Manveer Singh
Academy Manager
Gurugran
Summary
Goal Oriented manager dedicated to meeting team performance objectives and achieving targets. Offering 10 years of extensive leadership experience in customer service. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Academy Manager
Webhelp India Pvt Ltd
Gurugram
08.2023 - Current
- Organized and allocated resources with senior management and develop policies that will correlate with the organization goal
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills
- Planned, administered and controlled budgets and produced financial reports
- Implementing effective processes and standards
- Work in collaboration with subordinate and senior management levels involving negotiations and influencing on significant matters
- Initiate and drive continuous improvement plans
- Identification and communication of potential risks and dependencies in timely manner to stake holders
- Responsible for performance management, and career development and retention of the team members
- Spear heading a team of 22 Team leaders and 360 advisors
- Innovative and transformational mindset to identify opportunities to optimize process
- Strengthened communication skills through regular interactions with others
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Team Leader
Webhelp India Pvt Ltd
Gurgaon
12.2014 - 07.2023
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Led employee relations through effective communication, coaching, training and development.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Developed and delivered new hire transition training and quality assurance programs, increasing new-hire retention.
Customer Care Executive
IBM Daksh
Gurugram
10.2010 - 11.2013
- Evaluated interactions between associates and customers to assess personnel performance.
- Took ownership of customers issues to follow problems through to resolution.
- Handled escalations chats and providing the resolution to the customer
GIS Engineer
RMSI
Gurgaon
11.2007 - 02.2010
- Worked closely with Senior Designer by providing program support and fulfilling delegated responsibilities.
- Implemented collected data to enhance design and development of drawings.
- Built and maintained database by inputting field data, drawings and project information.
- Proficient in GIS analysis, documentation and mapping.
Education
Bachelor of Commerce -
HNBGU
Dehradun 04.2005 - 04.2008
Skills
Flexible and Adaptable
undefinedAdditional Information
Date of Birth : 17th March 1987
Nationality: Indian
Marital Status: Married
Address: House no 7, Ashok Vihar extension 3, Gurugram, 122007
Timeline
Academy Manager
Webhelp India Pvt Ltd
08.2023 - Current
Licensed to Lead
01-2019
Team Leader
Webhelp India Pvt Ltd
12.2014 - 07.2023
Customer Care Executive
IBM Daksh
10.2010 - 11.2013
GIS Engineer
RMSI
11.2007 - 02.2010
Bachelor of Commerce -
HNBGU
04.2005 - 04.2008
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