Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Mary Fernandes

Mary Fernandes

Bengaluru

Summary

Dynamic analyst with a proven track record at Target, leading process transitions and driving operational excellence. Expert in process improvement and data reporting, achieving significant efficiency gains. Recognized for exceptional team leadership and cross-functional collaboration, enhancing sustainability initiatives and delivering impactful results in a fast-paced environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Analyst Property Management (Team Lead)

Target
06.2024 - Current
  • Lead and oversee 42 end-to-end processes under Order Management and Support, driving operational excellence, process standardization, and continuous improvement across Target Stores and Distribution Centers.
  • Successfully led and managed 8+ process transitions from the U.S. to India, ensuring seamless knowledge transfer and comprehensive team training for new workflows.
  • Collaborate closely with HQ partners, field teams, and global stakeholders to deliver operational and technical support related to store assets, services, and systems.
  • Develop and implement process improvement plans aligned with organizational goals and performance metrics, enhancing efficiency, accuracy, and service delivery.
  • Conduct regular operational reviews to identify gaps, streamline workflows, and strengthen compliance with defined standards and KPIs.
  • Manage order fulfillment for non-merchandising goods, including hanger boxes, compost bins, and other operational materials, ensuring accurate and timely delivery to all U.S. stores.
  • Drive energy conservation, waste reduction, and sustainability programs, including recycling, composting, and Smart Building (HVAC) optimization initiatives to support Target’s environmental goals.
  • Collect, organize, and maintain operational data across multiple platforms to track key performance indicators and ensure database accuracy.
  • Generate analytical reports to support forecasting, performance analysis, and data-driven decision-making across business functions.
  • Analyze workflows and systems to identify inefficiencies, automate manual steps, and eliminate process gaps—achieving approximately 2,000 hours of annual time savings through optimization.
  • Partner cross-functionally to standardize global processes, improve reporting visibility, and align on long-term operational improvement strategies.
  • Allocate and monitor daily tasks across team members, ensuring timely completion, resolving escalations, and maintaining high productivity and quality levels.
  • Recognized with the “Spot Award” for impactful process improvements and the “Above and Beyond Award” for excellence in driving operational support and innovation.

Business Operations Specialist (SME)

Amazon
08.2020 - 06.2024
  • Conducted brand research and infringement audits across global marketplaces, identifying and mitigating text and logo-based violations on the Amazon catalog.
  • Developed automated and custom audit templates and an Excel-based tool to streamline infringement detection and reporting, significantly reducing manual effort and improving process efficiency.
  • Led brand protection initiatives for key global events such as Super Bowl LVII and NFL campaigns, achieving a 72% reduction in Notices of Infringement (NOIs).
  • Managed stakeholder communication, quality audits, and team operations, including work allocation, mentorship, and training, while consistently maintaining 100% productivity and 99% quality scores.
  • Collaborated with cross-functional teams to enhance tools like Paragon and Jarvis, develop SOPs, and drive projects across categories such as Beauty, Household Essentials, and Automotive (20+ brands including Audi, VW, Ford, BMW).

Education

MBA - Marketing And Finance

BNM INSTITUTE OFA TECHNOLOGY
Bengaluru, India
01-2019

Bachelors of Commerce - Commerce

SHIVAJI ARTS & COMMERCE COLLEGE
Karwar, India
01-2017

Pre-University Course - Commerce

ST. JOSEPH’S COMPOSITE PU COLLEGE
Karwar, India
01-2014

SSLC -

ST. MICHAEL’S CONVENT HIGH SCHOOL
Karwar, India
01-2011

Skills

  • Process Improvement & Optimization
  • Operational Excellence & Execution
  • Global Process Transition & Change Management
  • Data reporting
  • Efficiency enhancement
  • Cross-functional Collaboration
  • Team Leadership & Work Allocation
  • Collaboration with stakeholders/Partners
  • Sustainability & Energy Management
  • Problem Solving & Decision Making

Certification

BESANT TECHNOLOGIES

Course : Data Analysis (In progress)


  • Advance Excel
  • Power BI
  • Tableau
  • Phyton (Basics)
  • SQL

Languages

English
Hindi
konkani
kannada

Timeline

Analyst Property Management (Team Lead)

Target
06.2024 - Current

Business Operations Specialist (SME)

Amazon
08.2020 - 06.2024

MBA - Marketing And Finance

BNM INSTITUTE OFA TECHNOLOGY

Bachelors of Commerce - Commerce

SHIVAJI ARTS & COMMERCE COLLEGE

Pre-University Course - Commerce

ST. JOSEPH’S COMPOSITE PU COLLEGE

SSLC -

ST. MICHAEL’S CONVENT HIGH SCHOOL
Mary Fernandes