Mataprasad Gupta
Mumbai,MH
Summary
Dynamic Project Management Officer with over 18 years of experience at Tata Consultancy Services in Mumbai, specializing in PMO governance, project standardization, financial control, IT service management, and audit compliance. Expertise in aligning project portfolios with business strategy and implementing process improvements that yield measurable results. Recognized for exceptional communication skills and a commitment to customer service excellence, effectively managing project risks and ensuring financial oversight. Dedicated to leveraging extensive project management knowledge to drive strategic initiatives and enhance operational efficiency while fostering a collaborative team environment that consistently achieves successful outcomes.
Overview
18
18
years of professional experience
2
2
Certifications
Work History
Project Management Office (PMO) Lead
Tata Consultancy Services (TCS)
Mumbai
01.2020 - Current
- Standardized PMO governance processes and aligned project initiatives with enterprise business strategy to enable effective resource sharing and decision-making.
- Defined and implemented standardized project methodologies, templates, and tools to ensure consistency across the portfolio.
- Developed and monitored KPIs and executive dashboards to track project health, budget adherence, and delivery timelines.
- Managed client billing, revenue tracking, contract reviews, and the Managed Investment Plan (MIP) process.
- Performed data analysis and reporting to provide actionable insights for senior leadership. Identified and mitigated portfolio-level risks, and conducted governance and compliance training for project teams.
- Assigned tasks to IT personnel and junior module staff, delegating work orders based on individual employee proficiencies.
Project Manager
Tata Consultancy Services Ltd.
Mumbai
09.2007 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Monitored project performance to identify areas of improvement and make adjustments.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
Project Lead
Fortune 500 Pharmaceutical Client
Mumbai, India
01.2016 - 12.2019
- Led support and service delivery teams for a global pharmaceutical client, ensuring high availability and SLA adherence.
- Managed access control and user provisioning for tools including Jira, Brightcove, and GitHub.
- Implemented best practices in documentation management systems that improved efficiency, accessibility, and security of project-related information.
- Delivered Monthly Service Review (MSR) reports, forecasts, and performance insights to stakeholders. Implemented continuous process improvements to enhance operational efficiency and client satisfaction.
- Mentored junior team members, fostering professional growth and increasing overall team efficiency.
- Partnered with project team members to identify and quickly address problems.
Backup Project Lead / Incident Manager
Fortune Global 500 Energy Major
07.2010 - 12.2015
- Managed ITIL-based incident and service request management for a UK-based energy resources client.
- Conducted quarterly Internal Audits and Project Management Reviews (PMR) to ensure compliance with TCS standards. Owned end-to-end billing operations for internal financial controls and client invoicing.
Quality Analyst / Customer Support Specialist
Fortune 500 Retail Major
Mumbai, India
09.2007 - 06.2010
- Transitioned from customer support to Quality Management, overseeing quality standards for email support operations.
- Delivered high-quality email-based customer support for a leading US retail client, resolving customer issues efficiently.
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
Education
Bachelor of Commerce (B.Com) - Accounting & Finance
University of Mumbai
Vashi Navi Mumbai06-2007
Commerce, General - Commerce
Sainath Jr. College
Vashi, India06-2004
Skills
Project management proficiency
Experience with service request management and ticketing systems
Contract review and forecasting
Internal audit and compliance
Project management tools proficiency
Project status reports
Project management analysis
Data capture
MS Excel
Certification
PMP – Project Management Professional
Timeline
Project Management Office (PMO) Lead
Tata Consultancy Services (TCS)
01.2020 - Current
Project Lead
Fortune 500 Pharmaceutical Client
01.2016 - 12.2019
Backup Project Lead / Incident Manager
Fortune Global 500 Energy Major
07.2010 - 12.2015
Project Manager
Tata Consultancy Services Ltd.
09.2007 - Current
Quality Analyst / Customer Support Specialist
Fortune 500 Retail Major
09.2007 - 06.2010
Bachelor of Commerce (B.Com) - Accounting & Finance
University of Mumbai
Commerce, General - Commerce
Sainath Jr. College