Results-driven team manager with expertise in project management and customer engagement. Proven ability to enhance performance evaluation processes and implement effective policies for improved team outcomes.
Overview
5
5
years of professional experience
Work History
Team Manager
AU Small Finance Bank Ltd.
Jaipur
05.2022 - Current
Conducted regular meetings with staff to discuss project progress, provide updates on policy changes, and resolve issues.
Led team operations to ensure compliance with banking regulations and policies.
Managed customer service initiatives to enhance client satisfaction and engagement.
Coordinated training programs for staff to improve product knowledge and service skills.
Customer Relationship Manager
Kotak Mahindra Bank Ltd.
Jaipur
03.2021 - 05.2022
Trained and mentored sales team on product knowledge and customer engagement.