Manvika K Jindal

Led market research, collaborated with cross-functional teams, enhanced product user experience for HR professionals and candidates, and managed the implementation of new product features.

Key Contributions:

• Contributed to the development of four new checks (drug test, CV verification, passport verification, employment history check), generating 1.5 million in revenue within a four-month period.
• Led the planning, development, and implementation of the Insufficiency Resolution feature, contributing to a 26% reduction in open insufficiencies within one month.
• Conducted market research to identify unmet client needs, leading to the introduction of background verification for international candidates and firms.

Managed National Key Accounts (PwC, Axis Bank and others) by collaborating with internal teams to offer uniquely crafted solutions to address their specific challenges to foster long term relationships.

Key Contributions:

• Managed 60+ accounts, driving a monthly revenue of around 6 million.
• Implemented cross-selling strategies, driving a 500K increase in ARR and boosting average revenue per client.
• Maintained a monthly 85% case completion rate for targeted accounts through vigilant case monitoring, and regular coordination with the operations team.
• Lead discussions with partners and customers to promote product offerings, resulting in three major partnerships and integrations.
• Consistently maintained an NPS of 9, and achieved a 95% client retention rate through strategic relationship management.
• Built a support team from the ground up to decrease open insufficiencies, resulting in a 15% decrease in open insufficiencies on a week-on-week basis.
• Implemented CRM strategies using HubSpot and Freshdesk to enhance client experience and strengthen relationships.

• Oversaw operations for over 800 live POS merchants across Dubai, New Delhi, Mumbai & Pune.
• Reduced average customer ticket resolution time by 47% using ABC classification to categorize customer support tickets and address issues raised by Account Managers and Clients.
• Led a 7-member team for the product delivery of menu for various clients acquired by the company for their B2B business models.