Mary Fernandes
Bengaluru
Summary
Dynamic analyst with a proven track record at Target, leading process transitions and driving operational excellence. Expert in process improvement and data reporting, achieving significant efficiency gains. Recognized for exceptional team leadership and cross-functional collaboration, enhancing sustainability initiatives and delivering impactful results in a fast-paced environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Analyst Property Management (Team Lead)
Target
06.2024 - Current
- Lead and oversee 42 end-to-end processes under Order Management and Support, driving operational excellence, process standardization, and continuous improvement across Target Stores and Distribution Centers.
- Successfully led and managed 8+ process transitions from the U.S. to India, ensuring seamless knowledge transfer and comprehensive team training for new workflows.
- Collaborate closely with HQ partners, field teams, and global stakeholders to deliver operational and technical support related to store assets, services, and systems.
- Develop and implement process improvement plans aligned with organizational goals and performance metrics, enhancing efficiency, accuracy, and service delivery.
- Conduct regular operational reviews to identify gaps, streamline workflows, and strengthen compliance with defined standards and KPIs.
- Manage order fulfillment for non-merchandising goods, including hanger boxes, compost bins, and other operational materials, ensuring accurate and timely delivery to all U.S. stores.
- Drive energy conservation, waste reduction, and sustainability programs, including recycling, composting, and Smart Building (HVAC) optimization initiatives to support Target’s environmental goals.
- Collect, organize, and maintain operational data across multiple platforms to track key performance indicators and ensure database accuracy.
- Generate analytical reports to support forecasting, performance analysis, and data-driven decision-making across business functions.
- Analyze workflows and systems to identify inefficiencies, automate manual steps, and eliminate process gaps—achieving approximately 2,000 hours of annual time savings through optimization.
- Partner cross-functionally to standardize global processes, improve reporting visibility, and align on long-term operational improvement strategies.
- Allocate and monitor daily tasks across team members, ensuring timely completion, resolving escalations, and maintaining high productivity and quality levels.
- Recognized with the “Spot Award” for impactful process improvements and the “Above and Beyond Award” for excellence in driving operational support and innovation.
Business Operations Specialist (SME)
Amazon
08.2020 - 06.2024
- Conducted brand research and infringement audits across global marketplaces, identifying and mitigating text and logo-based violations on the Amazon catalog.
- Developed automated and custom audit templates and an Excel-based tool to streamline infringement detection and reporting, significantly reducing manual effort and improving process efficiency.
- Led brand protection initiatives for key global events such as Super Bowl LVII and NFL campaigns, achieving a 72% reduction in Notices of Infringement (NOIs).
- Managed stakeholder communication, quality audits, and team operations, including work allocation, mentorship, and training, while consistently maintaining 100% productivity and 99% quality scores.
- Collaborated with cross-functional teams to enhance tools like Paragon and Jarvis, develop SOPs, and drive projects across categories such as Beauty, Household Essentials, and Automotive (20+ brands including Audi, VW, Ford, BMW).
Education
MBA - Marketing And Finance
BNM INSTITUTE OFA TECHNOLOGY
Bengaluru, India01-2019
Bachelors of Commerce - Commerce
SHIVAJI ARTS & COMMERCE COLLEGE
Karwar, India01-2017
Pre-University Course - Commerce
ST. JOSEPH’S COMPOSITE PU COLLEGE
Karwar, India01-2014
SSLC -
ST. MICHAEL’S CONVENT HIGH SCHOOL
Karwar, India01-2011
Skills
- Process Improvement & Optimization
- Operational Excellence & Execution
- Global Process Transition & Change Management
- Data reporting
- Efficiency enhancement
- Cross-functional Collaboration
- Team Leadership & Work Allocation
- Collaboration with stakeholders/Partners
- Sustainability & Energy Management
- Problem Solving & Decision Making
Certification
BESANT TECHNOLOGIES
Course : Data Analysis (In progress)
- Advance Excel
- Power BI
- Tableau
- Phyton (Basics)
- SQL
Languages
English
Hindi
konkani
kannada
Timeline
Analyst Property Management (Team Lead)
Target
06.2024 - Current
Business Operations Specialist (SME)
Amazon
08.2020 - 06.2024
MBA - Marketing And Finance
BNM INSTITUTE OFA TECHNOLOGY
Bachelors of Commerce - Commerce
SHIVAJI ARTS & COMMERCE COLLEGE
Pre-University Course - Commerce
ST. JOSEPH’S COMPOSITE PU COLLEGE
SSLC -
ST. MICHAEL’S CONVENT HIGH SCHOOL