MANSI SHARMA
Delhi
Summary
Dynamic professional with a proven track record at Visit Health Pvt Ltd, specializing in user engagement and process optimization. Expertise in training facilitation and issue resolution enhances team efficiency and boosts customer satisfaction. Proficient in data management, leveraging real-time monitoring to drive results and cultivate strong customer relationships. Aiming to further advance skill sets while contributing to organizational success.
Overview
4
4
years of professional experience
Work History
Senior Associate
Visit Health Pvt Ltd
Noida
08.2023 - Current
- Enhanced efficiency in adding doctors to our network.
- Managed prompt disbursement of funds to medical practitioners following consultations.
- Managed user escalation issues through direct communication with corporate and insurance partners.
- Sanitized profiles to ensure accuracy and engagement with updated information.
- Evaluated and elevated efficiency of the team.
- Developed creative solutions to increase user involvement on the platform.
- Maintained compliance with all SLA requirements.
- Ensured timely consultations with doctors and advisors using a real-time dashboard.
- Scheduled sessions tailored to specific requests from corporates and insurers.
- Properly handled all shared negative feedback from users.
- Facilitated detailed training programs regarding new platform features to advisors and medical professionals.
- Ensured involvement of low-cost doctors into vast network.
Customer Service Executive
Ienergizer - Vistara Airlines
Noida
01.2023 - 07.2023
- Responded promptly to emails, phone calls, and other forms of communication from customers.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Maintained up-to-date knowledge of company products, services, and promotions.
Customer Service Executive
India Bulls Pvt Ltd
Noida
09.2021 - 08.2022
- Ensured that all customer queries were handled quickly and professionally.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
Proctoring - Online Invigilation
Fusion BPO Services
Noida
04.2021 - 08.2021
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to students, whether face-to-face or through phone conversations.
- Utilized various software and tools to streamline processes and optimize performance.
Education
X - General
D.L.D.A.V. Model School
Shalimar Bagh01.2012
XII - Commerce with Mat's
D.L.D.A.V. Model School
Shalimar Bagh01.2014
B.A. - English (Hons.)
Satyawati College
01.2017
Diploma - German Language
Satyawati College
01.2018
Skills
- User engagement
- Data analysis
- Customer relations
- Training facilitation
- Issue resolution
- Information sanitization
- Real-time monitoring
- Resource allocation
- Team collaboration
- Process optimization
- Data management
- Microsoft Word
- Data entry
- Verbal communication
- Dependable and responsible
- Team building
- Supervision and leadership
Accomplishments
- Treasurer in the Department of English, at English Literary Society, Satyawati College (Eve.) in English (Hons.) 2nd year.
- Participated in the Dramatic Society in 1st year, English (Hons.) in Satyawati College (Eve.), University of Delhi.
Personal Information
- Date of Birth: 11/15/96
- Nationality: Indian
Affiliations
- Dramatics
- Art and Craft
Languages
English
First Language
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
German
Elementary (A2)
A2
Timeline
Senior Associate
Visit Health Pvt Ltd
08.2023 - Current
Customer Service Executive
Ienergizer - Vistara Airlines
01.2023 - 07.2023
Customer Service Executive
India Bulls Pvt Ltd
09.2021 - 08.2022
Proctoring - Online Invigilation
Fusion BPO Services
04.2021 - 08.2021
X - General
D.L.D.A.V. Model School
XII - Commerce with Mat's
D.L.D.A.V. Model School
B.A. - English (Hons.)
Satyawati College
Diploma - German Language
Satyawati College
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