Summary
Overview
Work History
Education
Certification
Projects Worked On
Publications
Timeline
Generic

Mary Deepa Michaelraj

Zuora Developer

Summary

Over six years of hands-on Zuora platform experience, covering Zuora Billing, Zuora CPQ, Workflows,REST APIs, Data Query and Product Catalog. Expert in subscription lifecycle management, usage-based billing, invoicing, billing account management and payment flows. Proven track record designing and implementing custom Zuora workflows and automations that drive operational efficiency and improve data quality .Skilled in integrating Zuora with Salesforce, Snowflake and internal data lakes using REST APIs and middleware. Strong communicator adept at collaborating with Finance, Product, Engineering and Operations teams.

Overview

6
6
years of professional experience
3
3
Certifications

Work History

Zuora Billing (Order to Cash Engineer)

TEG
07.2023 - Current
  • Title : Zuora Billing ( Order to Cash Engineer)
  • Environment : Zuora, Zuora CPQ
  • Role : Order to Cash Engineer
  • Day to Day work involves closely working with the Business Operations, and Billing team to automate the process using Zuora workflows, improving the data quality and reducing manual efforts to the minimum.
  • Some of my key tasks on a Day-to-Day basis would be-
  • Day-to-day end user support of Zuora functions to all levels of the organization working with multiple teams simultaneously
  • Optimized workflow and increased productivity by introducing cutting-edge engineering software for project management.
  • Working closely with Operation team to roll out new products, and to automate major projects such as migration, price uplift.
  • Prioritize and implement best practice solutions in Zuora tenant.
  • Automate the business processes using the latest tools of Zuora such as Workflow
  • Closely work with Business operations, and Billing teams.

Senior Software Engineer

Estuate Solution PVT.LTD
07.2019 - 07.2023
  • Title : Senior Software Engineer
  • Environment : Zuora and Salesforce
  • Role : Zuora Consultant
  • Mentored junior developers, fostering professional growth and enhancing team productivity.
  • Collaborated with cross-functional teams to design innovative software solutions.
  • Delivered exceptional client support by promptly addressing concerns and implementing requested changes or enhancements to software solutions.
  • As the Zuora Administrator and Architect my primary function was to bring in expertise in implementing business processes using Zuora as the Billing System.
  • My primary responsibilities included strategy planning and building a roadmap key features that would enhance customer relationship, billing and collections, deployment and operational management of the information systems, policies and procedures that support the billing process in Zuora. Managed all aspects of Zuora as well as integrations with other systems in an enterprise architecture.
  • Day-to-day end user support of Zuora functions to all levels of the organization working with multiple teams simultaneously
  • Manage the product catalog, revenue recognition rules, journal runs and Financial reports
  • Bring in best practices in Zuora through understanding the requirements of various stakeholders including development deployments and testing
  • Work collaboratively with Business Applications teammates to implement best practices from across our application ecosystem
  • Create and manage user accounts and groups including security configuration
  • Complete bulk imports and exports of data - archive unused data
  • Keep track and bring in new Zuora features and functionality

Education

Master of Computer Application (MCA) -

Amrita University-Mysore

Bachelor of Computer Application (BCA) - undefined

Bharathiar University of Arts and Science College

Certification

Certified Zuora Billing Analyst

Projects Worked On

Revinate – End-to-End Zuora Implementation & Workflow Automation

  • Architected subscription lifecycle: onboarding, renewals, cancellations and usage rating.
  • Built custom Workflows for automated invoicing, usage-based billing and payment runs.
  • Integrated Zuora with Salesforce CPQ for unified Quote-to-Order and with Snowflake for financial reporting via Data Query.

FMG-Suite – Front-End UI & Payment Page Customization

  • Customized hosted payment pages using Zuora REST APIs and JavaScript to support multiple payment gateways.
  • Integrated payment status updates back to Salesforce and Snowflake for real-time reconciliation dashboards.

Upkeep & A3V – Workflow & Billing Support

  • Designed complex dunning and invoice retry Workflows, reducing overdue invoices by 30%.

Zillow – Application Support & Knowledge Management

  • Provided Tier-2 support,handling 50+ billing and subscription tickets per month.
  • Authored runbooks and knowledge articles to standardize incident response and triage.

Additional Engagements:

BI Inc · USS · Swing Education · Lyra Health · QGenda · Trupanion

Key Activities:

  • Workflow development for subscription automation and dunning processes
  • Postman calls to test and debug Zuora REST API endpoints
  • REST API integrations for subscription data ingestion and invoice adjustments
  • Data Query scripts for custom billing reports and automating bill run & payment run operations
  • Managing tenant deployments via Deployment Manager: sandbox to production promotions
  • Setting up new Zuora tenants: provisioning, security configuration and environment initialization
  • Basic CI/CD for Zuora: automating tenant configuration deployments and workflow promotions between sandbox and production
  • Setting up Avalara in Zuora and loading Tax codes.

Publications

Color Detection In RGB Modeled Images -MATLAB. Presented research paper on ICCET 2018 conference.

Timeline

Zuora Billing (Order to Cash Engineer)

TEG
07.2023 - Current

Senior Software Engineer

Estuate Solution PVT.LTD
07.2019 - 07.2023

Bachelor of Computer Application (BCA) - undefined

Bharathiar University of Arts and Science College

Master of Computer Application (MCA) -

Amrita University-Mysore

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Mary Deepa MichaelrajZuora Developer