Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
MOHAMMAD ADNAN

MOHAMMAD ADNAN

Delhi/New Delhi

Summary

Dynamic Order to Cash professional with a proven track record of over 3 years at Genpact, along with Capgemini, excelling in client relationship management and problem-solving. Enhanced invoicing, billing efficiency through RPA automation, significantly reducing disputes. Adept at multitasking and leading teams to optimize processes, ensuring timely and accurate billing while maintaining exceptional customer support.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Process Developer Order to Cash Billing

Genpact India Pvt Ltd
Gurugram
11.2024 - 10.2025
  • Processed customer POs/SOs in SAP/ERP within SLA, with high accuracy.
  • Managed end-to-end order lifecycle — entry, validation, billing, and shipment release.
  • Resolved order, pricing, delivery, and product availability issues.
  • Supported month-end closure, cleared pending orders, and billing blocks.
  • Investigated billing queries and documented root-cause trends.
  • Managed the complete billing cycle and ensured accurate, timely invoicing.
  • Improved invoicing efficiency by implementing RPA automation.
  • Handled customer master data, invoicing, and reconciliations.
  • Reduced invoice disputes through root-cause analysis and process controls.

VCS Associate Fixed Term Employment (contractual)

Amazon (WFH)
08.2024 - 11.2024

Senior Process Associate Order to Cash Billing

Capgemini Technology Services India Ltd
Noida
11.2021 - 11.2023
  • Managed end-to-end Order to Cash (O2C) operations, including order processing, billing, and collections.
  • Ensured correct pricing, discounts, and tax setup before order confirmation.
  • Addressed and resolved customer inquiries, order-related status, billing updates, and service issues promptly.
  • Supported month-end and quarter-end closure, clearing pending invoices and reconciliations.
  • Improved invoice accuracy and turnaround time through process optimization and automation.
  • Monitored and expedited orders, ensuring accurate tracking and communication with customers.

Education

Bachelor of Commerce (B.COM)

MJP Rohilkhand Unversity Bareilley
Rampur, India

Skills

  • Client relationship management
  • Interpersonal skills
  • Problem solving
  • Customer support operations
  • Teamwork
  • Decision making
  • Leadership skills
  • Multi-tasking

Certification

Master of Computer Diploma Application

Timeline

Process Developer Order to Cash Billing

Genpact India Pvt Ltd
11.2024 - 10.2025

VCS Associate Fixed Term Employment (contractual)

Amazon (WFH)
08.2024 - 11.2024

Senior Process Associate Order to Cash Billing

Capgemini Technology Services India Ltd
11.2021 - 11.2023

Bachelor of Commerce (B.COM)

MJP Rohilkhand Unversity Bareilley
MOHAMMAD ADNAN