Mansoor Shaik
Bangalore
Summary
As a Dynamic Cluster Management Professional, I possess exceptional organizational and customer development skills that enable me to optimize key account profits. I have a proven track record of effectively utilizing company resources to maximize profits, develop low account management costs, and strengthen account relationships. My ability to assess local market conditions and identify current and prospective sales opportunities has helped me achieve outstanding results. I strictly adhere to high ethical standards and comply with all regulations, and I strongly believe in valuing customer service and relationship building as much as revenue and profit generation. With my superior proficiency in all areas of executive sales leadership, I can provide effective vision through strategies, tactical plans, compensation programs, communication protocols, and reporting structures
Overview
8
8
years of professional experience
Work History
Business Manager/Cluster Manager
Swiggy Instamart
Bangalore
10.2021 - Current
- Successfully oversaw the management of 18-20 retail outlets within the Bangalore region, specifically in areas such as HSR, Ecity and Sarjapur.
- Vigilantly maintained Service Level Agreements (SLA), Order-to-Billing (O2B), and Instant gratification customer cancellation (IGCC) metrics
- Implemented a systematic approach to root cause analysis, addressing various operational failures on a weekly basis.
- Managed a team of Leads to ensure exceptional business performance and a superior customer experience.
- Maintained IGCC/Escalation metrics within a narrow 1% range on average across all 20+ stores, surpassing the targeted threshold of
- Achieved an outstanding average of 99.80% in Fulfillment Rate (FTR) Metrics across all stores
- Exceeded expectations by ensuring SLA and O2B metrics were consistently maintained under 2.5 minutes across all stores, surpassing the target of
- Demonstrated effective control over Wastage and Damage CPO, maintaining levels under 0.2 outperforming comparative clusters, and meeting the specified target of
- Have led various initiatives and process implementations which has resulted in improved efficiencies and better customer experience.
Area Manager
MyGate
Hyderabad
10.2018 - 08.2021
- Managed Sales and operations cycle of ERP vertical.
Driving sales strategies to achieve periodical targets with a view to optimizing
revenue from sales - Generated new business opportunities with a team size of 10 creative
members and executed the plan of market expansion which resulted in a 30%
increase in monthly sales. - Managed multiple teams of sales and field ops and been the single POC for
them incase of any support or escalation. - Conducting competitor analysis by keeping track of market trends and
competitor moves - Front-led key functions like setting strategic goals, making decisions, and
enabling smooth day-to-day operations. - Developed trust relationships with a portfolio of major clients to ensure they
do not turn to competition. - Expand the relationship with the existing customers by continuously proposing
solutions that meet their objectives. - Served as the link between key customers and internal teams
Business Development Executive
ADDA
Bangalore
07.2016 - 09.2018
- Performing and arranging successful product demonstrations for customers.
- Managed two regional and territory sales and operations in south India.
- Identifying opportunities based on the product user needs and driving sales
growth for product lines. - Following up with the clients once the sale is closed to gather the necessary
details for deployment and plan training accordingly. - Recognized as the best performer for two consecutive quarters for exceeding
the targets and hold the record of bringing highest number of sales in a
month/Quarter. - Onboarded more than 300 clients with upfront payments.
Management Trainee
LiveUp solutions Pvt. Ltd
Bangalore
01.2016 - 05.2016
- Planning and organizing new events to generate new leads.
- Develop client proposals and present at stakeholder meetings.
- Developing content for product and company collateral.
Education
MBA - Sales And Marketing, RSCM
ISBR Business School
Bangalore05-2016
Skills
- Client Relationship Management
- Strategic Planning
- Problem Solving
- Key account management
- Client relationship management
- Retail Management
- Operations Oversight & Efficiency
- Operational Efficiency
- Decision-Making
- Cost control
- Manpower management
- Inventory management
Accomplishments
- 2 times Best Employee award in swiggy for OND and JFM quarters
- Exceeded sales goals by 70% by bringing 17 new clients
- Hold a record of closing highest number of accounts in a single month
Timeline
Business Manager/Cluster Manager
Swiggy Instamart
10.2021 - Current
Area Manager
MyGate
10.2018 - 08.2021
Business Development Executive
ADDA
07.2016 - 09.2018
Management Trainee
LiveUp solutions Pvt. Ltd
01.2016 - 05.2016
MBA - Sales And Marketing, RSCM
ISBR Business School
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