Prajeesh Kumar P
Calicut
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
22
22
years of professional experience
Work History
Head Customer Acquisition – South India
Muthoot Finance Ltd.
05.2023 - Current
- Spearheaded the new business generation strategy, achieving an annual revenue of ₹2400 Cores
- Developing and implementing sales strategies to increase market share and profitability
- Managed a large and diverse team comprising 2 Regional Heads, 27 Area Managers, 244 Sales Managers, and 2,350 direct Sales Executives across South India
- Led the gold loan customer acquisition initiatives across Karnataka, Tamil Nadu, Andhra Pradesh, Telangana, and Goa, driving significant growth in these regions
- Directed the Gold Loan@Home service, enabling customers to avail the gold loans at their homes
- Oversaw a dedicated team of 38 regional location coordinators, 5 operation managers, 2 IT managers, and a 15-member call center team, generating ₹1400 Cr annually
- Ensured seamless operations and alignment with regional business goals across five states, maintaining high standards of service and customer satisfaction
- Implemented CF charges in Loan@Home service, that generates an average 2.5 Cr additional revenue in a year
- Introduced DIY customer journey portal to ease the customer onboarding process and increase online business
- Implemented distribution network in Gold loan industry for the first time in India
STATE HEAD
SYSKA LED & PERSONNEL CARE ACCESSORIES
03.2020 - 04.2022
- Responsible for the Kerala state operation of Syska personnel care products
- Meet and exceed sales goals by growing revenues from existing and new accounts
- Managing the new product launching activities
- Formulation of sales strategy and execution of business plans
- Managing business through 7 super stockiest, 26 distributors, 6 direct sale associates and 2600 retailers
- Secure strategic level relationships with client contacts within the account list or market
- Regularly secure client meetings to further sales objectives with client contacts
- Responsible to increase the retail market presence and market share
- Responsible for the brand value creation across the state
- Responsible for the cost optimization
- Responsible to appoint service centers and review the performance
- Additional margin model implemented for distributors to avoid service related issues
- Appointed medical stores and supermarkets as retailers to overcome the corona situation and it was a huge success, the business got doubled
- Micro distribution strategy and canteen business implemented across Kerala
JIO Center Head
RELIANCE INDUSTRIES LIMITED (JIO)
12.2018 - 03.2020
- Leading a direct reporting team of 15 cross functional members representing Finance, Sales& Distribution, Network, Customer Service, Device Care, Stock& Warehouse, Corporate Services and Security & Loss Prevention and indirect reporting team of 50+
- Driving Business for Mobility, FTTH, Enterprise and other verticals as per AOP
- Managing business through 6 Distributors and 1050 retail outlets and a direct sales team
- Appointment of new distributors and expansion of the service reach
- Responsible for network planning, negotiation with vendor, growth infill and fiber take off
- Responsible for cost and productivity optimization
- Managing Seamless Execution of projects
- Responsible for Statutory compliance at all facilities like offices, touch points and infrastructure facilities
- Managing 6 company own stores across the area
- Conducted special retailer appointment drive and appointed 900 new retailers
- My home my jio program implemented
- Implemented FUN Friday activity at stores to improve employee productivity
Retail Operation Manager – Kerala
RELIANCE COMMUNICATIONS LTD
01.2015 - 12.2018
- Managing the entire retail operations for Kerala Circle
- Handled 43 Franchisee stores and 60 direct sales team
- Responsible for Profit & Loss of every store
- Responsible for retail footprint expansion and business development
- Responsible to recruit quality manpower and training
- Ensure Profitability of each store across the state
- Changed the flat commission structure to slab wise to ensure more business and it was a very huge success
- Brought 100% of growth in postpaid sale within four months of operation
- Changed direct sales model to agency mode and reduce expense
Senior Specialist – ASM Distribution & Branded Retail
SYSTEMA SHYAM TELE SERVICES (MTS)
01.2013 - 12.2015
- Responsible for appointing and managing Distributors
- Responsible for customer service, business walk-in and P&L of Branded retail stores
- Responsible for Stock Planning for the cluster
- Rolling out trade schemes, incentives & promotional activities
- Slab system implemented on commission payout and brought 600% growth in postpaid sales
- LUT activity implemented to improve sales and network traffic
Project Manager – Store rollout & Operation
DISHNET WIRELESS LTD (AIRCEL)
01.2009 - 12.2013
- Responsible to open new showrooms at various potential locations
- Monitor the store operation with the help of territory Managers
- Handle the store postpaid business
- Manage a direct team of 50 postpaid sales executives and 4 team leaders
- Responsible to do loyalty tie ups with leading consumer brands
- Ensure the quality of service at every touch point
- Implemented loyalty discount cards for new customers for business growth at the store
- It was a huge success
- Appoint centralized uniform vendor and reduced the cost and the process was replicated PAN India
- Opened the first women store in Cochin for the first time in Aircel history
Shop in Charge
VODAFONE ESSAR CELLULAR LTD
03.2004 - 12.2009
- Making sure that all customers who is walk in to the shop is getting good and proper service on time and keeping the TAT on complaint closure
- Responsible for the service quality at the store, giving proper training and instructions to the front end executives to make them able to give proper customer service
- Responsible to make sure the franchisee is in profit and getting its claims on time, helping the franchiser on day to day activity
- Responsible for the profitability of the store, ensure the store profitability by optimizing opex and increase revenue
CSRB Trainee –Customer Services
BPL MOBILE CELLULAR LIMITED, KERALA
01.2003 - 12.2004
- Handling the entire dealer –points at Malappuram and Quilandy Cluster and ensuring closure of all complaints within the Turnaround Time
- Responsible for the active base of Quilandy and Malappuram Clusters
- Managing voluntary retention through four CSRB executives as CSRB team leader
Education
MBA - Retail & Logistic Management
01.2013
Bachelor of Commerce -
01.1999
Pre-degree -
01.1996
SSLC -
Vocational Higher Secondary School REC
01.1993
Skills
- Analytical and critical thinking
- Supervision and leadership
- Organizational skills
- Relationship building
- Multitasking
- Team building
- Customer service
Languages
- English
- Hindi
- Malayalam
- Tamil
Websites
Current Details
Bangalore, 1800000 Lakh, Anywhere
Skill Development Trainings Attended
- Putting People First by TMI.
- Customer centricity workshop by Dr. Ananth Kasthuri.
- Personal grooming and brand consciousness by Chrysalis HRD Group.
- Managing Sales and Service by Dr. Anand Kasturi.
- Creative problem solving skills by Mr. Shankar.
- Global Organizational leadership development program by Ant walk.
Timeline
Head Customer Acquisition – South India
Muthoot Finance Ltd.
05.2023 - Current
STATE HEAD
SYSKA LED & PERSONNEL CARE ACCESSORIES
03.2020 - 04.2022
JIO Center Head
RELIANCE INDUSTRIES LIMITED (JIO)
12.2018 - 03.2020
Retail Operation Manager – Kerala
RELIANCE COMMUNICATIONS LTD
01.2015 - 12.2018
Senior Specialist – ASM Distribution & Branded Retail
SYSTEMA SHYAM TELE SERVICES (MTS)
01.2013 - 12.2015
Project Manager – Store rollout & Operation
DISHNET WIRELESS LTD (AIRCEL)
01.2009 - 12.2013
Shop in Charge
VODAFONE ESSAR CELLULAR LTD
03.2004 - 12.2009
CSRB Trainee –Customer Services
BPL MOBILE CELLULAR LIMITED, KERALA
01.2003 - 12.2004
MBA - Retail & Logistic Management
Bachelor of Commerce -
Pre-degree -
SSLC -
Vocational Higher Secondary School REC
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