Summary
Overview
Work History
Education
Skills
Certification
Awards
Projects
Interests
Accomplishments
Timeline
Hi, I’m

Rishab Dinesh

Senior Process Associate - POD Lead Site Merchandising
Rishab Dinesh

Summary

At Tata Consultancy Services, our Site Merchandising team excels in enhancing customer satisfaction through rigorous item maintenance and data integrity. With a Bachelor's in Mechatronics Engineering, my expertise in product data ensures a seamless online retail experience.

Embracing the complexities of Category Management, we've significantly improved operational efficiency. My ambition is to continuously innovate within e-commerce framework, contributing to the company's growth and my professional advancement in this vibrant sector.

Overview

5
years of professional experience
2
Certifications
4
Languages

Work History

Tata Consultancy Services

Senior Process Associate| Category POD lead
2 2023 - Current

Job overview

  • Team leadership: Lead team, manage daily tasks and provide precise reports to clients
  • Client issue resolution: Deliver expert resolutions to address business-impacting issues
  • Category sourcing: Execute sourcing strategies, including RFI's and RFP's
  • Supplier selection: Develop selection criteria and collaborate with cross-functional teams
  • Negotiation and management: Conduct supplier negotiations and manage ongoing relationships
  • Process optimization: Streamline business processes and share insights on industry trends
  • Procurement optimization: Maximize leverage, optimize project design, and minimize durations and costs.

Amazon Development Center

Associate - Catalog, EN, RBS Flex Org Variables
12.2021 - 01.2023

Job overview

  • Managed website setup for new products and ensured current item maintenance on the website
  • Resolved defects within the supply chain to optimize operations
  • Developed and implemented system testing plans for enhanced performance
  • Tracked technology trends and researched potential integrations for continuous improvement
  • Prepared and updated system specifications to guide developers effectively
  • Structured schedules to efficiently complete tasks and streamline workflows
  • Led special projects contributing to the profitable business direction.

Amazon Development Centre India Private Limited

Subject Matter Expert - Customer Service
08.2019 - 12.2021

Job overview

  • Delivered prompt, efficient, and customer-oriented service to Amazon's customers
  • Actively sought solutions to customer needs, communicated trends to leadership, and proposed innovative solutions
  • Drove projects aimed at enhancing support-related processes
  • Offered expert advice on best processes and practices
  • Trained and mentored associates to boost team productivity
  • Promoted continuous business improvement through insights gained from client implementation and past experiences.

Education

PPG Institute of Technology

Mechatronics Engineering
05.2015 - 2019.05

University Overview

St. Michaels Anglo Indian Higher Secondary School

Computer Science
07.2013 - 2015.05

University Overview

GPA: 7.8

Amrita Vidyalayam

10th Standard
05.2012 - 2013.05

University Overview

GPA: 8.6

Skills

Merchandising & Data Analytics

Certification

Real World Solutions in Arduino,Raspberry Pi

Awards

Awards
  • Customer Obsession Award, Amazon Development Center India Private Limited, 10/01/20
  • Extra Mile Award, Amazon Development Center, 08/01/22

Projects

Projects
  • Walgreens category management process implementation
  • Developing Blueprints for Demeter process, Amazon Retail Business Services
  • Created Machine Learning tools for Catalog correctness -AWS Product Graph Project Amazon Retail Business Services

Interests

Formula One

Mixed martial arts

Accomplishments

Accomplishments
  • Customer Obsession Award :Amazon Development Center India Private Limited (October 2020)
  • Extra Mile Award Amazon Development Center (August 2022)

Timeline

Associate - Catalog, EN, RBS Flex Org Variables
Amazon Development Center
12.2021 - 01.2023
Subject Matter Expert - Customer Service
Amazon Development Centre India Private Limited
08.2019 - 12.2021

PLC, SCADA Programme & Control Panel Wiring

06-2017

Real World Solutions in Arduino,Raspberry Pi

02-2016
PPG Institute of Technology
Mechatronics Engineering
05.2015 - 2019.05
St. Michaels Anglo Indian Higher Secondary School
Computer Science
07.2013 - 2015.05
Amrita Vidyalayam
10th Standard
05.2012 - 2013.05
Senior Process Associate| Category POD lead
Tata Consultancy Services
2 2023 - Current

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Rishab DineshSenior Process Associate - POD Lead Site Merchandising