Mansi Kapoor
Project Implementation Coordinator Expert, PRINCE2® Agile Practitioner
Faridabad
Summary
Organized and skilled professional offering 16+ years of experience in different segment of business & LOB's having expertise in Project Management, Operations & Customer Service. Committed to working closely with customers to manage expectations and build partnerships. Determined, reliable and dedicated to team success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Project Implementation Coordinator Expert - Alstom
BT Global Business Services
04.2021 - Current
- Managing end to end Project Deliveries in Global Environment, Business Transformation Projects by aligning BT Business strategic road map.
- Managing Inlife Deliveries, Status reporting and Governance, Change presentation in Change Control Board.
- Identify and mitigate Project risks and issues. Avoiding any business disruption due to incidents.
- Coordinated presentations for customers and project members to detail project scope, progress and results.
- Kept projects on schedule by managing deadlines
Project Coordinator – CLAN (Global)
BT Global Business Services
10.2017 - 04.2021
- BT LAN Connect Global (LCG)/Converged LAN provides Managed LAN and Managed Premises based Unified communications Service using the comprehensive Cisco LAN & Unified Communication.
- In this profile, I owe the P-ref, initiating and coordinating with teams, customer and finally oversee the delivery part.
Billing Analyst - BT CDSS
British Telecom E-serve Pvt Ltd
01.2013 - 10.2017
- HCL And TechM
Worked as a Billing Analyst handling project of HCL & TechM contract, handling end to end billing activities including CIM and accruals for HCL and TechM contract.
Performing revenue-cost relationship of the inventory at each particular site and report site wise profit margins.
Worked on transitioning of “AstraZeneca” contract. - Support the Contract Manager and Business Managers by providing back office services in the
following 8 service towers:
· Billing Support
· Commercial Inventory Management
· Resource Reconciliation
· Service Request Management
· Third Party Contract Administration
· MI Reporting
· Query Management
· Ad-hoc Tasks
Ensuring request gets completed within given SLA’s with RFT.
Financial Sanction Officer
Barclays Shared Services Pvt Ltd
12.2007 - 01.2013
- Monitoring the functioning of Processes handled in compliance with predefined standards, identifying improvement areas and implementing adequate measures to maximise client and participant satisfaction levels.
- Monitoring the queue workflow on hourly basis to ensure queue volume is at level for Noida and Chennai locations.
- Responsible for day-to-day operations, leading the business towards profitability, as per guidelines and procedures of the organization and the client, mainly looking after all the operations related to Client Service. Ensuring that risk is also protected.
- Ensuring all the queue workflow is cleared with agreed SLA with the On-shore.
Education
B.com (P) -
Delhi University
Delhi, India 04.2001 -
High School Diploma -
Deogiri College, Aurangabad.
Aurangabad, India 04.2001 -
Skills
Project Management
Stakeholder Management
Change Management
Monitoring and Reporting
Resource Planning and Scheduling
Operations Management
Customer Service
Certification
PRINCE2® Agile Practitioner
Languages
Hindi
English
Timeline
Project Implementation Coordinator Expert - Alstom
BT Global Business Services
04.2021 - Current
Project Coordinator – CLAN (Global)
BT Global Business Services
10.2017 - 04.2021
PRINCE2® Agile Practitioner
03-2017
Billing Analyst - BT CDSS
British Telecom E-serve Pvt Ltd
01.2013 - 10.2017
Financial Sanction Officer
Barclays Shared Services Pvt Ltd
12.2007 - 01.2013
B.com (P) -
Delhi University
04.2001 -
High School Diploma -
Deogiri College, Aurangabad.
04.2001 -