Mariam Khan
Pune
Summary
Motivated and enthusiastic professional with a strong foundation in Commerce and Business Administration. Skilled in lesson planning, student engagement, and classroom management, with a keen interest in fostering a supportive and effective learning environment. Experienced in leading and training teams, managing documentation, and achieving performance targets. Strong communication, analytical, and problem-solving abilities, eager to apply knowledge and training skills to help students achieve academic success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Support Executive
Virtual Experts LLP
Indore
09.2020 - 02.2021
- Resolved 120+ customer queries daily, with a 99% CSAT, showcasing strong communication and service skills.
- Managed client relationships, ensuring satisfaction and timely responses.
Process Specialist
Infosys BPM Ltd
Pune
08.2013 - 05.2019
- Developed training materials for onboarding new team members.
- Collaborated with cross-functional teams to enhance operational efficiency.
- Supervised a team of 25 employees while overseeing quality assurance and client communications
Education
Bachelor of Education (B.Ed.) - Education
Devi Ahilya Vishwa Vidyalaya
Indore 11.2020 - 12/2022
Master of Commerce - Business Administration
Savitri Bai Phule Pune University
Pune 03.2017 - 12/2019
Bachelor of Commerce - Computer Applications
Padmashree Dr. D.Y. Patil College
Pune 03.2010 - 12/2013
Skills
- Process improvement
- SOP development
- Curriculum and lesson planning
- Student mentorship
- Team supervision
- Classroom management
- Curriculum development
- Educational technology
- Assessment strategies
- Training and development
Certification
- CTET (Central Teacher Eligibility Test) – Qualified
- Total Quality Management (TQM) – NPTEL, Skill India, IIT Kanpur
- Business Systems & Information Management – NIIT, Pune
- Data Analytics and Visualization (Power BI) – In Progress, Expected 12/2025
- AI in Accounting – In Progress, Expected 12/2025
Timeline
Bachelor of Education (B.Ed.) - Education
Devi Ahilya Vishwa Vidyalaya
11.2020 - 12/2022
Business Support Executive
Virtual Experts LLP
09.2020 - 02.2021
Master of Commerce - Business Administration
Savitri Bai Phule Pune University
03.2017 - 12/2019
Process Specialist
Infosys BPM Ltd
08.2013 - 05.2019
Bachelor of Commerce - Computer Applications
Padmashree Dr. D.Y. Patil College
03.2010 - 12/2013
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