MARTIN KOYIKKARA JOY
Cherthala
Summary
I am a graduate driven by a passion for business and a talent for innovation. My experience encompasses business development, customer service, and branch management. I possess strong leadership abilities and maintain a positive outlook, which empowers me to achieve my goals and navigate challenges effectively. Eager to expand my skill set and explore new opportunities, I seek a role within a dynamic business firm where I can leverage my professional and technical expertise while contributing to the organization’s growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Business Development Executive
Muthoot Finance UK Ltd
London
09.2022 - 05.2024
- Managed customer service inquiries and complaints in a timely manner.
- Organized documents for loan applications, as well as verifying accuracy of information.
- Performed daily branch operations including teller transactions, cash balancing, and vault management.
- Reviewed, verified and identified customer transactions to detect and prevent financial crimes activities.
- Adhered to financial services security and audit procedures.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Branch Associate
UAE Exchange
London
05.2022 - 08.2022
- Supported the branch manager in daily operations and administrative tasks.
- Provided customer service by responding to inquiries and resolving complaints in a timely manner.
- Organized documents for loan applications, as well as verifying accuracy of information.
- Performed daily branch operations including teller transactions, cash balancing, and vault management.
- Developed relationships with customers through regular follow-up calls and emails.
- Processed deposits and withdrawals accurately, ensuring compliance with all regulations.
- Resolved discrepancies between teller cash balances and the general ledger balance.
Education
MBA -
University of Greenwich
London02.2022
BBA -
Rajagiri College of Management and Applied Science
Kochi, India04.2019
Higher Secondary Education -
Holy Family HSS
Cherthala, India03.2016
Matriculation -
Bishop Moore Vidhyapith
Cherthala, India03.2014
Skills
- Google Analytics
- Banking operations
- Compliance Training
- Microsoft Office
- Audit Support
- Corporate finance
- Compliance Management
- Transaction verification
- Cash Flow Management
- Documentation Review
- Due diligence
- Accounting and bookkeeping
- Payment Processing
Characteristics
- Certified as a Microsoft Office Specialist (MOS) for Office Excel 2013 with a score of 924/1000.
- Completed a course on Tally ACE, an accounting software package.
Languages
- English
- Malayalam
- Tamil
Languages
Malayalam
First Language
Certification
- Google Analytics
- Microsoft Office Specialist Excel
- Anti Money Laundering
- Tally ERP
References
References available upon request.
Timeline
Business Development Executive
Muthoot Finance UK Ltd
09.2022 - 05.2024
Branch Associate
UAE Exchange
05.2022 - 08.2022
- Google Analytics
- Microsoft Office Specialist Excel
- Anti Money Laundering
- Tally ERP
MBA -
University of Greenwich
BBA -
Rajagiri College of Management and Applied Science
Higher Secondary Education -
Holy Family HSS
Matriculation -
Bishop Moore Vidhyapith
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