Summary
Overview
Work History
Education
Skills
Certification
Awards
Languages
Timeline
Generic

MARK ANDRADE

Panjim

Summary

Accomplished Senior management professional adept at building high-performing teams. Proven ability to drive cross-functional collaboration and implement innovative solutions to complex business challenges. Committed to delivering results that exceed expectations while maintaining a focus on continuous improvement and sustainable growth.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Manager, Business Planning & Operations

SWIGGY Pvt Ltd
Bengaluru
02.2022 - Current
  • I currently lead 2 verticals (VAM & PAM) within the Central Supply team at Swiggy which focuses on Growth initiatives across the food delivery BU.
  • In my current experience, I own the PnL for the entire VAM(Virtual Account Management) & PAM(Personalised Account Management) BU's for Swiggy as the Senior Manager and have scaled the food business from 8k to 17K orders/day.
  • In my current role, I try to identify opportunities for business growth with a focus on increasing platform Traffic and transacting users across Food delivery. I do this by:
  • Identifying user acquisition & engagement opportunities across select segments like- Newly launched restaurants and restaurants looking for growth via a personalized account management.
  • Do this by identifying the right set of Partners to deliver account management and leverage their reach to engage with the users. Key interventions include: Menu hygiene (images, descriptions, thumbnails) Inorganic Levers ( Ads, Discounts, Influencer marketing)
  • I lead the thinking on who to partner with, what to build for the restaurant partners including product integrations and work on developing a sound growth journey to ensure a good ROI for the entire effort.
  • Also own the NPS for the 2 charters. Great execution has helped NPS has grow from 18 to 51 over the last 3 years.
  • Lead a 100-member team( On-roll/Off roll) across business planning, sales and account management functions.

City Operations Head, Business Operations - Mumbai & Goa

SWIGGY Pvt Ltd
Mumbai
11.2018 - Current
  • As the Operations head, I am responsible for the P&L of the Operational cost(delivery side) of doing business, which generated a GMV of 12Cr/month for Goa and 105Cr/month for Mumbai.
  • My key responsibilities included: In this role, I led the hyperlocal strategy, last mile operations, SLA, business expansion to new areas, recruitment and stakeholder management.
  • Managed a ~10000 member team (DE's) responsible for delivering food across Mumbai & Goa.
  • Delivered a SLA of 24 mins by bringing it down from 36 mins.
  • Reduced monthly DE attrition from 16% to 9% by launching tenured based and loyalty based rewards to ensure competitive advantage.
  • Reduced the CPD (Cost per delivery) from Rs.60 to Rs.52 by focusing on robust incentive plan to avoid burn and also facilitate long term relationship.
  • Grew the Mumbai and Goa markets from a OPD(orders per day) of 1L to 1.2L.

Channel Team Leader (Goa)

Amazon India
Goa
05.2018 - Current
  • As a CTL for Goa I played a key role in: Build and foster the IHS ( I Have Space) program across Goa.
  • Expanded the HIS delivery channel from 23 stores to 80 stores in a span of 3 months and ensured 40% deliveries through this channel.
  • This channel helped save per cost package for Amazon from Rs.40 to Rs.16 (40% reduction in cost).
  • Improved the delivery ratings for Amazon, Goa from 2.3 to 4.1 by driving continuous process improvement.

Asst.Manager - Supply Operations (Pan India)

Olacabs (Ola Play)
Bangalore
02.2017 - Current
  • As a member of the Ola Play team in the Central team, I contributed to the category growth of the cluster by: Leading the procurement and supply of driver consoles and customer consoles to be installed in all Ola Play cars.
  • Manage OTIF% of above 95% for all installation hubs across 7 cities in India.
  • Leading the launch of new cities and increasing the expansion pan India.
  • Driving cross-functional initiatives associated with the launch of new areas, such as supply, operations and marketing.
  • Liasoning with manufacturers, vendors and logistics partners to deliver SLAs and clear defined road maps.
  • Monthly inventory audits and shrinkage checks across all cities to maintain a healthy P&L.

Zonal Manager - North & West India/ B2B Fulfillment - SriLanka

Decathlon Sports India
Bangalore
04.2015 - Current
  • Fulfillment of 16 stores in North and West India stores for regular stock dispatches to make sports accessible to all.
  • LEAN simulation implementation on the warehouse floor.
  • Manage inbound operations from Mother warehouse to fulfillment center for replenishment through SAP to maintain optimum inventory levels.
  • Manage and groom a team of 30+ warehouse executives responsible for fulfillment across allotted stores.

Retail Operations Manager - Mysore Zone

Aditya Birla Fashion Retail Ltd (Louis Philippe)
Mysore
02.2014 - Current
  • Managed 2 LP stores to foster existing relationship with customers and converting new customers and hence increasing the ABV to generate revenue.
  • Was consistently in the Top 5 performers at South India level for sales.
  • Handling retail operations like Demand planning, replenishment, customer service, cash handling, store ambience, security and visual appeal.
  • Merchandising, training the staff on inventory & stock management.
  • Responsible for sales operations and achieving MOP/AOP business goals.

Education

Certificate in Strategic Management -

Indian Institute of Management
Ahmedabad
02.2025

MBA - Marketing & Finance

Central University of Karnataka
Gulbarga
03.2014

Skills

  • Strategic planning
  • Financial analysis
  • Business development
  • Team leadership
  • Performance monitoring
  • Market research
  • Account management
  • Revenue growth

Certification

  • SAP - Extended Warehouse Management 9.0, 01/16
  • ERP Certified Professional, 03/13

Awards

  • Spotlight Award for exemplary performance in Operations for Mumbai & Goa, 2018
  • Above & Beyond Award for going the extra mile and exceeding expectations for Mumbai & Goa, 2020
  • League of Champions Award for Business performance for OND quarter pan India, 2024

Languages

  • English
  • Hindi
  • Marathi
  • Kannada
  • Konkani

Timeline

Senior Manager, Business Planning & Operations

SWIGGY Pvt Ltd
02.2022 - Current

City Operations Head, Business Operations - Mumbai & Goa

SWIGGY Pvt Ltd
11.2018 - Current

Channel Team Leader (Goa)

Amazon India
05.2018 - Current

Asst.Manager - Supply Operations (Pan India)

Olacabs (Ola Play)
02.2017 - Current

Zonal Manager - North & West India/ B2B Fulfillment - SriLanka

Decathlon Sports India
04.2015 - Current

Retail Operations Manager - Mysore Zone

Aditya Birla Fashion Retail Ltd (Louis Philippe)
02.2014 - Current

Certificate in Strategic Management -

Indian Institute of Management

MBA - Marketing & Finance

Central University of Karnataka

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