Man Singh Ahirwar
Sales & Service _ Deputy Manager
Indore
Summary
Dynamic Sales and Service Manager with a proven track record at Madras Engineering Industries, excelling in sales operations and customer relationship management. Achieved significant revenue growth through innovative strategies and exceptional team leadership. Skilled in strategic planning and training, fostering a high-performance culture that enhances customer satisfaction and drives business success.
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
23
23
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Sales and Service (Deputy Manager )
Madras Engineering Industries Pvt. LDT
07.2016 - Current
- Developed a high-performing sales team through effective coaching, mentoring, and performance management.
- Increased sales revenue by implementing innovative strategies and fostering strong relationships with clients.
- Conducted market research to identify new opportunities, leading to the expansion of the company''s product line.
- Enhanced customer satisfaction rates by delivering exceptional service and promptly addressing concerns.
- Streamlined internal processes for increased efficiency, improving overall team performance and productivity.
- Implemented a comprehensive training program for new hires, reducing onboarding time while increasing employee retention rates.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented systems and procedures to increase sales.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Monitored customer satisfaction metrics, identifying trends and areas for improvement.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Enhanced product development processes by streamlining workflows and improving communication between departments.
- Maintained internal product knowledge database.
- Managed cross-functional teams to ensure timely delivery of high-quality products, resulting in strong stakeholder satisfaction.
- Reduced time-to-market for new products by implementing agile project management methodologies.
- Accountable for conducting monthly warranty review meeting along with customer & field claim management team for major IPTV issues
Sales Engineer
M G I Coutier Exotech Ind. Pvt.
08.2006 - 07.2016
- Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
- Support APQP & PPAP as Blue Box Member on new product launches.
- Worked with marketing and service managers to understand customer desires and obtain feedback.
- Determined project costs, timelines, and limiting factors.
- Developed innovative product concepts based on market research and customer feedback analysis.
- Assisted in developing cost-effective solutions to engineering problems.
Assembly Production /Quality Control Operator
Eicher Motor Ltd.
07.2002 - 06.2006
- Improved product quality by conducting thorough inspections and identifying areas for improvement.
- Ensuring the Poke Yoke verification before the assembly operation.
- Parts assembly as per BOM & defined layout.
- Ensuring the first off / last off verification post assembly.
- Identified root causes of non-conformances through detailed analysis, implementing corrective actions to prevent reoccurrence.
- Coordinated the training of team members on new quality control techniques, enhancing overall skillsets and capabilities.
- Spearheaded efforts to achieve ISO certification for the facility, demonstrating commitment to high-quality standards.
- Conducting the Internal audit and NC closer.
- Ensuring the Product layout as per plan.
- Preparing for Internal and External Audit.
Education
Diploma in Mechanical Engineering - Mechanical Engineering
Shri Vaishnav Polytechnic Collage Indore
Indore, India 04.2001 -
Industrial Training Institute - Mechanic
I.T.I Mahoba
Mahoba, India 04.2001 -
12TH - Science Education
Govt. Boys H.S.S
Nowgong, MP 04.2001 -
10th -
Govt. Boys H.S.S
Bijawar (Chhatarpur) 04.2001 -
Skills
Sales operations
Account management
Sales leadership
Warehouse management
Customer relationship management (CRM)
Team collaboration and leadership
Goals and performance
Customer focused
Coordinating service initiatives
Training and mentoring
Customer service
Product knowledge
Technical support
Project management
Product Quality Planning
Product Quality Control
Certification
AUTO CAD
Timeline
Computar hardware
08-2025
Sales and Service (Deputy Manager )
Madras Engineering Industries Pvt. LDT
07.2016 - Current
AUTO CAD
06-2009
Sales Engineer
M G I Coutier Exotech Ind. Pvt.
08.2006 - 07.2016
Assembly Production /Quality Control Operator
Eicher Motor Ltd.
07.2002 - 06.2006
Diploma in Mechanical Engineering - Mechanical Engineering
Shri Vaishnav Polytechnic Collage Indore
04.2001 -
Industrial Training Institute - Mechanic
I.T.I Mahoba
04.2001 -
12TH - Science Education
Govt. Boys H.S.S
04.2001 -
10th -
Govt. Boys H.S.S
04.2001 -