch every month.
- Handling Western locations in Mumbai.
- Contact 80-90 customer per day.
Junior officer
Hdfc bank
12.2017 - 09.2021
- Worked On Payroll of HDB financial ltd
- Worked as Junior Officer in Operations sector In Retail - DP department.
- Outbound calls to existing customers of HDFC bank, regarding Kits of Demat ac and dispatching same.
- Achieving of 180 calls each day.
- Handling mails and send calling data to team for further process.
- Maintaining MIS data on daily basis for productivity.
- Dispatching welcome kits of DEMAT a/c by taking verifications from customer.
- Helps customer to correct their Email ID's by taking their Verification
- working as a service manger in order to resolve their concern.
- Handling escalations.
Education
H.S.C - COMMERCE
R.A.D.A.V. COLLEGE
SSC - undefined
SWAMI VIVEKANAND SCHOOL
BCOM - Banking And Insurance
R.A.D.A.V. COLLEGE
04.2017 - 12.2017
Skills
- Leadership
- Quick Learner
- Verbal and written communication
- Problem-solving skills
- Performance improvement
- Service Expertise
- Escalations resolution
- Multi tasking
Certification
IRDA - insurance, regulatory and development authority of India
Software
SFDC
OUTLOOK
FINNACLE
POWER BI
ADVANCE EXCEL ( Hlookup, Vlookup, Pivot)
Tally
Language - HTML
Timeline
NRI Aquisition Relationship Manager
IndusInd Bank Ltd.
05.2024 - Current
Deputy Manager
AXIS BANK LTD
09.2022 - 05.2024
Associate
Hinduja Global Solution LTD
01.2022 - 09.2022
Pre sales executive
HomeBazaar Services Private LTD
09.2021 - 01.2022
Junior officer
Hdfc bank
12.2017 - 09.2021
BCOM - Banking And Insurance
R.A.D.A.V. COLLEGE
04.2017 - 12.2017
SSC - undefined
SWAMI VIVEKANAND SCHOOL
H.S.C - COMMERCE
R.A.D.A.V. COLLEGE
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