Nikita Singh
Gurgaon
Summary
Experienced Subject Matter Expert in the Order to Cash domain with a demonstrated ability in master data management, credit evaluation, financial analysis, and process optimization. Adept at working with ERP systems like GETPAID and JD Edwards. Proven success in team coordination, audit compliance, stakeholder engagement, and delivering high-quality outputs in fast-paced environments. Recognized for excellence in leadership, accuracy, and continuous improvement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Process Associate - Order to Cash
Tata Consultancy Services
06.2023 - Current
- Managed end-to-end customer master data for global clients ensuring compliance and data accuracy.
- Validated and processed documentation for new customer setups while safeguarding data security.
- Handled credit management tasks including credit evaluation, financial data interpretation, and client communication.
- Prepared periodic statements and analyzed balance sheets, income statements, and cash flows.
- Published detailed reports from ERP systems (GETPAID, JD Edwards) and ensured audit readiness.
- Identified automation opportunities and drove continuous process improvements.
- Ensured adherence to SLA/KPIs and contributed to successful internal/external audits.
Subject Matter Expert
Tech Mahindra Pvt. Ltd
08.2021 - 06.2023
- Led a team of 17 customer service professionals, ensuring SLA adherence and driving customer satisfaction.
- Conducted performance reviews, resolved HR issues, and coached new hires.
- Maintained customer account data, streamlined processes, and shared subject matter knowledge.
- Delivered insights to senior leadership through research and reporting.
- Received multiple awards including 'Associate of the Month' and 'Bravo Award'.
Education
Bachelor of Arts -
Dr. Ram Manohar Lohia Avadh University
01-2018
Intermediate -
Raj Singh I College
01-2015
Matriculation -
Raj Singh I College
01-2013
Skills
- Master Data Management
- Credit Risk Evaluation
- Financial Data Analysis
- ERP Tools - GETPAID
- ERP Tools - JD Edwards
- Client Relationship Management
- Audit & Compliance
- Internal Controls
- Report Generation
- Process Improvement
- SLA & KPI Monitoring
- Team Leadership
- Microsoft Excel
- PowerPoint
- Lean Six Sigma Green Belt
- Communication & Interpersonal Skills
Certification
- Lean Six Sigma Green Belt
- Microsoft Excel
- PowerPoint Presentation
Languages
English
Hindi
Achievements And Awards
- Associate of the Month - Tech Mahindra
- Bravo Award - Tech Mahindra
- Appreciation Certificate - TCS
Timeline
Process Associate - Order to Cash
Tata Consultancy Services
06.2023 - Current
Subject Matter Expert
Tech Mahindra Pvt. Ltd
08.2021 - 06.2023
Bachelor of Arts -
Dr. Ram Manohar Lohia Avadh University
Intermediate -
Raj Singh I College
Matriculation -
Raj Singh I College
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