RAJARSHI BOSE
Project Manager
Gurgaon
Summary
Seasoned Project Manager lends unique oversight for critical info technology programs. Resourceful, tech-savvy approach honed over more than 10 years toward handling complex hardware and software installations. Lends experienced knack for IT equipment planning, installation, troubleshooting and maintenance. Provides expert navigation to avoid risk associated with cost, allocation and technical considerations.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
2
2
Certificates
Work History
Project Manager / Project Implementation Coordinator
BT Global Business Services Pvt. Ltd
Gurgaon
07.2019 - 06.2023
- Planned, designed, and scheduled phases for large contracts like Manpower, Seadrill, Rolls Royce, Avis Budget Group (ABG) & ABB.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Managed projects from procurement to commission.
- Developed and initiated projects, managed costs, and monitored performance.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Prepared and submitted project invoices for review and approval.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
- Monitored project progress, identified risks and took corrective action as needed.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
IT – Project Manager
Manpower Group Services India Pvt. Ltd. (Worked For BT Global Business Services)
Gurgaon
10.2016 - 06.2019
- The position of IT- Project Manager is a part of the Global IT User Support team, which is responsible for meeting IT requirements and for managing and driving all projects where IT Deliverables are involved.
- Responsible for preparation of SMT Reports on a Weekly\Fortnightly\Monthly basis.
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
- Responsible for preparation and regular updating of the India Performance Board - Collaborate and interact with PAN India IT Team to get the required KPI data
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Responsible for managing and driving all projects where IT Deliverables are involved – Transition of New Business – Getting necessary Due Diligence completed
- Setting up and moving into a new infrastructure for one of the Bangalore offices – RMZ Millenia Project
- Disposal of IT Assets – Constantly communicate with all stakeholders to efficiently get the task completed
- Responsible for preparation and regular updating of the Non-UK Global SharePoint - Collaborate and communicate with the Global IT Team to get the required data.
- Provide thought leadership and recommendations to CAB to enhance capabilities and bring about improvements which will help our customers & also our team.
- Collaborate and interact with operations, business and technical teams to troubleshoot and resolve escalations\reported issues.
- Audit & Governance SPOC – Responsible for conducting internal audits for PAN India team to ensure all locations are adhering to the policies and procedures.
- Audit & Governance SPOC - Responsible for preparation and regular updating of all IT Policy & Process Documents.
- As a Change Manager was primarily responsible for the overall quality of the Change Management process.
- SPOC for the E2E Change Management process for both the customer and the IT organization – Starting from raising a Change Request (CR), to providing business justification to get all the approvals completed from all Approver Group owners, to getting the CAB Approval and finally providing the go ahead to onsite team to carry out the activity.
- Stakeholder Management – Act as a liaison between Management, IT Team, Finance, Security, Procurement and all registered vendors of BT to get tasks completed efficiently.
- Global User Support Front Door Project - Collaborate with the Global IT Team to get the required inputs from all Non-UK countries.
- Driving Continuous Improvement (CI) for PAN India IT Team – As a Project Manager, responsible for driving CI Coaching, tracking progress, highlighting deviations from timelines in the process of getting the team prepared for CI Bronze Certification by Q1’2019-2020.
Lead Business Systems Analyst / Project Manager
AMERICAN EXPRESS INDIA PVT. LTD
Gurgaon
06.2008 - 05.2016
- The position of Business Systems Analyst is a part of the Global Credit Administration (GCA) Portals Support team, which drives to resolve and improve our internal systems issues to better serve our customers.
- Responsible for providing leadership and support for the RMSi platform and Fraud capabilities globally primarily, in addition to Credit and Digital capabilities for the Global Credit Administration (GCA) line of business.
- Identified the required business improvements and determined appropriate systems required to implement solutions.
- Provide thought leadership and recommendations to enhance capabilities which help advance collections effectiveness and fraud prevention.
- Collaborate and interact with operations, business and technical teams to troubleshoot and resolve reported issues on Service Now.
- Identify improvement opportunities for our various portals, as well as our internal issue reporting processes.
- Partner with individuals and teams across Credit & Fraud Risk Management, GCA Operations, Technology Systems, World Service, Compliance and Operational Risk to achieve goals.
- SAFe Training attended – Managed and lead scrum teams through development, test, production planning, change management, go-live and post live validation.
- Liaison with the team and customer stakeholders during design, development and testing; ensuring effective communication with functional partners and customers throughout the project lifecycle.
- As a Team Captain consistently worked with technology team for updating of the database entries and also handled the BAU deliverables of the team on a daily basis.
- As an interim Team Leader, handled all the BAU work of a TL, also handled escalations & special handling work for the team and also managed the inventory strategy for the team.
Education
B.COM (HONS) - Accounting And Business Management
St. Xavier’s College, Calcutta University
Kolkata, India 08.2002 - 03.2005
I.S.C -
Don Bosco School, ISC Board,
Kolkata, India 04.2001 - 03.2002
Skills
Project planning and development
Business process re-engineering
Lean manufacturing and design
Advanced problem solving
Strategic planning
Software Development Lifecycle
Project Management
Contract Management
Systems Installation, Configuration and Upgrading
Change Control Processes
Certification
PRINCE2 Agile Practitioner Certificate in Agile Project Management – Axelos, 2020
Additional Information
- PERSONAL DETAILS
- Father’s Name : Mr. D.R. Bose
- DOB: - 3rd July 1982
- Languages - English, Bengali & Hindi - Excellent Communication skills as have been a part of debate and elocution teams during my school days. Also been a part of the editorial team for my school & college magazines.
- Language/Proficiency - Read/Write/Speak
- English - Excellent/Excellent/Excellent
- Bengali - Very Good/Very Good/Very Good
- Hindi - Good/Good/Good
- Location - Location is not a constraint for the right role and salary package. Open to relocate anywhere in India or overseas, however, preferred location would be Gurgaon (Delhi-NCR) or Kolkata.
Timeline
APM Project Fundamentals Qualification (PFQ) – APM, 2023
06-2023
PRINCE2 Agile Practitioner Certificate in Agile Project Management – Axelos, 2020
12-2020
Project Manager / Project Implementation Coordinator
BT Global Business Services Pvt. Ltd
07.2019 - 06.2023
IT – Project Manager
Manpower Group Services India Pvt. Ltd. (Worked For BT Global Business Services)
10.2016 - 06.2019
Lead Business Systems Analyst / Project Manager
AMERICAN EXPRESS INDIA PVT. LTD
06.2008 - 05.2016
B.COM (HONS) - Accounting And Business Management
St. Xavier’s College, Calcutta University
08.2002 - 03.2005
I.S.C -
Don Bosco School, ISC Board,
04.2001 - 03.2002