Mansi Jalgaonkar
Airoli, Navi Mumbai
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Stainless Steel industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Proficient in numerous computer applications & software's.
Overview
16
16
years of professional experience
Work History
Sr. Marketing Executive
Raajratna Metal Industries Limited
09.2016 - Current
- Identifying & developing customers for Stainless Steel Wires/Profiles/Reinforcement/Bright Bars/Spring Wires/Welding Wires for various applications
- Review inquiries, arrange to send offers based on feasibility, orders booking and review conformity with respect to offer
- Approving work orders, send timely status of orders to customers, follow up with customers for orders, after sales support for customers, maintaining warehouse stock and coordinating with team
- Identifying product applications & advise to customers for grade with technical specifications
- Also have additional experience of office administration & HR for recruiting Junior level staff
- Have ability to work under pressure & achieve goals
- Working as a Team Leader & motivation team to achieve goals
- Cultivating and maintaining strong, long-lasting customer relationships through exceptional communication and service
- Maintaining sales activity records and reports, regularly updating sales management on progress and achievements
- Providing accurate and competitive price quotations to customers, negotiating as needed to secure orders
- Visit Maintaining sales activity records and reports, regularly updating sales management on progress and achievements
- Achieving sales target and exceeding monthly and quarterly sales targets
- Achievement: Achieved yearly targets for consecutive since last 3 years.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Coordinated staffing for various marketing events and industry conferences.
- Worked with communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
Export Executive
Venus Wire Industries Pvt Ltd
04.2012 - 11.2015
- Identifying potential customers in International market
- Review inquiries, arrange to send offers based on feasibility, booking orders and review conformity with respect to offer
- Issue work orders, send timely status of orders to customers, follow up with overseas agents for orders, after sales support for customers, maintaining overseas warehouse stock
- Arrangement of logistics in co-ordination with logistic department
- Co-ordination with Accounts, Shipping department for post order execution activities
- Follow-up with customer for timely payments
- Co-coordinating with internal customers like Production, QA & QC, Shipping, Dispatch and Accounts to ensure maximum customer satisfaction.
Customer Support Executive
Reliance HR services Private Ltd.
07.2008 - 06.2010
- Handling walk-in Customers & giving quick Resolution for their Complaints
- Worked with departments of Telemarketing Verification, Sales & Promotion, Campaigning for MyMusic & BBC, Administration & Co-ordination with staff
- Achievement: Best Performer in Sales 7 CSAT (Customer Satisfaction)
- Listened to customers' questions and concerns to provide answers or responses.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
B.A in Economics -
SNDT, Ghatkopar
SNDT UNIVERSITY, MaharashtraH.S.C -
SNDT, Ghatkopar
SNDT, MaharashtraS.S.C -
Sandesh Vidyalay, Vikhroli
Skills
- Innovative ideas
- Positive Attitude
- Effective Inter-personal skills
- Good in building & maintaining relationships
- Problem solving ability
- Strong counseling & convincing techniques
- Punctuality & Dedication
Timeline
Sr. Marketing Executive
Raajratna Metal Industries Limited
09.2016 - Current
Export Executive
Venus Wire Industries Pvt Ltd
04.2012 - 11.2015
Customer Support Executive
Reliance HR services Private Ltd.
07.2008 - 06.2010
B.A in Economics -
SNDT, Ghatkopar
H.S.C -
SNDT, Ghatkopar
S.S.C -
Sandesh Vidyalay, Vikhroli
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