MARY DIANA S
Bangalore
Summary
Detail-oriented Finance & Accounting Professional with extensive experience in Order-to-Cash, Accounts Receivable, and Billing Operations. Executing accounting workflows using SAP S/4HANA, specializing in accurate invoice generation and financial reconciliation. Skilled in cross-functional communication, dispute resolution, and maintaining compliance with Service Level Agreements.
Overview
6
6
years of post-secondary education
8
8
years of professional experience
Work History
Senior Executive - Finance Operations
EXL Service (India) Private Limited
Bangalore
06.2022 - Current
- Managed Finance & Accounting Operations including Accounts Receivable (AR), Order-to-Cash (O2C), Invoice Processing, Billing Operations, Credit & Debit Notes, and Month-End Closing.
- Created and processed customer invoices accurately based on sales orders and contractual terms.
- Verified pricing, taxes, discounts, and billing information before invoice generation.
- Ensured timely invoice processing in accordance with agreed service-level agreements (SLAs).
- Monitored invoice status and resolved billing errors or discrepancies.
- Coordinated process and stakeholder management ensuring SLA compliance, resolving queries and disputes, and conducting quality control and data audits.
- ERP & Software Systems: SAP S/4HANA, SAP ECC, Microsoft Excel.
Senior Process Associate
Hiresafe Verification Services India Pvt Ltd
03.2020 - 08.2021
- Oversee the end-to-end background verification workflow, including ID, court, employment, reference, address, and education checks.
- Validated candidate documentation for completeness, issuing documentation sufficiency queries (INSUFF).
- Initiated formal verification inquiries via official portals, direct HR emails, personal visits, and verbal follow-ups.
- Conducted rigorous quality control checks on completed files, color-coding cases and preparing comprehensive final verification reports for client delivery.
- Probed and resolved document-versus-confirmation discrepancies with issuing authorities to prevent fraudulent filings.
Analyst
Verifacts Services Pvt Ltd
06.2018 - 11.2019
- Executed multi-department verification operations, conducting documentation audits and data validation to ensure accuracy of incoming candidate records.
- Managed background verification workflows (employment, educational, address, and legal checks), ensuring adherence to strict turnaround times for timely processing.
- Validated candidate record accuracy against primary source documentation to ensure compliance.
- Identified missing or inaccurate records, raising documentation query logs (INSUFF) to ensure data integrity prior to processing.
- Performed rigorous quality assurance (QA) checks on completed verification files and generated detailed final reports for client delivery.
- Liaised with institutional authorities to retrieve and verify background documentation, ensuring compliance with established process timelines.
- Liaised with institutional authorities to retrieve and verify background documentation while adhering to process timelines.
Education
Bachelor of Commerce (B.Com) -
St. Joseph's Evening College
Bangalore 06.2009 - 04.2012
2nd PUC (SEBA) -
St. Joseph's Evening College
Bangalore 06.2007 - 04.2009
SSLC -
St. Euphrasia's Girls High School
Bangalore 06.2006 - 04.2007
Skills
- Order to Cash (O2C)
- Accounts Receivable (AR)
- Invoice Processing
- WIP & Billing Operations
- Replicon Tool for Time Transfer
- Create and Release Accruals
- Migrated Value Transfer
- Snow (Service now)
- Cost Sheet Management
- Pending Analysis
- SAP S/4HANA
- SAP ECC
- Microsoft Excel
Timeline
Senior Executive - Finance Operations
EXL Service (India) Private Limited
06.2022 - Current
Senior Process Associate
Hiresafe Verification Services India Pvt Ltd
03.2020 - 08.2021
Analyst
Verifacts Services Pvt Ltd
06.2018 - 11.2019
Bachelor of Commerce (B.Com) -
St. Joseph's Evening College
06.2009 - 04.2012
2nd PUC (SEBA) -
St. Joseph's Evening College
06.2007 - 04.2009
SSLC -
St. Euphrasia's Girls High School
06.2006 - 04.2007