Mareedu Himaja
HR Specialist
Bangalore
Summary
Learning is constant endeavor in any organization that would provide with a challenging work environment to perform to the best of capabilities, dedication, proactive approach, positive attitude and passion towards the work that will fully utilize logical and reasoning abilities collectively serving the company to achieve organizational goals Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
HR Specialist
AMAZON DEVELOPMENT CENTRE INDIA
8 2020 - Current
- Team members gain HR Generalist knowledge at the Specialist level, as well as subject matter expertise within one functional area (e.g., Payroll, Financial Benefits, Health & Welfare Benefits, Talent Management & Compensation, Employee Life Cycle, etc.)
- Review employee data using Human Resources Information Systems (HRIS) like PeopleSoft, Kronos, Darwin to resolve complex queries
- Recommend changes to policies, SOPs, FAQs, scripts, and training to assist Front-line in the resolution of contacts
- Responsible to work on Peoplesoft, Panorama, SIM and Ticketing tools to resolve the queries received from the employee
- Analyze and maintain HR metrics, identify trends and recommend solution to improve performance, retention and employee experience
- Collaborate with stakeholders and SMEs, define resolution to complicated problems and bridge process gap
- Manage initiatives to drive Amazon leadership principles, business vision and charter among Tier I population
- Administer health and Life Insurance programs for Amazon employees
- Responsible for maintaining Service Level Agreement through assignments and daily task/report management
- Cross-skilled in multiple regions and works towards enhancing knowledge resources that are published in Amazon's internal portal and shared among HR stakeholders
- Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc
- Adhere to defined processes and ensure delivery in accordance with set quality standards
- Thorough knowledge of policies & processes for multiple employees group
- Innovative with a commitment to change and process improvement
- Integrity and discretion in dealing with sensitive information and ensure data privacy at all times
- Receive & log all queries received through email in Panorama / Trouble Ticketing tool
- Take ownership for query resolution and individual metric.
SUBJECT MATTER EXPERT
ZINKA LOGISTICS PRIVATE LIMITED
11.2019 - 05.2020
- Responsible for handling escalations, floor support, providing feedback to improve agent's performance
- Audit calls and chats to identify errors and share feedback with defaulters
- Conduct analysis basis errors and address during team huddles and meetings
- Controlling shrinkage and work allotment.
TECHNICAL SUPPORT SPECIALIST
HINDUJA GLOBAL SOLUTIONS
10.2017 - 10.2019
- Resolved diverse range of technical issues across multiple systems and applications for customers
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Recorded and maintained relevant notes for each client and work order.
Education
GRADUATION -
Alliance University, Bangalore
Bangalore 07.2013 - 05.2017
Skills
Human Resources Information System (HRIS)
Employee Relations
Problem Solving
Decision- Making
Compensation and Benefits
HR data and analytics
Onboarding skills
Professionalexperience
6.7 years
Disclaimer
I, Mareedu Himaja, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
Languages
English
Hindi
Telugu
Timeline
SUBJECT MATTER EXPERT
ZINKA LOGISTICS PRIVATE LIMITED
11.2019 - 05.2020
TECHNICAL SUPPORT SPECIALIST
HINDUJA GLOBAL SOLUTIONS
10.2017 - 10.2019
GRADUATION -
Alliance University, Bangalore
07.2013 - 05.2017
HR Specialist
AMAZON DEVELOPMENT CENTRE INDIA
8 2020 - Current
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