MARUTI CHAVAN
Mumbai
Summary
Customer service professional with 2.5+ years of experience in email and chat support. Proven ability to provide excellent customer service, resolve customer issues quickly and efficiently, and maintain a positive attitude under pressure. Excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Operations Executive
Esmito Solutions Pvt Limited
03.2022 - Current
- Used data-driven decision-making techniques to identify areas of improvement within operations processes.
- Implemented strategic initiatives that resulted in significant improvements in operational performance.
- Assisted in the development of standard operating procedures for technical support, resulting in improved team efficiency and consistency.
- Promoted team collaboration by coordinating regular meetings and establishing clear communication channels among team members.
- Investigated electric vehicle charging infrastructure-related questions.
Email Customer Support
Udyama Tele Solutions Pvt Ltd
07.2022 - 02.2023
- Followed up on emailed or web-submitted customer inquiries within standard response times
- Assisted customers with product inquiries, technical support and other customer service related issues.
- Analyzed customer feedback data to identify areas of improvement within the after-sales department, leading to enhanced service offerings.
Customer Service Representative
Kankei
03.2021 - 07.2022
- Answered customer inquiries and provided accurate information regarding products and services
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Responded to customer requests for products, services, and company information.
Education
12th Science -
Maharashtra State Board
SSC - undefined
Maharashtra State Board SSC
Skills
Software Troubleshooting
Active Listening
Multitasking
Customer Service
Written Communication
Languages
English
Hindi
Marathi
Timeline
Email Customer Support
Udyama Tele Solutions Pvt Ltd
07.2022 - 02.2023
Operations Executive
Esmito Solutions Pvt Limited
03.2022 - Current
Customer Service Representative
Kankei
03.2021 - 07.2022
12th Science -
Maharashtra State Board
SSC - undefined
Maharashtra State Board SSC
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