Manu Sharma
French Language Expert
Noida
Summary
Results-driven professional with expertise in French language translation, client calling, event coordination, and financial analysis. Proven track record of facilitating seamless communication between Indian and French teams,managing end-to-end procure-to-pay processes and resolving payment-related queries. Adept at handling diverse responsibilities across linguistic support, telecommunications,and contract specialization. Seeking opportunities to leverage linguistic and analytical skills in a dynamic work environment
Overview
13
13
years of professional experience
9
9
years of post-secondary education
Work History
Lead Anaylst
Technip Energies
Noida
10.2022 - Current
- Tracking lifecycle of Invoices till payment
- Interaction with French vendors and clients for settlement of payments
- Working on urgent payment requests and Resolving payment related queries received from vendors & Clients and updating the payment status
- Sending invoice rejection reasons to all Suppliers
- Responding to queries and interacting with the French Clients to resolve issues
- Working in analysis and sending communication to Suppliers
- Handling French mailbox for French entities
- Performing calling confirmation for all Suppliers in updating new Bank details.
French language translator
Capgemini
Mumbai
09.2021 - 06.2022
- Responsible for translating technical documents in English - French or vice versa
- Responsible for handling client calls and outlook regularly
- Worked as a coordinator between Indian technical team and French technical team
- Involved in meetings, creating MOM's , and agenda etc.
Event Coordinator
NIIT Technologies Limited
Noida
10.2020 - 11.2021
- Coordinating French trainers to provide professional training to the UCB employees
- Handling their P2p Process till their payments after each session
- Coordinate and arrange with respective team, trainers and students which includes email exchanges and phone call confirmations for class arrangement for online classes ( zoom link to be given to learners, invitation emails, attendance emails, after session feedback link to be provided)
- Coordinate and arrange with respective team, trainers and students which include email exchanges and phone call confirmations for class arrangement for offline classes ( hotel reservation, taxi reservation, arrangement of class, invitation emails, attendance emails, after session feedback link to be provided)
Process Developer in French
Capgemini
Noida
04.2016 - 05.2018
- Responsible for supporting the accounting operations of the business P2P process
- Responsible for submitting all types of invoices for goods or services, as stipulated in the purchase order in a timely manner to the property
- Accountable for weekly payment proposal activity to ensure timely payment to vendors
- Involved in creating new vendor in Iscala & calls confirmations
- Handles the concerns, disputes, and other major issues related to payment via emails and telephone
- MIS reporting
Telecommunications Specialist
Techvedic
Delhi
05.2015 - 05.2016
- Offer customers on-demand technical support services to users across France
- Provide tech support via remote access through phone
- Resolving customer queries and issues like virus, hacking attempts or software issues
- Proper recording and scrutiny of the complaints received
- Preparing reports on the activities of the Customer Care department or team
- Efficient dealing of complaints to completion and enabling satisfaction of customer
- Handling day-to-day operations like checking leads of the customer, maintaining reports of French calls
- Sell anti-virus and software to leading customer.
Contract Specialist
SoftwareOne
Delhi
01.2013 - 03.2014
- Provide software procurement outsourcing services to its customers
- Support the Software Procurement Services sales organization in scoping the services with customers and takes over the project to assess the current situation
- Pre-sales assessment of the current maturity of software procurement at the prospect
- Gathering and analysis of the relevant data to assess the customer situation in regards of software procurement and planning for outsourcing
Language support Agent
Real Data Management (RDM)
Delhi
05.2011 - 12.2012
- Accountable for making cargo bookings for French regions on Lufthansa Easy Booking system within specific time range, after following the stringent rules and regulations of Lufthansa Cargo AG, keeping service level on high priority
- Involved in Corresponding with agents via e-mails and faxes regarding their different booking requests like cargo bookings, cancellations and updating
- Coordinating with the internal customers of Lufthansa in the world on issues and escalations and providing them with solutions
- Shouldered responsibilities of handling the DGR bookings as per the DGR regulation
- Working in special Monitoring team called MST (Mission Support Team)
- Monitoring the discrepancy occurred in the handling of the shipments of high priority and taking the recovery action by mailing and the telephonic conversation with the station staff
- Monitoring the RFS & Cool Td
- Shipments & SDC (shipment data capture)
Education
Advance Diploma in French Language in Literature - French Language in Literature
St. Stephen's College
Delhi 07.2006 - 08.2009
B2 Level of French - French Language And Literature
Alliance Française De Delhi
Pune 03.2020 - 08.2022
B.Com - Commerce
Delhi University
Delhi 04.2006 - 05.2009
Skills
French Language
Event Planning
Microsoft PowerPoint
Cold Calling
Customer Service
Communication
Microsoft Excel
PeopleSoft
Project Coordination
Accounts/Finance
Vendor Query Management
Email Writing
Help Desk Support
Timeline
Lead Anaylst
Technip Energies
10.2022 - Current
French language translator
Capgemini
09.2021 - 06.2022
Event Coordinator
NIIT Technologies Limited
10.2020 - 11.2021
B2 Level of French - French Language And Literature
Alliance Française De Delhi
03.2020 - 08.2022
Process Developer in French
Capgemini
04.2016 - 05.2018
Telecommunications Specialist
Techvedic
05.2015 - 05.2016
Contract Specialist
SoftwareOne
01.2013 - 03.2014
Language support Agent
Real Data Management (RDM)
05.2011 - 12.2012
Advance Diploma in French Language in Literature - French Language in Literature
St. Stephen's College
07.2006 - 08.2009
B.Com - Commerce
Delhi University
04.2006 - 05.2009