Manvika Jindal

Transitioned to manage OnGrid's key product, 'Background Verification.' Led market research, collaborated with cross-functional teams, enhanced product user experience for HR professionals and candidates, and managed the implementation of new product features.

Key Contributions:

• Successfully launched four new checks (Drug test, CV verification, Passport verification, Employment History check), generating 1.5 million revenue within a 4-month period.
• Coordinated the roll-out of a critical product feature "insufficiency resolution", ensuring zero downtime and increasing adoption by 16% .
• Introduced Background Verification for International candidates and firms (Early stage).
• Helped improve the functionality, scalability and overall performance of the reporting system.

Recruited to manage National Key Accounts (PwC, Axis Bank and others) by collaborating with internal teams to offer uniquely crafted solutions to address their specific challenges to foster long term relationships.

Key Contributions:

• Revenue Growth : Managed 60+ accounts, driving a monthly revenue of around 6 million . Implemented cross-selling strategies, yielding an 6.5% increase in average revenue per client.
• Maintained a monthly 85% completion rate (10 days) for targeted accounts through vigilant case monitoring and regular coordination with the Operations team.
• Built a team from the ground up to decrease open insufficiencies, resulting in a 5% decrease in open insufficiencies on a week-on-week basis.
• Lead discussions with partners and customers to promote product offerings, resulting in 3 major partnerships and integrations.

• Consulted dealers and distributors regarding operating procedures to ensure functional effectiveness.
• Ensured timely delivery of bicycle parts to different states such as Punjab, Haryana and Delhi.

• Oversaw operations for over 800 live POS merchants across Dubai, New Delhi, Mumbai & Pune.
• Reduced average customer ticket resolution time by 47% using ABC classification to categorize customer support tickets and address issues raised by Account Managers and Clients.
• Led a 7-member team for the product delivery of menu for various clients acquired by the company for their B2B business models.