MASEDA KHATUN
Balasore
Summary
With a proven track record at Delhivery Limited, I excel in enhancing daily workflow and fostering strong relationships, both internally and with clients. My tenure as Assistant Team Lead DC Operations highlighted my ability to improve operations while maintaining SOP adherence. Skilled in client communication and documentation, I consistently achieve high satisfaction levels and operational excellence.
Overview
3
3
years of professional experience
Work History
Assistant Team Lead DC Operations
Delhivery Limited.
Bhadrak
03.2023 - Current
- Now working as an Assistant Team Lead, DC Operations, at Delhivery Limited.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Supervised team of assembly employees, maintaining safety and cultivating productive atmosphere.
L2 Executive
Tatwa Technologies ltd.
Bhubaneswar
05.2022 - 02.2023
- 1 year of working experience in BPO as an L2 Executive at Tatwa Technologies Ltd.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Maintained accurate records of customer interactions for future reference.
Education
Bachelor of Arts - Arts
UTKAL UNIVERSITY
Cuttack01-2021
12th -
CHSE
Odisha01.2018
10th -
BSE
Odisha01.2016
Skills
- Daily workflow improvement
- Relationship building
- SOP adherence
- Client support
- Client communication
- Shift scheduling
- Cash handling
- Documentation and reporting
- Overseeing daily activities
Hobbies and Interests
- Internet Browsing
- Listening to Music
Disclaimer
I hereby declare that the above-written particulars are true to the best of my knowledge and belief
Languages
- Hindi
- Bengali
- Odia
- English
Personal Information
- Date of Birth: 06/07/2000
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
- Religion: Muslim
Timeline
Assistant Team Lead DC Operations
Delhivery Limited.
03.2023 - Current
L2 Executive
Tatwa Technologies ltd.
05.2022 - 02.2023
Bachelor of Arts - Arts
UTKAL UNIVERSITY
12th -
CHSE
10th -
BSE
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