Ritik Singh Chauhan
Delhi
Summary
Results-driven Project Implementation Coordinator recognized for high productivity and efficient task completion. Skilled in strategic planning, risk management, and stakeholder communication, with an ability to excel through problem-solving, adaptability, and teamwork. Committed to delivering projects on time while maintaining quality standards and meeting client expectations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Project Implementation Coordinator Expert
BT E-Serv
Gurugram
04.2024 - Current
- Lead the delivery of projects or related orders with internal or external suppliers, which have firm scope and delivery timescales impacting costs/revenue.
- Optimize project processes and resources.
- Responsible for end-to-end delivery of low/med complexity CSR's
- Responsible for jeopardy management, escalations, KCIs
- Resolution of new changes, modifications, and Ceases
- Manage service inventory updates via Expedio OM, etc.
- Support in the creation of weekly standard delivery reports.
Project Implementation Coordinator
BT E-Serv
Gurugram
02.2023 - 04.2024
- Assisting in Project Plannings.
- Team coordination and communication
- Risk Management & issue Resolution
- Liaising with Internal & external Stakeholders
- Documentation and reporting
- Project Support
Service Request-Coordinator
BT E-serv
11.2021 - 01.2023
- Accountable for end to end timely management for Customer Complex Service Requests according to contract specific T&Cs
- Manage pre-defined, complex, and contract bespoke service requests through the Service Request Management and Fulfilment process in line with ITIL guidelines
- Keep customer informed throughout the Service Request Management and Fulfilment process and provide standard status reports
Education
Bachelor's Degree - Commerce
Delhi University
01.2021
12th -
Nachiketa Sr. Sec School
01.2018
10th -
Nachiketa Sr. Sec School
01.2016
Skills
- Project management (Agile, Waterfall, Hybrid)
- Team leadership and collaboration
- Focus on consistency
- Budgeting and cost control
- Risk management and mitigation
- Stakeholder communication
- Scheduling and resource allocation
- Process optimization and quality assurance
- Time management and multitasking
- Strong analytical and problem-solving skills
- Software/tools: MS Project, Plan View, Microsoft Office Suite, Google Workspace
Projects
Vyavsaye-Commerce society, Head of society, 17, Managed events, Promotion, Crowd-Engagements and fund Collection(Sponsor-Activities)., Perform proactive jeopardy management and escalations to ensure adherence to customer SLA., Identify customer requirements and liaise with other departments within BT and respective contracts or customer, also 3rd parties whenever necessary., Apply and maintain design and pricing and commercial guidelines and standard work instructions., Continuously improve contract specific processes to increase customer satisfaction and profitability.
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Certification
Project management Professional (Pursuing)
References
Meenakshi Jain
Service Request Manager (Specialist), BT E-Serv
7838006445, meenakshi.jain@bt.com
Disclaimer
I hereby declare that all the details furnished above are to true to my knowledge and belief.
Timeline
Project Implementation Coordinator Expert
BT E-Serv
04.2024 - Current
Project Implementation Coordinator
BT E-Serv
02.2023 - 04.2024
Service Request-Coordinator
BT E-serv
11.2021 - 01.2023
Bachelor's Degree - Commerce
Delhi University
12th -
Nachiketa Sr. Sec School
10th -
Nachiketa Sr. Sec School