Vijay M Kakad
MANIKRAO
Indore,MP
Summary
Accomplished Lead Business Analyst with over 10 years of experience in IT Service Management, Business Process Improvement, and Project Management. Adept at gathering business requirements, data analysis, process optimization, and leading cross-functional teams in delivering high-impact solutions. Proven success in driving revenue growth through upselling and cross-selling, streamlining documentation processes, and fostering growth in existing accounts. Expertise in Agile & Scrum methodologies, client relationship management, and working with industry-leading tools like Power BI, Microsoft Dynamics 365, and SQL. Contributed to achieving key certifications and partnerships, including SOC2, MS Fabric, Snowflake, and Databricks.
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Seasoned Business Analyst offering 14+ years of multiples industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
16
16
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Business Analyst - Lead
Beyond Key Systems Pvt. Ltd.
08.2022 - Current
- Led a team of over 10 business analysts in gathering and documenting business requirements, creating BRD, FRD, and SOW.
- Collaborated with clients to understand their business needs and translate them into clear deliverables, including functional specifications, user stories, and workflows.
- Drove revenue growth through upselling and cross-selling additional services to existing clients, resulting in a significant increase in account value.
- Streamlined the documentation process by implementing best practices, significantly improving efficiency in the delivery of project documentation.
- Managed project timelines, ensuring adherence to Agile frameworks for efficient project execution.
- Supported pre-sales activities, including proposal preparation, case studies, and insights for the sales team.
- Fostered strong relationships with clients, ensuring alignment of project goals, and improving customer satisfaction.
- Key Contribution: Played a key role in helping Beyond Key achieve SOC 2 Certification, become an MS Fabric Future Partner, Snowflake Partner, and Databricks Partner.
- Key Achievements:
- Successfully reduced project delivery time by implementing streamlined processes.
- Contributed to revenue growth by expanding services in existing accounts, enhancing overall business growth.
- Analyzed business processes to identify inefficiencies and recommend improvements.
- Collaborated with cross-functional teams to gather requirements and develop project specifications.
- Developed and maintained dashboards using data visualization tools to monitor key performance indicators.
- Facilitated stakeholder meetings to align project objectives and deliverables with business goals.
Business Analyst
EPS InfoTech
03.2016 - 07.2022
- Managed the end-to-end resolution of application-related issues across three support channels.
- Prepared comprehensive SRS, proposals, release notes, user manuals, and SOPs for both technical and business stakeholders.
- Developed and maintained key metrics to track team performance, ensuring the timely delivery of new developments and feature enhancements.
- Oversaw and guided all service team activities, including coordinating SLA creation, and promoting adherence to best practices.
- Drove revenue growth through upselling and cross-selling opportunities within existing accounts, increasing business volume, and client satisfaction.
- Streamlined the documentation process, reducing time and resources spent on manual updates, and ensuring consistency across all project documents.
- Facilitated workshops to gather stakeholder feedback and prioritize project objectives.
- Developed comprehensive documentation for business processes and system specifications.
- Key Achievements:
- Successfully migrated the Bosch Storage platform to Microsoft Azure.
- Led the first launch of Bosch's mobile app on the Google Play Store, and successfully migrated the app from Android to iOS.
- Increased revenue by leveraging upselling opportunities and expanding services in existing accounts.
- Analyzed business requirements to identify process improvements and enhance operational efficiency.
- Collaborated with cross-functional teams to develop and implement data-driven solutions.
- Led project management initiatives to ensure timely delivery of key business solutions.
- Mentored junior analysts on best practices in data analysis and reporting techniques.
- Streamlined reporting processes to improve accuracy and reduce turnaround time for business insights.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Improved business processes by analyzing current practices and recommending optimization strategies.
Customer Relationship Manager
Sanghi Brothers Indore Pvt. Ltd.
08.2015 - 03.2016
- Improved the PSF Score for enhanced customer satisfaction and loyalty, and overseeing operations of the Service Division across 7 branches.
- Executed key service-related campaigns that resulted in improved operational efficiency and business growth.
Senior Team Leader – IT Service Desk
Tata Business Support Services Ltd (Currently known as Conneqt Business Solutions Limited).
09.2009 - 07.2015
- Managed a team of 26 members, ensuring the resolution of application-related issues and maintaining SLA adherence.
- Delivered performance evaluations, conducted floor briefings, and provided training on new updates and releases.
- Took charge of team attrition, team performance, process C-Sat score, and process SLA.
- Prepared and presented various MIS reports, actively participating in organization and process reviews for clients.
- Key Achievements:
- Successfully resolved end-to-end application-related issues, significantly improving process efficiency.
- Managed 3 support channels with a team of 26 members, improving customer satisfaction through timely issue resolution.
- Led initiatives that improved process efficiency and customer satisfaction metrics.
Education
Bachelor of Commerce - Financial Accounting
Karnataka Open University
Bengaluru, India 04.2001 -
Diploma - Computer Engineering
MSBTE
Mumbai, India01.2010
Diploma - Computer Operation & Programming Assistant
MSBTE
Mumbai, India01.2007
Skills
Agile & Scrum Methodologies
Certification
Certified Scrum Master (PSM) | Scrum.org
Accomplishments
- Process Efficiency Improvements
- Revenue Growth through Upselling & Cross-Selling
- Cost Reduction
- Successful System Implementations/Upgrades
- Improved Customer Satisfaction
- Optimized Business Performance
Timeline
Business Analyst - Lead
Beyond Key Systems Pvt. Ltd.
08.2022 - Current
Business Analyst
EPS InfoTech
03.2016 - 07.2022
Customer Relationship Manager
Sanghi Brothers Indore Pvt. Ltd.
08.2015 - 03.2016
Senior Team Leader – IT Service Desk
Tata Business Support Services Ltd (Currently known as Conneqt Business Solutions Limited).
09.2009 - 07.2015
Bachelor of Commerce - Financial Accounting
Karnataka Open University
04.2001 -
Diploma - Computer Engineering
MSBTE
Diploma - Computer Operation & Programming Assistant
MSBTE